AI in Customer Service
AI in Customer Service, available at $44.99, has an average rating of 3.88, with 14 lectures, 2 quizzes, based on 4 reviews, and has 15 subscribers.
You will learn about Understand the fundamentals of AI in customer service Implement AI-driven customer support and explore real world solutions Learn why so many chatbots fails and how you can stand out from competitors with unique customer experiences Designing AI-driven customer service strategies Analyzing AI-driven customer service data Learn privacy concerns, bias and ways to ensure AI applications comply with relevant regulations and guidelines This course is ideal for individuals who are Customer Service Professionals (representatives, managers, and executives) who want to understand how AI technologies can enhance their customer support operations, streamline processes, and improve customer satisfaction or IT and Technology Specialists: Technology professionals, including software developers, data scientists, and engineers, can learn about the specific AI tools, algorithms, and frameworks used in customer service applications. or C-Suite Managers and Start-up Founders who want to explore AI-driven customer service solutions to deliver high-quality customer support with limited resources or CX (Customer Experience) Strategists who are focused on customer experience strategy will find value in learning how AI technologies can be integrated into customer service processes to create more personalized and efficient interactions It is particularly useful for Customer Service Professionals (representatives, managers, and executives) who want to understand how AI technologies can enhance their customer support operations, streamline processes, and improve customer satisfaction or IT and Technology Specialists: Technology professionals, including software developers, data scientists, and engineers, can learn about the specific AI tools, algorithms, and frameworks used in customer service applications. or C-Suite Managers and Start-up Founders who want to explore AI-driven customer service solutions to deliver high-quality customer support with limited resources or CX (Customer Experience) Strategists who are focused on customer experience strategy will find value in learning how AI technologies can be integrated into customer service processes to create more personalized and efficient interactions.
Enroll now: AI in Customer Service
Summary
Title: AI in Customer Service
Price: $44.99
Average Rating: 3.88
Number of Lectures: 14
Number of Quizzes: 2
Number of Published Lectures: 14
Number of Published Quizzes: 2
Number of Curriculum Items: 16
Number of Published Curriculum Objects: 16
Original Price: £49.99
Quality Status: approved
Status: Live
What You Will Learn
- Understand the fundamentals of AI in customer service
- Implement AI-driven customer support and explore real world solutions
- Learn why so many chatbots fails and how you can stand out from competitors with unique customer experiences
- Designing AI-driven customer service strategies
- Analyzing AI-driven customer service data
- Learn privacy concerns, bias and ways to ensure AI applications comply with relevant regulations and guidelines
Who Should Attend
- Customer Service Professionals (representatives, managers, and executives) who want to understand how AI technologies can enhance their customer support operations, streamline processes, and improve customer satisfaction
- IT and Technology Specialists: Technology professionals, including software developers, data scientists, and engineers, can learn about the specific AI tools, algorithms, and frameworks used in customer service applications.
- C-Suite Managers and Start-up Founders who want to explore AI-driven customer service solutions to deliver high-quality customer support with limited resources
- CX (Customer Experience) Strategists who are focused on customer experience strategy will find value in learning how AI technologies can be integrated into customer service processes to create more personalized and efficient interactions
Target Audiences
- Customer Service Professionals (representatives, managers, and executives) who want to understand how AI technologies can enhance their customer support operations, streamline processes, and improve customer satisfaction
- IT and Technology Specialists: Technology professionals, including software developers, data scientists, and engineers, can learn about the specific AI tools, algorithms, and frameworks used in customer service applications.
- C-Suite Managers and Start-up Founders who want to explore AI-driven customer service solutions to deliver high-quality customer support with limited resources
- CX (Customer Experience) Strategists who are focused on customer experience strategy will find value in learning how AI technologies can be integrated into customer service processes to create more personalized and efficient interactions
This comprehensive online course provides everything you need to understand AI’s growing role in customer service and leverage it for business success. Taught by Fatima Deeney, a recognised expert in AI technology, this course combines video lectures, case studies, and practical exercises.
Why it’s important you take this course?
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Understanding Emerging Technologies: AI is rapidly transforming how customer service is delivered. Understanding these technologies is crucial for staying relevant in the industry.
