SAP Customer Service (CS/SM) – Service Management module

SAP Customer Service (CS/SM) – Service Management module, available at $89.99, has an average rating of 4.42, with 60 lectures, 3 quizzes, based on 1193 reviews, and has 4509 subscribers.

You will learn about How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists Master the business process flows for Service Contracts, In-House Repairs, and Field Service Recognize the purpose of Resource Related Billing and associated configuration Learn how time and materials are planned and costed on Service Orders This course is ideal for individuals who are Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module It is particularly useful for Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module.

Enroll now: SAP Customer Service (CS/SM) – Service Management module

Summary

Title: SAP Customer Service (CS/SM) – Service Management module

Price: $89.99

Average Rating: 4.42

Number of Lectures: 60

Number of Quizzes: 3

Number of Published Lectures: 60

Number of Published Quizzes: 3

Number of Curriculum Items: 63

Number of Published Curriculum Objects: 63

Original Price: $174.99

Quality Status: approved

Status: Live

What You Will Learn

How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications
Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists
Master the business process flows for Service Contracts, In-House Repairs, and Field Service
Recognize the purpose of Resource Related Billing and associated configuration
Learn how time and materials are planned and costed on Service Orders

Who Should Attend

Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module

Target Audiences

Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module

If you want to expand your SD skill set or learn a little know yet frequently in demand SAP module then this is the place. In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service. We will review the primary objects in CS including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing. Learn from someone who actually implements customer service at client sites every day. Includes links to config guide and relevant SAP help.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Intro slides

Lecture 3: What are Services?

Lecture 4: Alphabet Soup

Lecture 5: Scenarios

Lecture 6: Types of Billing

Chapter 2: Simple Service

Lecture 1: Simple Service

Lecture 2: Simple Service Demo

Chapter 3: Service Contracts

Lecture 1: Service Contract Intro

Lecture 2: Service Contract Demo 1

Lecture 3: Service Contract Assign Functional Location

Lecture 4: Service Contract Functional Location Details

Lecture 5: Service Contract Billing

Lecture 6: Service Contract Create Service Order

Lecture 7: Service Contract Release Service Order

Lecture 8: Service Contract Service Order Operations

Lecture 9: Working with Planned Costs

Lecture 10: Material Components

Lecture 11: Create Purchase Requisition

Lecture 12: Time and Confirmations

Lecture 13: Purchase Order Costs

Lecture 14: Completing a Service Order

Lecture 15: Service Contract Scenario Summary

Chapter 4: In-House Repairs (Depot Repair)

Lecture 1: Intro

Lecture 2: Return Delivery

Lecture 3: Service Order for the Repair

Lecture 4: Task Lists

Lecture 5: Planned Costs

Lecture 6: Fixing Planned Costs

Lecture 7: Service Execution

Lecture 8: List Reports

Lecture 9: Actual Costs

Lecture 10: Outbound Delivery

Lecture 11: Billing

Lecture 12: Behind the scenes – Requirements type and Resource Related Billing

Chapter 5: Field Service

Lecture 1: Intro

Lecture 2: Selling an Installation (and a Laser!)

Lecture 3: Create Installation Material

Lecture 4: Add Material

Lecture 5: Requirements Type options

Lecture 6: Config new requirements type and class

Lecture 7: New Requirements type

Lecture 8: Config default of the requirements type

Lecture 9: Review service order for installation

Lecture 10: Creating the work center

Lecture 11: Creating the task list

Lecture 12: Assign task list to service product

Lecture 13: Create sales order

Lecture 14: Deliver and Bill (and Serial Number too)

Lecture 15: Equipment Records

Lecture 16: Add Equipment to Service Order

Lecture 17: Update Service order

Lecture 18: Time Confirmation

Lecture 19: Equipment History

Lecture 20: Serialization Profile Configuration

Lecture 21: Create a Service Notification

Lecture 22: Object Info

Lecture 23: Create Service Order from Notification

Chapter 6: Summary

Lecture 1: Additional Resources

Lecture 2: Summary

Instructors

John von Aspen
SAP Architect

Rating Distribution

1 stars: 9 votes
2 stars: 27 votes
3 stars: 146 votes
4 stars: 465 votes
5 stars: 546 votes

Frequently Asked Questions

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