Active Listening Skills: Give And Receive Feedback At Work

Active Listening Skills: Give And Receive Feedback At Work, available at $64.99, has an average rating of 4.57, with 62 lectures, 2 quizzes, based on 3996 reviews, and has 24681 subscribers.

You will learn about Give constructive feedback that people listen to Have people actually think about and make changes based on your feedback Take feedback and actually hear what people are telling you Improve your listening skills Have more productive working relationships with people by boosting your listening skills Gain a valuable leadership and career skill This course is ideal for individuals who are Professionals, leaders, managers, and people who just want to improve listening skills It is particularly useful for Professionals, leaders, managers, and people who just want to improve listening skills.

Enroll now: Active Listening Skills: Give And Receive Feedback At Work

Summary

Title: Active Listening Skills: Give And Receive Feedback At Work

Price: $64.99

Average Rating: 4.57

Number of Lectures: 62

Number of Quizzes: 2

Number of Published Lectures: 53

Number of Published Quizzes: 2

Number of Curriculum Items: 64

Number of Published Curriculum Objects: 55

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

Give constructive feedback that people listen to
Have people actually think about and make changes based on your feedback
Take feedback and actually hear what people are telling you
Improve your listening skills
Have more productive working relationships with people by boosting your listening skills
Gain a valuable leadership and career skill

Who Should Attend

Professionals, leaders, managers, and people who just want to improve listening skills

Target Audiences

Professionals, leaders, managers, and people who just want to improve listening skills

You listen every day! Make it a strength to understand people better, develop stronger bonds with others, and be more productive in your professional life, and fulfilled in your personal life!

Learn a professional and systematic way to give and receive feedback at work and in your personal life using the Situation-Behavior-Impact (SBI) model.

Giving or taking bad, critical, or negative feedback at work or in your interpersonal situations can be difficult. There is also a risk of having the conversation turn negative, and escalate into a conflict that is accompanied by negative emotions like anger, frustration, or even fear.

This course will give you skills to listen better and to read the emotions of the other person better so you would be less likely to have your difficult conversations go poorly, and achieve desired outcomes.

LEARN ACTIVE LISTENING

Active listening is a technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond, and then remember what is being said. This is opposed to other listening techniques like reflective listening and empathic listening.

USE EMOTIONAL INTELLIGENCE DURING ACTIVE LISTENING

When you listen, there is much more to the conversation that just what’s being said. You have to think about the other person’s emotions and do your best to direct their emotions and yours. You also have to pay attention to their body language, facial features, and tone of voice.

LISTEN WITH EMPATHY

Active listening is about truly understanding what people are saying. It’s the process of hearing together with thinking about what is being said. It’s also about suspending your own biases so you can better understand the other person. To be truly listening, you must be mentally present in the moment, and understand how the other person feels and how the topic of conversation impacts the other person’s life.

ACTIVE LISTENING IS NOT JUST A PROFESSIONAL SKILL, IT IS A PART OF KINDNESS

Truly listening takes a significant effort. We only truly listen if something is very important to us or when we are actively caring about the other person, and giving them our full care and attention.

MORE BENEFITS OF ACTIVE LISTENING

Most of us want to get better at talking. But the REAL power tool for influencing others, leading, collaborating, having an impact, and being an an-all-around-better person is active listening. While regular listening can look like being blank and silent, Active Listening is engaged, creative, and responsive.

Gain both the internal awareness and external skillset that are the foundation of active listening. You will be able to have far more satisfying, interesting, successful conversations.

PRACTICAL, NOT THEORETICAL

This is not a theoretical course, you can immediately apply active listening in this course and see results. These are the same listening techniques that I have applied in my professional life and that I have shared with my clients in coaching, and that you can apply too.

HOW LISTENING HELPS ME

As a professional, I know I need to keep improving everything about my work. I am also aware of having blindspots. I am human, and I don’t always understand all the ways I need to improve. No one knows every way they need to improve.

This is why we must listen to cues from other people and various situations in life. When we listen to others about how we can improve, and when we read subtle cues, it makes us better long-term.

GIVING FEEDBACK AND RECEIVING FEEDBACK

Much of active listening is used in the workplace. Throughout your career, you will be giving feedback and receiving feedback on many occasions. This course will help you understand the other person when you are receiving feedback.

RESPONSIVE AND CARING INSTRUCTOR: WORLD-CLASS STUDENT SUPPORT

If you have questions that come up while taking this active listening course, know that I am here to help! I answer 99% of student questions within 24 hours. Many students tell me that other instructors don’t respond. Well, I do because:

1) I care about my students.

