Avaya Contact Center Select Fundamentals
Avaya Contact Center Select Fundamentals, available at $39.99, has an average rating of 3.33, with 8 lectures, based on 9 reviews, and has 34 subscribers.
You will learn about Learn the basic concepts of Avaya Contact Center Select Learn the basic concepts of Avaya Contact Center Select Understand how to transform your Contact Center to be more productive with Digital transformation Understand the components of ACCS and Universal Routing Understand the components of ACCS and Universal Routing This course is ideal for individuals who are Any IT, Contact Center User It is particularly useful for Any IT, Contact Center User.
Enroll now: Avaya Contact Center Select Fundamentals
Summary
Title: Avaya Contact Center Select Fundamentals
Price: $39.99
Average Rating: 3.33
Number of Lectures: 8
Number of Published Lectures: 8
Number of Curriculum Items: 8
Number of Published Curriculum Objects: 8
Original Price: $22.99
Quality Status: approved
Status: Live
What You Will Learn
- Learn the basic concepts of Avaya Contact Center Select
- Learn the basic concepts of Avaya Contact Center Select
- Understand how to transform your Contact Center to be more productive with Digital transformation
- Understand the components of ACCS and Universal Routing
- Understand the components of ACCS and Universal Routing
Who Should Attend
- Any IT, Contact Center User
Target Audiences
- Any IT, Contact Center User
On this training you will learn some Key features of a contact center include the following:
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Automatic call distributor (ACD) systems, which enable contact center agents to increase the number of calls taken while maintaining a positive customer experience (CX);
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Real-time reports, which enable contact centers to observe and analyze agent performance and customer satisfaction in real time across the various channels used;
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Scripts, which give agents a framework to provide callers with effective support and to generate sales; and
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Interchangeable assignments, which means agents who share contacts and objects can work together while maintaining individual stations.
Contact center vs. call center: What are the differences?
Contact centers and call centers are both centers for customer service. Many people use the two terms interchangeably, although they shouldn’t. The primary difference is that call centers only manage inbound or outbound calls, while a contact center offers omnichannel customer support.
Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia customer experience solution that allows small to midsize enterprises to anticipate, accelerate, and enhance customer interactions.
On this training we will understand the architecture for Avaya Contact Center Select , a context-sensitive, collaborative, voice and multimedia customer experience solution that allows small to midsize enterprises to anticipate, accelerate, and enhance customer interactions.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Chapter 2: Digital Transformation and Omnichannel
Lecture 1: Digital Transformation and Omnichannel
Chapter 3: Understanding Universal Routing for Omnichannel
Lecture 1: Understanding Universal Routing for Omnichannel
Chapter 4: Architecture for Contact Center AACC and ACCS
Lecture 1: Architecture for AACC and ACCS
Chapter 5: Agent Desktop and Supervisor Web Tools
Lecture 1: Agent Desktop and Supervisor Web Tools
Chapter 6: Real time and Historical Reports for Contact Center
Lecture 1: Real time and Historical Reports for Contact Center
Chapter 7: Understanding Contact Center Virtualization
Lecture 1: Understanding Contact Center Virtualization
Chapter 8: Understanding Omnichannel Traffic and Components for Contact Center
Lecture 1: Understanding Omnichannel Traffic and Components for Contact Center
Instructors
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Juan Sebastian Garcia
CHFI – CCNA – ENA – ACE
Rating Distribution
- 1 stars: 2 votes
- 2 stars: 1 votes
- 3 stars: 1 votes
- 4 stars: 3 votes
- 5 stars: 2 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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