Customer Service, Customer Support, And Customer Experience

Customer Service, Customer Support, And Customer Experience, available at $89.99, has an average rating of 4.57, with 89 lectures, 9 quizzes, based on 6212 reviews, and has 39023 subscribers.

You will learn about Customer service to build super-fans who buy more and recommend your business to their friends Create a customer experience that delights clients and makes them feel like they are getting a great product Make more money from repeat customers and referrals Turn even angry clients into loyal, long-term clients through amazing customer service Engage your customers in a better way Make customers love you This course is ideal for individuals who are Entrepreneurs and small business owners who need to do customer support It is particularly useful for Entrepreneurs and small business owners who need to do customer support.

Enroll now: Customer Service, Customer Support, And Customer Experience

Summary

Title: Customer Service, Customer Support, And Customer Experience

Price: $89.99

Average Rating: 4.57

Number of Lectures: 89

Number of Quizzes: 9

Number of Published Lectures: 73

Number of Published Quizzes: 9

Number of Curriculum Items: 98

Number of Published Curriculum Objects: 82

Original Price: $89.99

Quality Status: approved

Status: Live

What You Will Learn

Customer service to build super-fans who buy more and recommend your business to their friends
Create a customer experience that delights clients and makes them feel like they are getting a great product
Make more money from repeat customers and referrals
Turn even angry clients into loyal, long-term clients through amazing customer service
Engage your customers in a better way
Make customers love you

Who Should Attend

Entrepreneurs and small business owners who need to do customer support

Target Audiences

Entrepreneurs and small business owners who need to do customer support

Customer experience is when you proactively provide great customer care, delight people, and turn them into raving super-fans.

Customer service is when you reactively deal with customer problems, delight them, and turn them into raving super-fans.

Use customer service and customer experience to create happy customers even if at first you have to deal with upset customers and turn them into superfans.

Use customer service and customer experience as marketing and branding strategies because they help you sell more.

I consider good customer service an advanced strategy for entrepreneurs because new entrepreneurs tend to focus on getting their next client and typically don’t delight their current customers. But once you start giving your client outstanding customer experience, they begin to buy from you again and even tell their friends.

So you don’t have to chase new customers. Just delight existing clients and they’ll be the ones who will talk about your business and bring their friends to you.

Experienced entrepreneurs understand that it isn’t enough to just create an OK product. Your product must delight and WOW your customers. And a part of delighting your customers is providing great customer service that inspires positive reactions and emotions in your customers.

Once you inspire positive reactions and emotions in your customers, they will subconsciously feel that your product is better than it actually is. Your customers will also associate your business with their positive emotions.

TURN ANGRY AND UNHAPPY CUSTOMERS INTO LOYAL CLIENTS WITH CUSTOMER SERVICE

Angry customers are not wrong, crazy, or mean. They are just frustrated and they want your product to work for them. If you provide great customer service, respect them, listen to them, and offer a great solution that works and fixes their problems, you can turn them into clients who are loyal long-term.

WHAT IS CUSTOMER EXPERIENCE AND HOW IT IS DIFFERENT FROM CUSTOMER SUPPORT

Customer experience is different from customer service. Customer experience is a proactive approach where you create ways to identify good clients and give them a better customer experience. For example, give them something for free when it’s their birthday. They will appreciate that and become more loyal as customers. Customer experience is proactive whereas customer support is reactive.

COURSE MATERIAL IS FROM SUCCESSFUL PERSONAL EXPERIENCE AND INDUSTRY GOOD PRACTICES

Once I started applying the customer experience ideas in this course, it caused more positive responses from my customers, more sales, more repeat customers, more good reviews, and business growth. I rarely see other entrepreneurs apply these strategies, which is why I feel that they are only used by advanced and experienced entrepreneurs. Customer support isn’t hard. It just requires care and attentiveness.

POWERFUL CUSTOMER SERVICE AND CUSTOMER EXPERIENCE SKILLS THAT GIVE YOU AN ADVANTAGE

People often want formulas or practical blueprint for what to do. This course will give you the customer service and customer experience skills that will give you an advantage over your competition by retaining loyal customers who buy more from you long-term.

RESPONSIVE AND CARING INSTRUCTOR: WORLD-CLASS STUDENT SUPPORT

If you have questions, know that I am here to help! I answer 99% of student questions within 24 hours. Many students tell me that other instructors don’t respond. Well, I do because

1) I care about my students.

2) I feel a responsibility to make sure that students get their money’s worth from the course.

MONEY-BACK GUARANTEE

This customer service and customer experience course has an unconditional, Udemy-backed, 30-day money-back guarantee. This is not just a guarantee, it’s my personal promise to you that I will go out of my way to help you succeed just like I’ve done for thousands of my other students.

Invest in your future. Enroll today, improve your customer service, and see your business grow.

Course Curriculum

Chapter 1: Introduction and a warm welcome to this course on great customer service

Lecture 1: Warm welcome and introduction to this customer service course

Chapter 2: Tactics to improve your customer service TODAY!