2) I feel a responsibility to make sure that students get their money’s worth from the course.

Invest in yourself. Enroll today!

Course Curriculum

Chapter 1: Listening skills course introduction

Lecture 1: Active listening skills course introduction and warm welcome

Chapter 2: Listening skills fundamentals

Lecture 1: Active listening skills definition

Lecture 2: Example of active listening and improved comprehension from this course

Lecture 3: Cycle of constructive active listening and communication

Lecture 4: "Actions speak louder than words" – non-verbal communication

Lecture 5: Listening skills exercise

Lecture 6: Listening skills exercise – answer

Chapter 3: Listening to non-verbal communication

Lecture 1: Section introduction – listening to non-verbal communication

Lecture 2: The body language of your eyes

Lecture 3: Listening to the other person's body positioning and posture

Lecture 4: Bring something to take notes with to communicate that this is important for you

Lecture 5: Mirroring the other person's body language, building rapport, and raising energy

Lecture 6: Listening to non-verbal and non-body-language cues

Lecture 7: Listening to cues from decisions or circumbstances

Lecture 8: Listen objectively by getting rid of your own positive and negative biases

Lecture 9: Listening to the amount of time it takes the other person to reply

Lecture 10: Cues to understand the level of engagement of your dialog partner

Lecture 11: If you have aggressive dialog partners, here are ways to make them calm

Chapter 4: Research on listening to non-verbal communication

Lecture 1: Introduction to Dr. Lisa Feldman-Barrett

Lecture 2: Showing how there are not enough words in one language to describe all emotions

Lecture 3: The role of bias in how you interpret non-verbal communication and body language

Lecture 4: Increasing accuracy of how you read non-verbal cues and facial expressions

Lecture 5: Neurodiversity and how it impacts our ability to read non-verbal communication

Lecture 6: Summary of listening to non-verbal communication

Chapter 5: Listening with empathy, sympathy, and compassion

Lecture 1: Empathy, sympathy, and compassion – section introduction

Lecture 2: What is empathy, sympathy, and compassion

Lecture 3: Dalai Lama: Kindheartedness is the mindset for empathy and compassion

Lecture 4: More on the distinction between Cognitive Empathy and Emotional Empathy

Lecture 5: The negative impact of too much empathy

Lecture 6: The work of Dr. Allan Schore and sharing of emotions between two people

Lecture 7: Thoughtfulness, caring, and being attentive to others

Chapter 6: Giving and taking feedback

Lecture 1: What exactly is correct feedback

Lecture 2: Giving employee feedback

Lecture 3: Situation Behavior Impact (S.B.I Model)

Lecture 4: How to take feedback

Lecture 5: If you have to give negative feedback

Chapter 7: Listening to negative feedback

Lecture 1: Common errors when listening to and getting feedback, even if negative

Lecture 2: Online reviews – listening and getting insights despite hurtful comments

Chapter 8: Active listening examples and case studies in the workplace

Lecture 1: Section introduction – examples and impact of not active listening

Lecture 2: Example of not listening or "fake listening" by a company I no longer work with

Lecture 3: Example of a listening mistake at a job when I was younger

Chapter 9: Note taking techniques to boost retention of what you hear or learn

Lecture 1: Section introduction – how to better retain information you listen to

Lecture 2: Memory and retention of what you listen to

Lecture 3: Improving retention of what you learned – retention skills

Lecture 4: Note taking techniques to retain information better

Chapter 10: Emotional Intelligence introduction

Lecture 1: Introduction to how Emotional Intelligence is related to Active Listening

Lecture 2: Five-step formula for controlling your own emotions

Lecture 3: Advanced emotional intelligence – emotions are strategies

Lecture 4: Controlling initial reactions

Lecture 5: Easing into Emotional Intelligence, and understanding emotions

Lecture 6: Introduction to Emotional Intelligence of anger and fear

Chapter 11: Conclusion – thank you for being a great student

Lecture 1: How to get the certificate for taking this active listening course

Lecture 2: Thank you for taking this active listening course! Best of luck in the future!

Instructors

Alex Genadinik
Business, Entrepreneurship, SEO, Marketing, Amazon, YouTube

Rating Distribution

1 stars: 23 votes
2 stars: 49 votes
3 stars: 370 votes
4 stars: 1475 votes
5 stars: 2079 votes

Frequently Asked Questions

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