How to respond to customer complaints online?

How to respond to customer complaints online?, available at $19.99, has an average rating of 4.7, with 10 lectures, based on 36 reviews, and has 1165 subscribers.

You will learn about Welcome complaints as opportunities to delight customers. Specific tips on responding effectively to online complaints. Differentiate from competitors by offering unique customer experiences. Help your team improve customer service. This course is ideal for individuals who are Anyone working with customers – be it in small business or big ones. or Entrepreneurs and small business owners who do customer support. or People working in customer service or call centres. or Anyone who wants to work in customer service. or Suitable to people in product or service related business. It is particularly useful for Anyone working with customers – be it in small business or big ones. or Entrepreneurs and small business owners who do customer support. or People working in customer service or call centres. or Anyone who wants to work in customer service. or Suitable to people in product or service related business.

Enroll now: How to respond to customer complaints online?

Summary

Title: How to respond to customer complaints online?

Price: $19.99

Average Rating: 4.7

Number of Lectures: 10

Number of Published Lectures: 10

Number of Curriculum Items: 11

Number of Published Curriculum Objects: 11

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

Welcome complaints as opportunities to delight customers.
Specific tips on responding effectively to online complaints.
Differentiate from competitors by offering unique customer experiences.
Help your team improve customer service.

Who Should Attend

Anyone working with customers – be it in small business or big ones.
Entrepreneurs and small business owners who do customer support.
People working in customer service or call centres.
Anyone who wants to work in customer service.
Suitable to people in product or service related business.

Target Audiences

Anyone working with customers – be it in small business or big ones.
Entrepreneurs and small business owners who do customer support.
People working in customer service or call centres.
Anyone who wants to work in customer service.
Suitable to people in product or service related business.

It’s likely that at some stage you will receive a customer complaint about a product or service your business provides. Sometimes things don’t go as planned, or there is a disconnect between customer expectations and reality. These days posting complaints as comments or reviews online is common. After posting complaints online, customer is waiting for a response, and many others are watching to see how the organisation handles the situation. Interestingly, people who deal with customers often say the hardest part of their job is communicating effectively when their customers complain. Ineffective complaint handling results in bad customer service. It occurs much more often than one may think. And this may snowball into severe consequences for the organisation. On the other hand, responding promptly and effectively demonstrates the organisation’s commitment to customer service and in turn helps to retain the customers. Therefore, how one responds or communicates to a complaining customer matters a lot.

In this course, I’ll

discuss easy practical tips that you can use when responding to online complaints.
point out that time, active listening, and indicating empathy and competence play critical role in complaint handling.
share insights on how quick to respond, which words are more effective and which ones are best to avoidwhen communicating with customers.

There is also an assignment for you to practice. Let’s begin!

Course Curriculum

Chapter 1: Introduction

Lecture 1: Background

Lecture 2: Complaining Modes

Lecture 3: Introduction to Strategies

Chapter 2: Response Time

Lecture 1: Response Time

Chapter 3: How to compose a response?

Lecture 1: Introduction

Lecture 2: Active Listening

Lecture 3: Active Listening in Practice

Lecture 4: Empathy & Competence

Lecture 5: Empathy & Competence in Practice

Chapter 4: Final Remarks

Lecture 1: Conclusion

Instructors

Bikendra Thapa
Business Trainer | Online Course Designer

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 4 votes
4 stars: 4 votes
5 stars: 28 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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