Mastering Conflict Management and Resolution at Work
Mastering Conflict Management and Resolution at Work, available at $199.99, has an average rating of 4.41, with 19 lectures, 4 quizzes, based on 18892 reviews, and has 39344 subscribers.
You will learn about Define conflict and identify your conflict handling style Use strategies to manage your defensiveness Tools to help you resolve any conflict and remain calm in heated arguments Methods for recovering from conflict, rebuilding trust, forgiving, and apologizing This course is ideal for individuals who are Early and mid-stage career professionals who want to improve their workplace communication and emotional intelligence or Professionals who want to learn strategies for resolving workplace conflict and fostering strong relationships with their colleagues. It is particularly useful for Early and mid-stage career professionals who want to improve their workplace communication and emotional intelligence or Professionals who want to learn strategies for resolving workplace conflict and fostering strong relationships with their colleagues.
Enroll now: Mastering Conflict Management and Resolution at Work
Summary
Title: Mastering Conflict Management and Resolution at Work
Price: $199.99
Average Rating: 4.41
Number of Lectures: 19
Number of Quizzes: 4
Number of Published Lectures: 19
Number of Published Quizzes: 4
Number of Curriculum Items: 23
Number of Published Curriculum Objects: 23
Number of Practice Tests: 1
Number of Published Practice Tests: 1
Original Price: $199.99
Quality Status: approved
Status: Live
What You Will Learn
- Define conflict and identify your conflict handling style
- Use strategies to manage your defensiveness
- Tools to help you resolve any conflict and remain calm in heated arguments
- Methods for recovering from conflict, rebuilding trust, forgiving, and apologizing
Who Should Attend
- Early and mid-stage career professionals who want to improve their workplace communication and emotional intelligence
- Professionals who want to learn strategies for resolving workplace conflict and fostering strong relationships with their colleagues.
Target Audiences
- Early and mid-stage career professionals who want to improve their workplace communication and emotional intelligence
- Professionals who want to learn strategies for resolving workplace conflict and fostering strong relationships with their colleagues.
Does interpersonal conflict make you cringe? Don’t worry; you’re not alone. Many of us would rather get a root canal than have to confront someone about a conflict. But avoiding conflict never helped anyone. This course will make it easier for you to manage conflict and by the end of this course, you may even welcome the chance to work through a tough conflict.
In this course, you will:
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Look at some of your past conflicts to understand how you typically handle conflict (and whether it’s effective!)
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Gain valuable tools to handle any conflict immediately
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Learn how to recover from conflict, and what to do after the conflict is over to repair a relationship
This course is designed to be actionable, fun, reflective, and thought-provoking. In my experience as a psychologist and executive coach, I’ve helped many people navigate conflict. Throughout the course, I’ve included exercises and tools that I’ve found to be the most helpful when working through conflict so that you’re prepared to resolve any conflicts that may arise in your life right away.
It won’t always be easy, but it will be worth it. Let’s face it: conflict is inevitable, and people who have the tools to handle it effectively are more productive, fulfilled, and influential. So if you’re ready, fasten your seat-belt and get ready to learn!
CPE (Continuing Professional Education)
Learning Objectives
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Identify how to resolve conflict and attend to a relationship effectively.
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Name the 5 conflict handling behaviors.
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Recognize why effective conflict resolution is important for meaningful relationships.
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Identify reasons people have conflict with each other.
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Name the typical reasons people are challenged by interpersonal conflicts.
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Recognize the three aspects of the conflict handling spectrum.
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Course Curriculum
Chapter 1: Welcome!
Lecture 1: Welcome to the course
Lecture 2: What is conflict?
Lecture 3: Exercise: Past conflicts
Chapter 2: Who you are in a conflict
Lecture 1: What is your conflict handling style?
Lecture 2: How to manage your defensiveness
Lecture 3: Conflict handling spectrum
Lecture 4: Why conflicts go awry (hint: fear!)
Lecture 5: Why do we have conflict with some people and not others?
Chapter 3: Tools to manage conflict effectively
Lecture 1: Effective habits in handling conflict
Lecture 2: How to resolve any conflict
Lecture 3: How to remain calm in a heated conflict
Lecture 4: How to cool down heated arguments
Lecture 5: Deadly workplace toxins and what to do about them
Lecture 6: When to walk away
Chapter 4: Aftermath: Recovering from conflict
Lecture 1: Recovering from conflict
Lecture 2: Rebuilding trust after conflict
Lecture 3: Power of forgiveness
Lecture 4: Power of apology
Chapter 5: Conclusion
Lecture 1: Thank you!
Instructors
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Dr. Priya Nalkur
Leadership Coach & Instructor
Rating Distribution
- 1 stars: 284 votes
- 2 stars: 309 votes
- 3 stars: 2054 votes
- 4 stars: 6825 votes
- 5 stars: 9420 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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