Mastering Dynamics 365 Customer Insights – Journeys

Mastering Dynamics 365 Customer Insights – Journeys, available at $19.99, has an average rating of 3.64, with 17 lectures, based on 38 reviews, and has 122 subscribers.

You will learn about We will guide you through the essential components and show you how to set up and configure the application for optimal use Learn how to effectively work with contacts, manage leads and create personalized emails Discover how to work with precise target segments and triggers and learn to create segment-based and trigger-based multi-step customer journey campaigns We will teach you how to analyze your campaign's performance, create a lead scoring model, plan and manage events seamlessly within the application and more This course is ideal for individuals who are IT Consultants or Marketers or Project Managers or CRM Managers or Developers or CEO's It is particularly useful for IT Consultants or Marketers or Project Managers or CRM Managers or Developers or CEO's.

Enroll now: Mastering Dynamics 365 Customer Insights – Journeys

Summary

Title: Mastering Dynamics 365 Customer Insights – Journeys

Price: $19.99

Average Rating: 3.64

Number of Lectures: 17

Number of Published Lectures: 17

Number of Curriculum Items: 17

Number of Published Curriculum Objects: 17

Original Price: €29.99

Quality Status: approved

Status: Live

What You Will Learn

We will guide you through the essential components and show you how to set up and configure the application for optimal use
Learn how to effectively work with contacts, manage leads and create personalized emails
Discover how to work with precise target segments and triggers and learn to create segment-based and trigger-based multi-step customer journey campaigns
We will teach you how to analyze your campaign's performance, create a lead scoring model, plan and manage events seamlessly within the application and more

Who Should Attend

IT Consultants
Marketers
Project Managers
CRM Managers
Developers
CEO's

Target Audiences

IT Consultants
Marketers
Project Managers
CRM Managers
Developers
CEO's

Welcome to the new Dynamics 365 Customer Insights – Journeys course, your gateway to unlocking the full potential of Microsoft’s powerful marketing and customer insights application (formerly known as Dynamics 365 Marketing).

In a world where exceptional customer experiences are supreme, Microsoft has developed a solution that goes beyond the ordinary. Dynamics 365 Customer Insights Journeys and Data is designed to empower businesses like yours to understand and engage with customers in real-time. Picture a seamless and personalised connection with your customers across diverse communication channels.

That’s the promise of Dynamics 365 Customer Insights – Journeys and this course.

Alright, so what does this course have in store for you?

First up, you will gain a comprehensive overview of the application – from navigation to configuration and pricing. We will guide you through the essential components and show you how to set up and configure the application for optimal use, including domain, data and compliance setup.

Learn how to effectively work with contacts, manage leads and create personalized emails. Discover how to create precise target segments and triggers, and understand how segment-based and trigger-based multi-step journeys can revolutionize your engagement strategies. Learn powerful ai and automation tools, that will support you in all the steps.

We will teach you how to analyze your campaign’s performance, create a lead scoring model, plan and manage events seamlessly within the application and much more.

Start the course now

This course is going to be continuously updated, as new features emerge.

Whether you’re a consultant, IT project manager, a marketer, a developer, or a CEO, this course is tailored for you. We’ve designed it to cover the core aspects that matter most to your role.

Course Curriculum

Chapter 1: Introduction and overview

Lecture 1: An introduction to Dynamics 365 Customer Insights – Journeys

Lecture 2: Understanding licensing and pricing

Lecture 3: Open and navigate the application

Chapter 2: Setup and configuration

Lecture 1: Manage compliance and privacy

Lecture 2: Domain authentication – connect your domains

Chapter 3: Customers and target audiences

Lecture 1: Understand and manage contacts and leads

Lecture 2: Segments and triggers

Chapter 4: Marketing channels and content

Lecture 1: Working with marketing emails

Lecture 2: Working with text messages

Lecture 3: Working with push notifications

Lecture 4: Working with custom channels

Lecture 5: Personalization for more engaging content

Chapter 5: Customer journeys

Lecture 1: Working with customer journeys

Chapter 6: Insights and analytics

Lecture 1: Understanding insights and analytics

Chapter 7: Other components and features

Lecture 1: Planning and managing events

Lecture 2: Using marketing forms

Lecture 3: Setting up lead scoring for sales process automation

Instructors

David Riemer
Digital Transformation Expert

Rating Distribution

1 stars: 1 votes
2 stars: 1 votes
3 stars: 11 votes
4 stars: 14 votes
5 stars: 11 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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