All You Need to Know About ServiceNow Administration
All You Need to Know About ServiceNow Administration, available at $94.99, has an average rating of 4.53, with 77 lectures, 9 quizzes, based on 2125 reviews, and has 8640 subscribers.
You will learn about Get knowledge on configuring processes Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam Comprehend the Admin activities in ServiceNow Understand Basic ITSM Processes Understand the Basic User Interface and Navigation in ServiceNow Create Tables, Fields, Form Layouts, Views Create and Administer Users, Groups and Roles Understand Different Types of Dictionaries/Fields Import Data into ServiceNow Tables Configure Application Menus and Modules Understand Basic Configurations – UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs Build Service Catalogs, Record Producers, Order Guides and Workflows Create Reports and Dashboards Knowledge Management Trigger Email Notifications and Events Migrate Customizations from one instance to Other through Update Sets This course is ideal for individuals who are People who are looking for ServiceNow System Administrator Certification or Anyone who wants to become ServiceNow Administrator or ServiceNow Developer or Those who are starting their career in ServiceNow It is particularly useful for People who are looking for ServiceNow System Administrator Certification or Anyone who wants to become ServiceNow Administrator or ServiceNow Developer or Those who are starting their career in ServiceNow.
Enroll now: All You Need to Know About ServiceNow Administration
Summary
Title: All You Need to Know About ServiceNow Administration
Price: $94.99
Average Rating: 4.53
Number of Lectures: 77
Number of Quizzes: 9
Number of Published Lectures: 76
Number of Published Quizzes: 9
Number of Curriculum Items: 88
Number of Published Curriculum Objects: 87
Original Price: ₹6,500
Quality Status: approved
Status: Live
What You Will Learn
- Get knowledge on configuring processes
- Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
- Comprehend the Admin activities in ServiceNow
- Understand Basic ITSM Processes
- Understand the Basic User Interface and Navigation in ServiceNow
- Create Tables, Fields, Form Layouts, Views
- Create and Administer Users, Groups and Roles
- Understand Different Types of Dictionaries/Fields
- Import Data into ServiceNow Tables
- Configure Application Menus and Modules
- Understand Basic Configurations – UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs
- Build Service Catalogs, Record Producers, Order Guides and Workflows
- Create Reports and Dashboards
- Knowledge Management
- Trigger Email Notifications and Events
- Migrate Customizations from one instance to Other through Update Sets
Who Should Attend
- People who are looking for ServiceNow System Administrator Certification
- Anyone who wants to become ServiceNow Administrator or ServiceNow Developer
- Those who are starting their career in ServiceNow
Target Audiences
- People who are looking for ServiceNow System Administrator Certification
- Anyone who wants to become ServiceNow Administrator or ServiceNow Developer
- Those who are starting their career in ServiceNow
This is a beginner-level training course for ServiceNow. With a duration of more than 11 hours, split into 9 sections, the course covers the topics that are required for ServiceNow admin certification.
For the instructions in this training course, the latest Vancouver Version is used and training will be in the latest Next Experience (UI 16 – Polaris).
All topics starting from table creation to building a workflow are covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs.
After completing this course and having good knowledge of the topics taught in this course, I believe, you will be able to complete the admin certification in ServiceNow with little preparation.
I have started the training from the basics, so, even if you are not aware of all the ITIL concepts, you will be able to understand this course on ServiceNow. But, having knowledge of IT principles would be helpful.
Once you successfully complete this course, you should be able to:
-
Get knowledge on configuring processes from scratch
-
Have Knowledge of the ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
-
Comprehend the Admin activities in ServiceNow
-
Understand Basic ITSM Processes
-
Understand the Basic User Interface and Navigation in ServiceNow
-
Create Tables, Fields, Form Layouts, Views
-
Understand the core working of ServiceNow – Tables and Records
-
Create and Administer Users, Groups and Roles
-
Understand Different Types of Dictionaries/Fields
-
Import Data into ServiceNow Tables
-
Configure Application Menus and Modules
-
Understand Basic Configurations – UI Policies, Client Scripts, UI Actions, Business Rules
-
Create Security rules (ACL) to restrict user access
-
Define Service Level Agreements in ServiceNow
-
Build Service Catalog Items, Record Producers, and Order Guides
-
Build Workflow to automate processes.
