A Practical Guide to Professional Telephone Etiquette

A Practical Guide to Professional Telephone Etiquette, available at $39.99, has an average rating of 4.7, with 37 lectures, 9 quizzes, based on 240 reviews, and has 509 subscribers.

You will learn about Through this course, you'll learn communication skills that increase your productivity and improve performance. The various skills needed to deal with inbound and outbound calls. How to display competence and collegiality over the phone to gain client trust. How to deal with rude or angry callers in a professional manner. This course is ideal for individuals who are This course is intended for working professionals who want to enhance their phone skills in order to display a more confident, competent persona over the telephone and improve their interactions with clients. It is particularly useful for This course is intended for working professionals who want to enhance their phone skills in order to display a more confident, competent persona over the telephone and improve their interactions with clients.

Enroll now: A Practical Guide to Professional Telephone Etiquette

Summary

Title: A Practical Guide to Professional Telephone Etiquette

Price: $39.99

Average Rating: 4.7

Number of Lectures: 37

Number of Quizzes: 9

Number of Published Lectures: 37

Number of Published Quizzes: 9

Number of Curriculum Items: 46

Number of Published Curriculum Objects: 46

Number of Practice Tests: 1

Number of Published Practice Tests: 1

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

Through this course, you'll learn communication skills that increase your productivity and improve performance.
The various skills needed to deal with inbound and outbound calls.
How to display competence and collegiality over the phone to gain client trust.
How to deal with rude or angry callers in a professional manner.

Who Should Attend

This course is intended for working professionals who want to enhance their phone skills in order to display a more confident, competent persona over the telephone and improve their interactions with clients.

Target Audiences

This course is intended for working professionals who want to enhance their phone skills in order to display a more confident, competent persona over the telephone and improve their interactions with clients.

This course teaches proper telephone etiquette in a professional work setting. The course is divided into 10 sections. This first section is the Course Welcome. Sections 2, 3 and 4 provide you with the fundamental knowledge you need to consistently display proper phone etiquette. Sections 5 through 9 deliver practical tips and guidelines to help you put your best foot, or in this case voice, forward when handling calls and callers. The final section wraps up the course and prepares you for your next steps.

By the end of the course, you’ll be able to effectively recognize the different aspects of telephone language, properly manage inbound and outbound calls, handle angry and rude callers, and skillfully send and receive phone messages.

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Course Curriculum

Chapter 1: Getting Started

Lecture 1: 1-1: Course Welcome

Chapter 2: Aspects of Phone Etiquette

Lecture 1: 2-1: Introduction

Lecture 2: 2-2: Phrasing and Tone of Voice

Lecture 3: 2-3: Listening and Speaking Clearly

Lecture 4: 2-4: Wrap Up

Chapter 3: Using Proper Phone Language

Lecture 1: 3-1: Introduction

Lecture 2: 3-2: The Magic Words

Lecture 3: 3-3: Emphasizing 'Can Do'

Lecture 4: 3-4: Wrap Up

Chapter 4: Eliminating Phone Distractions

Lecture 1: 4-1: Introduction

Lecture 2: 4-2: Avoiding Eating and Drinking

Lecture 3: 4-3: Minimize Multi-Tasking

Lecture 4: 4-4: Remove Office Distractions

Lecture 5: 4-5: Limit Interruptions

Lecture 6: 4-6: Wrap Up

Chapter 5: Inbound Calls

Lecture 1: 5-1: Introduction

Lecture 2: 5-2: Starting the Call Off Right

Lecture 3: 5-3: Focus and Patience

Lecture 4: 5-4: Wrap Up

Chapter 6: Outbound Calls

Lecture 1: 6-1: Introduction

Lecture 2: 6-2: Be Prepared

Lecture 3: 6-3: Keep Caller Information Private

Lecture 4: 6-4: Wrap Up

Chapter 7: Handling Rude or Angry Callers

Lecture 1: 7-1: Introduction

Lecture 2: 7-2: Keeping Calm

Lecture 3: 7-3: Identify What You Can Do

Lecture 4: 7-4: Wrap Up

Chapter 8: Handling Interoffice Calls

Lecture 1: 8-1: Introduction

Lecture 2: 8-2: Transferring Calls

Lecture 3: 8-3: Placing Callers on Hold and Taking Messages

Lecture 4: 8-4: Ending a Conversation

Lecture 5: 8-5: Wrap Up

Chapter 9: Handling Voicemail Messages

Lecture 1: 9-1: Introduction

Lecture 2: 9-2: Voicemail Greetings

Lecture 3: 9-3: Dealing with Messages

Lecture 4: 9-4: Wrap Up

Chapter 10: Wrapping Up

Lecture 1: 10-1: Next Steps

Instructors

Marcus Kerr
Business and Personal Performance Improvement Expert

Rating Distribution

1 stars: 2 votes
2 stars: 7 votes
3 stars: 37 votes
4 stars: 83 votes
5 stars: 111 votes

Frequently Asked Questions

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You can view and review the lecture materials indefinitely, like an on-demand channel.

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Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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