Implementing a Customer Experience (CX) Program

Implementing a Customer Experience (CX) Program, available at $39.99, has an average rating of 4.17, with 5 lectures, 1 quizzes, based on 3 reviews, and has 22 subscribers.

You will learn about Learn from someone who implements customer experience (CX) programs for organizations to gain competitive advantages Ability to contact instructor for assistance on your implementation after course completion Top reasons CX programs fail within organizations CX requirements and impacts to an organization Linking key performance indicators (KPI’s) with Net Promoter Score (NPS) Examples of real-world CX programs Steps to implement a measurable CX program in your organization Strategic and tactical lessons learned from CX implementations Multi-faceted implementation approaches Future CX trends in the marketplace This course is ideal for individuals who are Students wishing to obtain a strategic advantage compared to others entering the workforce or Business professionals wanting to understand or implement a CX program in their organization to obtain a competitive advantage It is particularly useful for Students wishing to obtain a strategic advantage compared to others entering the workforce or Business professionals wanting to understand or implement a CX program in their organization to obtain a competitive advantage.

Enroll now: Implementing a Customer Experience (CX) Program

Summary

Title: Implementing a Customer Experience (CX) Program

Price: $39.99

Average Rating: 4.17

Number of Lectures: 5

Number of Quizzes: 1

Number of Published Lectures: 5

Number of Published Quizzes: 1

Number of Curriculum Items: 6

Number of Published Curriculum Objects: 6

Original Price: $27.99

Quality Status: approved

Status: Live

What You Will Learn

Learn from someone who implements customer experience (CX) programs for organizations to gain competitive advantages
Ability to contact instructor for assistance on your implementation after course completion
Top reasons CX programs fail within organizations
CX requirements and impacts to an organization
Linking key performance indicators (KPI’s) with Net Promoter Score (NPS)
Examples of real-world CX programs
Steps to implement a measurable CX program in your organization
Strategic and tactical lessons learned from CX implementations
Multi-faceted implementation approaches
Future CX trends in the marketplace

Who Should Attend

Students wishing to obtain a strategic advantage compared to others entering the workforce
Business professionals wanting to understand or implement a CX program in their organization to obtain a competitive advantage

Target Audiences

Students wishing to obtain a strategic advantage compared to others entering the workforce
Business professionals wanting to understand or implement a CX program in their organization to obtain a competitive advantage

Learn why Customer Experience (CX) isn’t a project that simply has a start and end date – it’s a state of your organization and it starts at the top. Integrating CX into business strategies and tactical initiatives, as well as skillfully executing, leads to revenue and retention rewards, among many other positive organizational impacts. You’ll achieve higher customer engagement, reduce customer churn, increase revenues, decrease costs, and obtain greater employee satisfaction from a measurable CX program implemented within your organization.

CX professionals who want to drive successful measurement programs need to follow specific steps to guide them through making a range of decisions and choosing which customer segments and experiences need to be measured and acted upon. Organizations that want to manage CX must actually be able to measure it. Many CX programs fail because key performance indices (KPI’s) that are meant to track the project are not measurable.

This course will provide an overview of CX and the framework and steps necessary to implementing a measurable CX program within your organization. Most organizations struggle to define a proper CX program because of the complexities around the different areas a customer can interact with an organization. This course addresses those areas, as well as many others, because the author actually implements CX solutions for organizations.

Course Curriculum

Chapter 1: Implementing a Measurable Customer Experience (CX) Program

Lecture 1: Course Introduction

Lecture 2: Chapter One

Lecture 3: Chapter Two

Lecture 4: Course Conclusion

Lecture 5: Course Diagrams

Instructors

Glen Brynteson
Business Owner, Thought Leader, Author, Speaker, Strategist

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 1 votes
4 stars: 2 votes
5 stars: 0 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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