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Enhancing Customer Experience: AI can significantly improve customer experience through personalized service, quicker response times, and 24/7 availability. Learning how to implement and manage AI tools can help provide a superior service experience.
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Efficiency and Cost Reduction: AI can automate routine tasks, handle large volumes of customer interactions, and reduce operational costs. Knowledge in this area can help optimize business processes and resource allocation.
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Competitive Advantage: In a market where customer service can be a key differentiator, knowledge of AI implementation can provide a competitive edge, helping businesses to stand out.
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Data-Driven Insights: AI tools can analyze large volumes of customer data to provide insights into customer behavior, preferences, and feedback. Understanding how to leverage this data can inform business strategies and improve services.
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Career Advancement: As AI becomes more prevalent, professionals skilled in AI applications in customer service will be in high demand. This makes such a course beneficial for career growth and opportunities.
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Problem-Solving Skills: Learning about AI in customer service involves developing problem-solving skills to address unique challenges, such as integrating AI with human-driven processes and ensuring ethical use of AI.
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Adapting to Consumer Expectations: With consumers increasingly expecting quick, efficient, and personalized service, a deep understanding of AI can help meet and exceed these expectations.
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Risk Management: Understanding AI includes awareness of its limitations and risks, such as privacy concerns and ethical implications, which is crucial for responsible implementation.
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Innovation and Growth: Knowledge of AI can spur innovation, encouraging the development of new, more effective customer service solutions.
You’ll learn:
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The fundamentals of AI and key technologies like machine learning, NLP, Generative AI
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How chatbots and virtual agents improve CX with 24/7 availability
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Best practices for using AI for functions like automated call routing and predictive analytics
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The future of AI in areas like sentiment analysis and hyperpersonalisation
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How to evaluate and implement the latest AI-powered customer service solutions
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Strategies for optimising human-AI collaboration for improved CX
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Real world solutions applied along with Case Studies
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Learn why so many chatbots fails and how you can stand out from competitors with unique customer experiences
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Designing AI-driven customer service strategies
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Analyzing AI-driven customer service data
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Learn privacy concerns, bias and ways to ensure AI applications comply with relevant regulations and guidelines
Enrol now and get ready to lead your company into the future of AI-enhanced customer experience.
This course focuses on:
AI Customer Service Course, AI Bots for Customer Support, Enhancing Customer Experience with AI, AI Customer Service Solutions, AI in Customer Service Training, Automating Customer Support with AI, AI-Powered Customer Interaction, AI for Customer Satisfaction Improvement, Implementing AI in Customer Service, AI Customer Service Efficiency, AI Skills for Customer Support, Future of Customer Service Jobs, Upskilling in AI Customer Service, AI Adoption in Customer Support, Customer Support AI Training, Career Advancement with AI, AI and Job Security in Customer Service, Embracing AI in Customer Support Roles, AI Customer Service Opportunities, Secure Your Job with AI Skills
Course Curriculum
Chapter 1: Understanding the fundamentals of AI in customer service
Lecture 1: Introduction to AI in Customer Service
Lecture 2: Overview of AI technologies in Customer Service
Lecture 3: Impact & Benefits of implementing AI in customer service support
Lecture 4: Real World Examples of Companies using AI in Customer Service
Lecture 5: Common Mistakes: why AI fails?
Chapter 2: Implementing AI-driven customer support solutions
Lecture 1: Preparing Data for AI Applications in Customer Support
Lecture 2: Building and Training AI Models for Customer Support
Lecture 3: Integrating AI Solutions into Customer Service Systems
Lecture 4: Best Practices for Managing AI-driven Customer Interactions
Chapter 3: Evaluating AI's impact on customer experience
Lecture 1: Collecting and Processing Customer Interaction Data
Lecture 2: Leveraging Data Insights to Improve Customer Service
Chapter 4: Addressing ethical considerations in AI-driven customer service
Lecture 1: Ethical Implications of AI in Customer Service
Lecture 2: Building Trustworthy AI Systems for Customer Support
Chapter 5: Wrap Up
Lecture 1: Congratulations!
Instructors
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Fatima Deeney
Igniting Minds and Inspiring Growth!
Rating Distribution
- 1 stars: 0 votes
- 2 stars: 1 votes
- 3 stars: 1 votes
- 4 stars: 0 votes
- 5 stars: 2 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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