Start Improving Customer Service
Start Improving Customer Service, available at $49.99, has an average rating of 4.3, with 31 lectures, based on 2046 reviews, and has 8762 subscribers.
You will learn about How to Improve Business and Personal Performance through Connecting with and Engaging Customers How to Turn an Angry Customer into your Best Customer How to Present your Message with Style and Attention to detail and content What it takes to Deliver Great Customer service on a Personal level Build rock solid Working relationships with Colleagues Communication across a range of Mediums The Art of Passing work along the Chain that inspires and Motivates people to Do their Best Putting the measures into Place to Evidence how Customer Satisfaction is the Core of your Business difference This course is ideal for individuals who are Section Managers or Supervisors who want to improve their customer service skill or The Sole Trader or Entrepreneur looking to make Customer Service their competitive business advantage It is particularly useful for Section Managers or Supervisors who want to improve their customer service skill or The Sole Trader or Entrepreneur looking to make Customer Service their competitive business advantage.
Enroll now: Start Improving Customer Service
Summary
Title: Start Improving Customer Service
Price: $49.99
Average Rating: 4.3
Number of Lectures: 31
Number of Published Lectures: 31
Number of Curriculum Items: 31
Number of Published Curriculum Objects: 31
Original Price: £44.99
Quality Status: approved
Status: Live
What You Will Learn
- How to Improve Business and Personal Performance through Connecting with and Engaging Customers
- How to Turn an Angry Customer into your Best Customer
- How to Present your Message with Style and Attention to detail and content
- What it takes to Deliver Great Customer service on a Personal level
- Build rock solid Working relationships with Colleagues
- Communication across a range of Mediums
- The Art of Passing work along the Chain that inspires and Motivates people to Do their Best
- Putting the measures into Place to Evidence how Customer Satisfaction is the Core of your Business difference
Who Should Attend
- Section Managers or Supervisors who want to improve their customer service skill
- The Sole Trader or Entrepreneur looking to make Customer Service their competitive business advantage
Target Audiences
- Section Managers or Supervisors who want to improve their customer service skill
- The Sole Trader or Entrepreneur looking to make Customer Service their competitive business advantage
Creating a sustainable competitive advantage in your business or department can be a costly exercise if you focus on products or service rather than delivery.
In this course, Start Improving Customer Service, we take a fundamental look at what makes for good Customer Service, ways to implement a strategy into your team, and how to measure your success.
In this course you will learn:
Personal Benefits of Providing great Customer Service
Communication skills
Presentation, content, style and purpose of communication
Complaint Handling
How to Build Relationships
Creating great work and great Colleague relations
Common Causes of Complaints
Ways and Methods of Measuring your and your teams Successes
Some of the learning is brought to life through demonstration of the application of the models and there is a range of supporting resources to help you on your journey of growth as a professional interviewer.
30 Day Money Back Guarantee: Try this course for 30 days risk free. If you don’t find the value in it for you, then you get your money back no questions asked.
Learn this key skill in business and management today and start to build the team around you that will carry your future successes with Customers who promote you every chance they get.
Good Luck
Symon
Who is this course for:
Front line Managers or Supervisors who are new to customer service or currently feel they lack the skills or confidence.
Small Business owners looking to grow their business and need a sustainable competitive edge.
Anyone interested in Customer Service but with limited knowledge on its parameters
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Chapter 2: Why Customer Service Matters
Lecture 1: The Benefits of Good Customer Service
Lecture 2: Why businesses and organisations need Good Customer Service as a selling point
Lecture 3: Experience and Expectations
Lecture 4: The Silent Complaint
Lecture 5: Skills and Knowledge required for Good Customer Service
Lecture 6: Three Tips to Creating Great Customer Service
Lecture 7: It's all in the details when Delivering Great Customer Service
Lecture 8: Taking Responsibility
Lecture 9: Why Customer Service Matters Conclusion
Chapter 3: Effective Customer Service Communication
Lecture 1: Listening Skills
Lecture 2: Building Relationships in Customer Service and Diagnostic Listening.
Lecture 3: Written Communication
Lecture 4: Written Communication Continued
Lecture 5: Technology and Customer Frustration.
Lecture 6: Using Email in the Customer Service Journey
Lecture 7: Effective Communication Conclusion
Chapter 4: Turning Complaints into Opportunities
Lecture 1: Eliminating the Cause and Turning A complaint into a Benefit
Lecture 2: Causes of Complaint and Complaint handling
Lecture 3: How Not to Handle a Customer Service Complaint
Lecture 4: When Customers Get Angry
Lecture 5: Is the Customer Always Right?
Lecture 6: Complaints into Opportunities Conclusion
Chapter 5: Empowering Great Customer Service
Lecture 1: Everyone has A role to play in Great Customer Service
Lecture 2: Internal Network Mapping, finding your way to Excellent Customer Care
Lecture 3: Passing Work Along the Chain
Lecture 4: Empowering Great Customer Service Conclusion
Chapter 6: Measuring Customer Service Satisfaction
Lecture 1: Setting Standards
Lecture 2: It's not Just Standards
Lecture 3: Using what you Have Learned
Chapter 7: Start Improving Customer Service Course Conclusion
Lecture 1: Conclusion
Instructors
-
Symon Stephens
Personal Development Coach
Rating Distribution
- 1 stars: 25 votes
- 2 stars: 42 votes
- 3 stars: 309 votes
- 4 stars: 853 votes
- 5 stars: 817 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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