Total Quality Management: Certification

Total Quality Management: Certification, available at $19.99, has an average rating of 4.74, with 57 lectures, 3 quizzes, based on 153 reviews, and has 5125 subscribers.

You will learn about How to deploy a Total Quality Management project How to deploy Total Quality Management in your organization How to deploy the tools and techniques of Total Quality Management successfully How to continually improve your organization How to deploy the TQM principles into your organzation How to change the culture of your organization to put quality at the heart of your operations The process to improve your products, services and outputs The approach to embed quality into your processes How to instil and focus on operational excellence Once deployed, TQM will improve your operational performance This course is ideal for individuals who are Anyone currently working for a company who wants to improve operational performance or Anyone who owns a business / manages a department and wants to deliver quality throughout or Anyone who wants to upskill in the field of quality and improvement or Anyone who wants to leave the course with full confidence in delivering projects to improve quality It is particularly useful for Anyone currently working for a company who wants to improve operational performance or Anyone who owns a business / manages a department and wants to deliver quality throughout or Anyone who wants to upskill in the field of quality and improvement or Anyone who wants to leave the course with full confidence in delivering projects to improve quality.

Enroll now: Total Quality Management: Certification

Summary

Title: Total Quality Management: Certification

Price: $19.99

Average Rating: 4.74

Number of Lectures: 57

Number of Quizzes: 3

Number of Published Lectures: 57

Number of Published Quizzes: 3

Number of Curriculum Items: 61

Number of Published Curriculum Objects: 61

Original Price: $94.99

Quality Status: approved

Status: Live

What You Will Learn

How to deploy a Total Quality Management project
How to deploy Total Quality Management in your organization
How to deploy the tools and techniques of Total Quality Management successfully
How to continually improve your organization
How to deploy the TQM principles into your organzation
How to change the culture of your organization to put quality at the heart of your operations
The process to improve your products, services and outputs
The approach to embed quality into your processes
How to instil and focus on operational excellence
Once deployed, TQM will improve your operational performance

Who Should Attend

Anyone currently working for a company who wants to improve operational performance
Anyone who owns a business / manages a department and wants to deliver quality throughout
Anyone who wants to upskill in the field of quality and improvement
Anyone who wants to leave the course with full confidence in delivering projects to improve quality

Target Audiences

Anyone currently working for a company who wants to improve operational performance
Anyone who owns a business / manages a department and wants to deliver quality throughout
Anyone who wants to upskill in the field of quality and improvement
Anyone who wants to leave the course with full confidence in delivering projects to improve quality

Total Quality Management is an approach to the identification, delivery and control of quality within organization. It is a tried and tested method, highly in demand in today’s workforce, which sees a company placing quality at the core of its overall operation strategy. It contains a set of 8 principles and 8 key steps that one must follow in order to successfully deliver quality in compliance with successful quality management. Within this course, you will learn:

– The fundamentals of Quality (what is TQM, Quality, Continuous Improvement etc.)

– The 8 principles of Total Quality Management.

– The 8 steps to deliver Total Quality Management.

– The tools and techniques you can use in a TQM project or as part of your daily activities.

At the end of the course, you will have the knowledge and the confidence to deliver quality in your organization, improving both he quality and performance of your people, procedures and processes. You will positively impact your products and services, improve your customer and client experience and deliver overall change and improvements to your wider operational performance.

Going forward, you will be skilled to deliver plans, strategies and techniques in a range of organizations to lock in operational excellence and sound quality performance throughout.

Course Curriculum

Chapter 1: Introduction

Lecture 1: What is covered in this course?

Lecture 2: Disclaimer

Lecture 3: What is the purpose of this course?

Chapter 2: Fundamentals of Total Quality Management

Lecture 1: What is Total Quality Management?

Lecture 2: Examples of Total Quality Management

Lecture 3: What is quality?

Lecture 4: What is quality? – Example

Lecture 5: What is continuous improvement?

Lecture 6: Graphical representation of continuous improvement

Lecture 7: Pros of Total Quality Management

Lecture 8: Cons of Total Quality Management

Chapter 3: The 8 principles

Lecture 1: Overview & scenario

Lecture 2: Customer focus

Lecture 3: Customer focus – Scenario example

Lecture 4: Employee involvement

Lecture 5: Employee involvement – Scenario example

Lecture 6: Integrated system

Lecture 7: Integrated system – Scenario example

Lecture 8: Process-centric approach

Lecture 9: Process-centric approach – Scenario example

Lecture 10: Systematic approach

Lecture 11: Systematic approach – Scenario example

Lecture 12: Continual efforts

Lecture 13: Continual efforts – Scenario example

Lecture 14: Fact-based decision-making

Lecture 15: Fact-based decision-making – Scenario Example

Lecture 16: Relationship management

Lecture 17: Relationship management – Scenario example

Chapter 4: The 8 steps

Lecture 1: Overview

Lecture 2: Review the culture

Lecture 3: Review the culture – Scenario example

Lecture 4: Develop a strategy

Lecture 5: Develop a strategy – Scenario example

Lecture 6: Recognize customer requirements

Lecture 7: Recognize customer requirements – Scenario example

Lecture 8: Outline the process

Lecture 9: Outline the process – Scenario example

Lecture 10: Outline the processes – Example process

Lecture 11: Form the committee

Lecture 12: Form the committee – Scenario example

Lecture 13: Initiate involvement

Lecture 14: Initiate involvement – Scenario example

Lecture 15: Regularize daily ops

Lecture 16: Regularize daily ops – Scenario example

Lecture 17: Regularize daily ops – Kanban example

Lecture 18: Seek continuous input

Lecture 19: Seek continuous input – Scenario example

Chapter 5: The 7 tools of quality

Lecture 1: Process Map

Lecture 2: Check Sheet

Lecture 3: Histogram

Lecture 4: Pareto Chart

Lecture 5: Fishbone Diagram

Lecture 6: 5 Whys

Lecture 7: Run Chart

Chapter 6: Close out

Lecture 1: Review of key learnings

Lecture 2: Hints & tips

Lecture 3: Thank you

Instructors

Robert Chapman
Business Improvement Professional

Rating Distribution

1 stars: 0 votes
2 stars: 2 votes
3 stars: 7 votes
4 stars: 33 votes
5 stars: 111 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

Menu