Genesys Cloud Architect: Building Call Flows

Genesys Cloud Architect: Building Call Flows, available at $109.99, has an average rating of 4.6, with 31 lectures, 10 quizzes, based on 53 reviews, and has 1151 subscribers.

You will learn about Design efficient call flows that streamline customer interactions and improve their overall experience with your contact center. Optimize call routing and handling, resulting in reduced average handling time, increased first-call resolution, and improved agent productivity. Learn how to effectively integrate call flows with other Genesys Cloud components for a unified, powerful contact center solution. Gain a competitive edge by leveraging cutting-edge call flow design techniques and the latest features in Architect for Genesys Cloud. Access additional resources and a community of experts, fostering continuous learning and improvement in call flow design and implementation. This course is ideal for individuals who are Professionals working in contact centers or customer service who want to improve their understanding of Genesys Cloud and call flow design, with a focus on using Architect to create and manage call flows. or Students pursuing a career in contact center technology, customer experience, or related fields, who want to gain practical skills and knowledge about Genesys Cloud and call flow management. or IT professionals responsible for implementing, managing, or maintaining contact center solutions using Genesys Cloud, who want to enhance their understanding of call flow design and best practices. or Managers or supervisors overseeing contact center operations, who are looking to optimize their call routing strategies and improve customer experience through effective call flow design. or Individuals interested in upskilling or transitioning to a career in contact center technology or customer experience management, who want to learn the fundamentals of call flow design and integration with Genesys Cloud. It is particularly useful for Professionals working in contact centers or customer service who want to improve their understanding of Genesys Cloud and call flow design, with a focus on using Architect to create and manage call flows. or Students pursuing a career in contact center technology, customer experience, or related fields, who want to gain practical skills and knowledge about Genesys Cloud and call flow management. or IT professionals responsible for implementing, managing, or maintaining contact center solutions using Genesys Cloud, who want to enhance their understanding of call flow design and best practices. or Managers or supervisors overseeing contact center operations, who are looking to optimize their call routing strategies and improve customer experience through effective call flow design. or Individuals interested in upskilling or transitioning to a career in contact center technology or customer experience management, who want to learn the fundamentals of call flow design and integration with Genesys Cloud.

Enroll now: Genesys Cloud Architect: Building Call Flows

Summary

Title: Genesys Cloud Architect: Building Call Flows

Price: $109.99

Average Rating: 4.6

Number of Lectures: 31

Number of Quizzes: 10

Number of Published Lectures: 31

Number of Published Quizzes: 10

Number of Curriculum Items: 41

Number of Published Curriculum Objects: 41

Number of Practice Tests: 1

Number of Published Practice Tests: 1

Original Price: $109.99

Quality Status: approved

Status: Live

What You Will Learn

• Design efficient call flows that streamline customer interactions and improve their overall experience with your contact center.
• Optimize call routing and handling, resulting in reduced average handling time, increased first-call resolution, and improved agent productivity.
• Learn how to effectively integrate call flows with other Genesys Cloud components for a unified, powerful contact center solution.
• Gain a competitive edge by leveraging cutting-edge call flow design techniques and the latest features in Architect for Genesys Cloud.
• Access additional resources and a community of experts, fostering continuous learning and improvement in call flow design and implementation.

Who Should Attend

• Professionals working in contact centers or customer service who want to improve their understanding of Genesys Cloud and call flow design, with a focus on using Architect to create and manage call flows.
• Students pursuing a career in contact center technology, customer experience, or related fields, who want to gain practical skills and knowledge about Genesys Cloud and call flow management.
• IT professionals responsible for implementing, managing, or maintaining contact center solutions using Genesys Cloud, who want to enhance their understanding of call flow design and best practices.
• Managers or supervisors overseeing contact center operations, who are looking to optimize their call routing strategies and improve customer experience through effective call flow design.
• Individuals interested in upskilling or transitioning to a career in contact center technology or customer experience management, who want to learn the fundamentals of call flow design and integration with Genesys Cloud.

Target Audiences

• Professionals working in contact centers or customer service who want to improve their understanding of Genesys Cloud and call flow design, with a focus on using Architect to create and manage call flows.
• Students pursuing a career in contact center technology, customer experience, or related fields, who want to gain practical skills and knowledge about Genesys Cloud and call flow management.
• IT professionals responsible for implementing, managing, or maintaining contact center solutions using Genesys Cloud, who want to enhance their understanding of call flow design and best practices.
• Managers or supervisors overseeing contact center operations, who are looking to optimize their call routing strategies and improve customer experience through effective call flow design.
• Individuals interested in upskilling or transitioning to a career in contact center technology or customer experience management, who want to learn the fundamentals of call flow design and integration with Genesys Cloud.