Effective Business English for Service Staff

Effective Business English for Service Staff, available at $59.99, has an average rating of 4.48, with 35 lectures, based on 9002 reviews, and has 19222 subscribers.

You will learn about organise meetings – send invitations, contact participants, write the agenda and take the Minutes meet and greet guests to your company, and engage in small talk understand and use English business jargon – both written and spoken describe your products and services, and engage in simple sales conversations with potential customers This course is ideal for individuals who are This Business English course is for non-native English speakers with a pre-intermediate / intermediate level of English. or This course is probably not for advanced speakers of English, as it covers business topics at an intermediate level. or As this course has sections focused on the differences and similarities between German and English-speaking business cultures, it may not be relevant or interesting to learners outside those contexts. It is particularly useful for This Business English course is for non-native English speakers with a pre-intermediate / intermediate level of English. or This course is probably not for advanced speakers of English, as it covers business topics at an intermediate level. or As this course has sections focused on the differences and similarities between German and English-speaking business cultures, it may not be relevant or interesting to learners outside those contexts.

Enroll now: Effective Business English for Service Staff

Summary

Title: Effective Business English for Service Staff

Price: $59.99

Average Rating: 4.48

Number of Lectures: 35

Number of Published Lectures: 35

Number of Curriculum Items: 35

Number of Published Curriculum Objects: 35

Original Price: €64.99

Quality Status: approved

Status: Live

What You Will Learn

organise meetings – send invitations, contact participants, write the agenda and take the Minutes
meet and greet guests to your company, and engage in small talk
understand and use English business jargon – both written and spoken
describe your products and services, and engage in simple sales conversations with potential customers

Who Should Attend

This Business English course is for non-native English speakers with a pre-intermediate / intermediate level of English.
This course is probably not for advanced speakers of English, as it covers business topics at an intermediate level.
As this course has sections focused on the differences and similarities between German and English-speaking business cultures, it may not be relevant or interesting to learners outside those contexts.

Target Audiences

This Business English course is for non-native English speakers with a pre-intermediate / intermediate level of English.
This course is probably not for advanced speakers of English, as it covers business topics at an intermediate level.
As this course has sections focused on the differences and similarities between German and English-speaking business cultures, it may not be relevant or interesting to learners outside those contexts.

Do you organise in English-language meetings? Take phone calls from English-speaking clients? Need to send English emails? Attend trade fairs where English is spoken?

And is English your second language?

This course is for non-native English speakers needing frontline skills in:

planning meetings
preparing meeting agendas and writing the minutes
taking phone calls and messages
greeting visitors to the company
sending English emails about your company, products or services
talking to clients or potential customers

So if you work in administration or sales, and if you have lower-intermediate or intermediate English language skills then this course is for you!

I’m a professional, qualified and experienced English trainer with over 9 years’ experience teaching business English to companies and individuals here in Germany. I base my training on many years’ experience working in the public and private sectors in Australia, and believe that learning by doing is the most effective way.

In this course you’ll listen, watch, read, write and produce your own meeting Invitations, Agendas, Minutes and more! You’ll hear phone calls, take messages, write about your products and services.

And – you’ll have direct contact with me, your teacher, and I’ll work with you every step of the way.

By the end of this course you will be a confident and effective communicator in Business English!

Course Curriculum

Chapter 1: Introduction to Me And The Course

Lecture 1: Welcome to the Course!

Lecture 2: What is the CEFR and where does this course fit in?

Lecture 3: What does it mean – English for Frontline Staff?

Chapter 2: Communicating with Customers and Clients

Lecture 1: Greetings and Salutations – Different Ways of Greeting People

Lecture 2: Offering Assistance

Lecture 3: Culture Point: Business English and First Names

Lecture 4: Activity – Starting Out

Chapter 3: Telephoning Skills for Frontline Staff

Lecture 1: Typical Telephoning Situations and How To Prepare For Them

Lecture 2: Answering the Phone and Directing Calls

Lecture 3: Answering the Phone and Taking Messages

Lecture 4: Dealing with Difficulties – Speed, Volume and Content

Lecture 5: Answering the Phone and Dealing With Problems Or Complaints

Chapter 4: Arranging Meetings

Lecture 1: Information: Understanding Cultural Differences

Lecture 2: Why Have Meetings?

Lecture 3: Sending Meeting Invitations

Lecture 4: Preparing and Sending Out The Agenda

Lecture 5: Taking The Minutes

Lecture 6: Exercise: Take the Minutes

Chapter 5: Business Correspondence for Frontline Staff

Lecture 1: Warm Up To Business Writing

Lecture 2: Why Tone Is So Important In Business Writing

Lecture 3: Writing Business Emails – Structuring Your Message

Lecture 4: Why Are You Writing? Defining The Purpose.

Lecture 5: Activity: Formality in Business English Emails

Lecture 6: Responding to Enquiries

Chapter 6: Sales Conversations for Frontline Staff

Lecture 1: Finding Out A Customer's Needs

Lecture 2: Suggesting or Recommending A Product

Lecture 3: Describing a Product's Features

Lecture 4: Explaining a Product's Usage

Lecture 5: Activity: Handling Customer Dissatisfaction

Chapter 7: Hotel Conversations for Frontline Staff

Lecture 1: Checking Guests into the Hotel

Lecture 2: Managing Problems in the Hotel

Lecture 3: Checking Guests Out and Handling Payments

Chapter 8: Wrapping Things Up

Lecture 1: Commonly Used Business Jargon

Lecture 2: Thank You From Me!

Lecture 3: Bonus Lecture: Further English Learning Opportunities with me on Udemy!

Instructors

Jacqueline Seidel
Managing Director, Training Specialist

Rating Distribution

1 stars: 38 votes
2 stars: 87 votes
3 stars: 881 votes
4 stars: 3386 votes
5 stars: 4610 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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