-
Create different Reports and add them to Dashboards in ServiceNow
-
Have a clear idea of Knowledge Management
-
Trigger Email Notifications and Events
-
Migrate Customizations from one instance to Another through Update Sets
I always believe in student satisfaction, if you have any questions on ServiceNow, feel free to post your question in the Q&A section, and I will surely respond 🙂
Course Curriculum
Chapter 1: Introduction to ServiceNow
Lecture 1: Introduction
Lecture 2: Walkthrough of Udemy
Lecture 3: What is ServiceNow
Lecture 4: Release Cycle
Lecture 5: Instances
Lecture 6: Useful Links
Lecture 7: Get Your Own Developer Instance (PDI)
Lecture 8: Tables and Records
Chapter 2: Basics of ServiceNow
Lecture 1: Introduction
Lecture 2: Basic Components
Lecture 3: Versions of User Interfaces
Lecture 4: UI 16 vs Next Experience
Lecture 5: Forms
Lecture 6: Personalization Vs Configuration
Lecture 7: Lists
Lecture 8: Searches
Lecture 9: Filters, Breadcrumbs, Condition Builder
Chapter 3: User Administration
Lecture 1: Introduction
Lecture 2: Types of Users
Lecture 3: Users, Groups, and Roles
Lecture 4: Impersonation
Lecture 5: LDAP
Chapter 4: Tables & Columns
Lecture 1: Tables & Columns – Introduction
Lecture 2: Tables in Old way (Excel)
Lecture 3: Tables in ServiceNow
Lecture 4: Types of Columns
Lecture 5: Dictionaries
Lecture 6: Deeper understanding of tables
Lecture 7: Update Sets
Lecture 8: Plugins
Lecture 9: Custom Applications (Scoped)
Lecture 10: Tables and Column Names
Lecture 11: Data Import – Process
Lecture 12: Data Import
Chapter 5: Core Configurations
Lecture 1: Core Configurations – Introduction
Lecture 2: Customizations Vs Configuration Vs Personalization
Lecture 3: Scripting In SerivceNow
Lecture 4: UI Policies
Lecture 5: Client Script
Lecture 6: UI Action
Lecture 7: Business Rules
Lecture 8: Data Policies
Lecture 9: Script Includes
Lecture 10: Which One to Use
Lecture 11: Server & Client Objects
Chapter 6: General Configurations
Lecture 1: General Configurations – Introduction
Lecture 2: Application Menus
Lecture 3: Access Controls (ACL's)
Lecture 4: Events and Notifications
Lecture 5: SLA, OLA, UC
Lecture 6: Workflows
Lecture 7: Flow Designers
Lecture 8: System Properties
Lecture 9: System Diagnostics
Chapter 7: Core ITSM Applications
Lecture 1: Core ITSM Applications – Overview
Lecture 2: Overview of Incident, Problem, Change, CMDB
Lecture 3: Service Catalogs – Basics
Lecture 4: Service Catalogs – Catalog Items and Order Guides
Lecture 5: Service Catalogs – Record Producers
Lecture 6: Knowledge Management
Lecture 7: Reports
Lecture 8: Dashboards
Lecture 9: Sharing and Scheduling Reports
Lecture 10: History of Reporting
Chapter 8: Custom application
Lecture 1: Overview of the section
Lecture 2: What We are Building
Lecture 3: Requirements Analysis
Lecture 4: Create Application and Tables
Lecture 5: Phase 1 – Dictionaries, Layouts, Number Prefix
Lecture 6: Phase 1 – User Management and Access
Lecture 7: Phase 1 – Record Producer and Front End changes
Lecture 8: Phase 2 – UI Actions, Notificaation, Business rule
Lecture 9: Phase 2 – Flow
Lecture 10: Testing and Troubleshooting
Lecture 11: Reporting (Visualizations)
Lecture 12: Thank You
Instructors
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Revanth Sodavaram Muni
ServiceNow Architect
Rating Distribution
- 1 stars: 23 votes
- 2 stars: 55 votes
- 3 stars: 308 votes
- 4 stars: 830 votes
- 5 stars: 909 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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