Lecture 1: Customer service mindset and the mindset for your every customer interaction

Lecture 2: How to make each customer feel like they are your #1 customer

Lecture 3: How to make your customer support seem faster than it is

Chapter 3: More fundamentals on how to handle customer service requests

Lecture 1: Mindmap and logical flow for how to process a customer service request

Lecture 2: Knowledge base for handling customer service requests

Lecture 3: Anatomy of a customer complaint interaction from before to after the interaction

Lecture 4: Seven types of customer complaints and how to deal with each

Lecture 5: How customer service and customer care are immensely important for growth

Lecture 6: Customer support vs. customer experience

Lecture 7: Paying more to customer facing staff so you can get better and happier employees

Lecture 8: Options to enhance your course experience

Chapter 4: Dealing with angry clients as part of your customer service

Lecture 1: Section introduction – dealing with angry or upset customers

Lecture 2: Example of an angry customer email and common misunderstandings

Lecture 3: Setting boundaries that your customers can't cross and protecting staff

Lecture 4: Dealing with angry clients and deciding when to fire clients

Lecture 5: Firing bad clients – how to say goodbye in a professional way without damage

Chapter 5: Using positive language in your customer support interactions

Lecture 1: Special language for customer service – section introduction

Lecture 2: Saying "no" in a positive way that sounds like a "yes" – great customer service

Lecture 3: Adding positive words to your customer support interactions

Lecture 4: More positive words that show the willingness to serve and go above and beyond

Lecture 5: Examples of negative words not to use and how to rephrase

Lecture 6: Enhancing common support phrases to sound more personalized

Lecture 7: Case study of how impactful delightful language can be

Lecture 8: Never give the impression like you gave up on the client

Lecture 9: How to use estimates of deliverables to your advantage

Chapter 6: Delighting customers

Lecture 1: How to make every customer feel like a VIP

Lecture 2: Extra things you can give away that delights clients

Lecture 3: Examples of how to take a product and make it delight

Lecture 4: The CEO providing customer service

Lecture 5: Learn how your competitors delight their clients by becoming their customer

Lecture 6: Delighting by giving away access to exclusive memberships or features

Lecture 7: Simple things you can do that delight clients in a disproportionately big way

Lecture 8: Interactive challenge: let's customer experience brainstorm ideas

Chapter 7: Active listening skills as part of good customer service

Lecture 1: Listening skills – section introduction

Lecture 2: Active listening for your customer service

Lecture 3: Example of active listening and improved comprehension I had to go through

Lecture 4: How to not lose a customer with bad support

Lecture 5: Ask to rephrase to make sure you understood

Lecture 6: Example of a listening mistake when I was 17

Lecture 7: "Actions speak louder than words" – non-verbal communication

Chapter 8: Adding your unique voice and personality to make your products more engaging

Lecture 1: Section introduction on inspiring client interactions

Lecture 2: Examples of how to add engagement and proactive support into different products

Lecture 3: Example of grout product creating a support group on FB

Chapter 9: Customer support email ticketing automation software

Lecture 1: Email support ticketing software signup

Lecture 2: Using the knowledge base in Zoho to speed up customer support

Lecture 3: Email templates in Zoho

Lecture 4: Mistake not to make with too much automation

Lecture 5: How to invite other agents and begin delegating customer support tickets

Lecture 6: Email ticketing section conclusion and last few features discussion

Chapter 10: Emotional intelligence in customer support and when selling

Lecture 1: Introduction to how emotional intelligence plays a role in customer service

Lecture 2: Introduction to empathy, sympathy, and compassion in customer service

Lecture 3: Dalai Lama: Kindheartedness is the mindset for empathy and compassion

Lecture 4: More on the distinction between Cognitive Empathy and Emotional Empathy

Lecture 5: Monitor the customer's emotional state

Lecture 6: If providing customer service over email or instant messenger

Lecture 7: Using Emotional Intelligence within your customer support interaction

Lecture 8: Emotion checklist

Lecture 9: Understanding the emotion of anger

Chapter 11: Online reviews – listening and getting insights despite hurtful comments

Lecture 1: Online reviews – listening and getting insights despite hurtful comments

Chapter 12: Using social media to listen to customers

Lecture 1: Creating your own support hashtag

Lecture 2: Customer service through Google Alerts

Chapter 13: Customer Development and Lean Startup methodologies through customer outreach

Lecture 1: Introduction: Incorporating customer support into feedback & product improvement

Lecture 2: Customer Development by Steve Blank

Lecture 3: Eric Ries: Lean Start-up and product MVP

Chapter 14: Using a customer feedback form for customer support

Lecture 1: Introduction to creating a customer feedback survey in free Google Forms

Lecture 2: Creating an account in Google Docs so we can use Google Forms

Lecture 3: Multi-page forms

Lecture 4: Finishing the course customer feedback form

Lecture 5: Script for the feedback collection email

Lecture 6: Customer feedback form results

Chapter 15: Conclusion

Lecture 1: How to get the course certificate for this customer service course

Lecture 2: Thank you for taking this customer service course! Parting words.

Instructors

Alex Genadinik
Business, Entrepreneurship, SEO, Marketing, Amazon, YouTube

Rating Distribution

1 stars: 37 votes
2 stars: 70 votes
3 stars: 464 votes
4 stars: 1878 votes
5 stars: 3763 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

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