Alignment – Improve Collaboration and Expectation Management
Alignment – Improve Collaboration and Expectation Management, available at Free, with 12 lectures, and has 196 subscribers.
You will learn about What is alignment Alignment process and measurement Aligning your value proposition Managing Expectations This course is ideal for individuals who are Ideal for Junior Managers new to the role Typical roles include Customer Success Managers, Account Managers, Business Analysts, Service Managers, Product Managers, Project Managers, Business Partners and Solution Architects. It is particularly useful for Ideal for Junior Managers new to the role Typical roles include Customer Success Managers, Account Managers, Business Analysts, Service Managers, Product Managers, Project Managers, Business Partners and Solution Architects.
Enroll now: Alignment – Improve Collaboration and Expectation Management
Summary
Title: Alignment – Improve Collaboration and Expectation Management
Price: Free
Number of Lectures: 12
Number of Published Lectures: 12
Number of Curriculum Items: 12
Number of Published Curriculum Objects: 12
Original Price: Free
Quality Status: approved
Status: Live
What You Will Learn
- What is alignment
- Alignment process and measurement
- Aligning your value proposition
- Managing Expectations
Who Should Attend
- Ideal for Junior Managers new to the role Typical roles include Customer Success Managers, Account Managers, Business Analysts, Service Managers, Product Managers, Project Managers, Business Partners and Solution Architects.
Target Audiences
- Ideal for Junior Managers new to the role Typical roles include Customer Success Managers, Account Managers, Business Analysts, Service Managers, Product Managers, Project Managers, Business Partners and Solution Architects.
Have you ever had conversations where people have said, “Yes, but that’s not important”, “I thought you meant” or “You should do it like this?” Gaining alignment on a topic with different people can be a fraught exercise, quite often down to people talking at cross purposes or not being transparent about their priorities. This course provides you with the tools necessary to get to the point and understand what are the real issues so you can negotiate far more effectively and come to an agreement far quicker.
The course includes:
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What is alignment
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Alignment process and measurement
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Aligning your value proposition and closing the “expectations gap”
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Case studies and examples
This course is the fourth in a series that covers our “VITAR” framework for Relationship Management. Relationship Management is a core skill for anyone who needs to interact with people to get the job done. Different approaches, values, ways of communicating, empathy, ego and authenticity are all important considerations, yet in the bustle of our daily lives, we either forget, rely on our innate stock of skills because they have worked in the past or just muddle through. We could get the job done far quicker, but we need to unlock the code of Effective Relationships to do so. Having a solid foundation in Alignment is one of the keys that unlock that code.
To understand where this course fits into the “VITAR” framework for Relationship Management Series, Search for the FREE course in Relationship Management / Overview by Jon Baxter.
Benefits of applying the VITAR Framework for Relationship Management:
Become a Trusted Advisor
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Move away from taking orders to being called for advice
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Recognise the fundamental principles behind trust
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Check in with your influencing behaviours
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Understand AND practice “soft skills” of persuasion and influence
Enable Clearer Communications.
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Manage expectations consistently
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Adjust your style of engagement
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Start with your audience’s challenges in mind
Early and Senior Engagement
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Access Decision Makers earlier in developing ideas based on trust and credibility.
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Inspire confidence to deal with Senior Stakeholders
Gain Role Clarity
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Best practices for enabling relationship management
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Clarify a colleague’s contribution
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Hold people to account
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Chapter 2: Main Course
Lecture 1: Alignment Aspects
Lecture 2: Alignment Process
Lecture 3: Alignment Measurement
Lecture 4: Aligning your Value Proposition
Lecture 5: Alignment Examples
Lecture 6: Alignment Exercise
Lecture 7: Demonstrating Alignment
Lecture 8: Managing Expectations
Lecture 9: Alignment Case Study
Chapter 3: The Big Picture
Lecture 1: The Big Picture
Chapter 4: Bonus Section
Lecture 1: Bonus – Next Steps
Instructors
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Jon Baxter
Coach & Advisor on Strategic Partnerships for Technologists
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Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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