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Customer Success: How to Reduce Churn and Increase Retention

Business

Rating4.5
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Customer Success: How to Reduce Churn and Increase Retention, available at $74.99, has an average rating of 4.53, with 38 lectures, 2 quizzes, based on 1828 reviews, and has 7635 subscribers.

You will learn about You will be able to increase your retention rate You will reduce your churn rate Increase your annual recurrent revenue Keep customers happy and loyal to your company This course is ideal for individuals who are This is a begginer – intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the "Customer Success Manager 101: Foundations to your CSM career" course, or to already have a basic knowledge about Customer Success Management or Anyone who is looking for new ways to reduce churn in ther company and increase retention or Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company or Professionals trying to retain their customers for longer periods of time and reduce their loss of clients It is particularly useful for This is a begginer – intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the "Customer Success Manager 101: Foundations to your CSM career" course, or to already have a basic knowledge about Customer Success Management or Anyone who is looking for new ways to reduce churn in ther company and increase retention or Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company or Professionals trying to retain their customers for longer periods of time and reduce their loss of clients.

Enroll now: Customer Success: How to Reduce Churn and Increase Retention

Summary

Title: Customer Success: How to Reduce Churn and Increase Retention

Price: $74.99

Average Rating: 4.53

Number of Lectures: 38

Number of Quizzes: 2

Number of Published Lectures: 36

Number of Published Quizzes: 2

Number of Curriculum Items: 45

Number of Published Curriculum Objects: 43

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

  • You will be able to increase your retention rate
  • You will reduce your churn rate
  • Increase your annual recurrent revenue
  • Keep customers happy and loyal to your company

Who Should Attend

  • This is a begginer – intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the "Customer Success Manager 101: Foundations to your CSM career" course, or to already have a basic knowledge about Customer Success Management
  • Anyone who is looking for new ways to reduce churn in ther company and increase retention
  • Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company
  • Professionals trying to retain their customers for longer periods of time and reduce their loss of clients

Target Audiences

  • This is a begginer – intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the "Customer Success Manager 101: Foundations to your CSM career" course, or to already have a basic knowledge about Customer Success Management
  • Anyone who is looking for new ways to reduce churn in ther company and increase retention
  • Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company
  • Professionals trying to retain their customers for longer periods of time and reduce their loss of clients

MORE THAN 60,000 PEOPLE ENROLLED IN MY COURSES AND OVER 18,000 PROFESSIONALS TRAINED TO BECOME CUSTOMER SUCCESS MANAGERS… THERE MUST BE A REASON FOR THAT!

Would you like to learn the most effective ways to reduce the churnin your company?, Are you planning on becoming a Customer Success Manager? If so, this is the course for you.

Here I will walk you through step by step the best possible techniques to reduce the churn rate of your company in just a few months.

Looking for a $70,000 job? Want to become a Customer Success Manager?

Did you know that according to Payscale the average salary for a Customer Success Manager is around $70,000 a year? What is most interesting, is that this is a new industry, and there is no college education or official certificate that you can get. So as long as you have the right knowledge, skills and attitude you can become a customer success manager.

In this course on how to reduce churn and increase retention, you will discover the techniques that will allow you to do an extraordinary job as a customer success manager, and you will be ready to talk about these strategies when you get asked in a job interview “how would you reduce the churn in our company?”

Already an experienced Customer Success Manager?

If you are already working as a customer success manager, and you are searching for new ways to tackle your churn problem. Then, even though this course might be too basic for you, ask yourself, if thanks to the information here, you get just one single idea, that allows you to retain one extra customer a year, would that be worth more than the investment of this online course on how to reduce churn?

Chances are that the answer is, YES IT IS WORTH IT!  Unless your customers pay $10 a year, in which case, saving one customer won’t do much.

Now, the reality is that to reduce churn, you need to be always searching for new ways to increase your retention rate, and improve your customer success manager skills.

The investment in this course

Either if you are trying to become a customer success manager, you just started as one, or you are an experienced CSM, the ideas that you can take from this course are just too valuable, they are worth much more than the few dollars of investment to enroll in this course.

For the price of less than having lunch for two in a cheap fast food restaurant, you can get new ideas and skills that can have a great impact on you landing one of the best-paid jobs in the tech industry, or that can boost your career as a customer success manager and help you improve your actual churn rate and retention rate.

Welcome to the online course Customer Success: How To Reduce Your Churn Rate And Increase Your Retention Rate.

I will see you inside!

Course Curriculum

Chapter 1: Introduction

Lecture 1: About the author of How to Reduce Churn – Customer Success Manager Strategies

Lecture 2: Tips to navigate Udemy courses

Lecture 3: What is churn and why do you need to care so much about it

Lecture 4: Why is reducing churn so important?

Chapter 2: WHAT YOU MUST KNOW ABOUT CHURN

Lecture 1: Is your churn rate your fault as a customer success manager?

Lecture 2: Churn and your customer's journey

Lecture 3: Focus on what matter must as a customer success manager

Lecture 4: The cost of getting new customers vs reducing your churn rate

Lecture 5: The cost of losing customers. Churn is an opportunity, not a given

Chapter 3: HOW TO REDUCE CHURN AND INCREASE YOUR RETENTION – THE STRATEGIES THAT YOU NEED

Lecture 1: Getting started with strategies on how to reduce churn

Lecture 2: Product quality vs great marketing

Lecture 3: Profile your ideal customers to prevent churn

Lecture 4: Attract the right customers to increase your retention

Lecture 5: Set realistic expectation and goals for your new customers, and make them happen

Lecture 6: Deliver excellent onboarding experience and plant the seeds for retention

Lecture 7: Minimize time to first value (TTFV or TFV) to lock them in

Lecture 8: Take them to the Wow moment, and kill any possibilities for churn

Lecture 9: Offer the best tutorials about your product or service.

Lecture 10: Offer great customer support to lo them know that you got their back

Lecture 11: Create content to help them be successful so they can afford your SaaS / product

Lecture 12: Identify which customers are at risk of churning and engage with them

Lecture 13: Customer Success Managers listen to their customers and gather information

Lecture 14: Understand where you are failing and how to improve it

Lecture 15: Ask for testimonials

Lecture 16: Make sure they use the features they need – Be THEIR Customer Success Manager

Lecture 17: When you mess up, fix it fast and do it right

Lecture 18: The Pareto Principle – Worth too much money – How much is it worth for you?

Lecture 19: Communication and follow up emails

Lecture 20: Keep an eye in your competitors and industry changes

Lecture 21: Install a feedback bar to understand your customers

Lecture 22: Real time chats, dramatically will reduce your churn and improve your retention

Chapter 4: THE PLAN TO REDUCE CHURN, LESSONS LEARNED AND FAQS

Lecture 1: More tips and hacks

Lecture 2: Frequently asked questions about how to reduce churn – customer success

Lecture 3: What you should take from the customer success course on how to reduce churn

Lecture 4: What to do in the next 30 days to reduce churn in your company

Lecture 5: Final Message

Instructors

Rating Distribution

  • 1 stars: 8 votes
  • 2 stars: 39 votes
  • 3 stars: 206 votes
  • 4 stars: 622 votes
  • 5 stars: 953 votes

Frequently Asked Questions


How long do I have access to the course materials?


You can view and review the lecture materials indefinitely, like an on-demand channel.


Can I take my courses with me wherever I go?


Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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