Breaking barriers in business – crosscultural communication

Course Curriculum

Chapter 1: The business of culture

Lecture 1: What you will learn

Lecture 2: What is culture

Lecture 3: Culture and personality – steretoypes vs generalisations

Lecture 4: How culture shapes behaviours

Lecture 5: Cultural dimensions

Lecture 6: What is crosscultural competence

Chapter 2: On the way to good communication

Lecture 1: What you will learn

Lecture 2: Direct and indirect communication

Lecture 3: High vs low context communication

Lecture 4: How to become agile in communication

Lecture 5: Politeness principles across cultures

Lecture 6: Politeness principles across cultures – language & tips

Lecture 7: The concept of FACE

Lecture 8: Irek – case study – East vs West

Lecture 9: Feedback across cultures

Lecture 10: Feedbach across cultures – feedback matrix and tips

Lecture 11: Feedback checklist

Chapter 3: Building trust across cultures

Lecture 1: What you will learn

Lecture 2: How do we build trust at work

Lecture 3: How can we bridge the trust gap

Lecture 4: Independent and interdepentent cultures

Lecture 5: Recognizing achievement in I and WE cultures

Lecture 6: Peach and coconut cultures

Chapter 4: Navigating hierarchy

Lecture 1: What you will learn

Lecture 2: Who is the the boss?

Lecture 3: Who is the boss – adapt your management style

Lecture 4: Navigating hierarchy – managing your boss – tips for subordinates

Lecture 5: How much risk is tolerable?

Lecture 6: Risk and certainty oriented cultures – tips

Chapter 5: Managing projects and meetings – when time perspectives collide

Lecture 1: What you will learn

Lecture 2: When time perspectives collide – linear versus flexible

Lecture 3: When time perspectives collide – long versus short terms orientation

Lecture 4: Managing different approaches to time – tips

Lecture 5: Case study – a project go wrong

Lecture 6: Managing meetings

Lecture 7: Managing projects across cultures

Chapter 6: Working across cultures – effective and inclusive teams

Lecture 1: What you will learn

Lecture 2: Creating inclusivity – inclusive actions and language

Lecture 3: Inclusive actions – PDF summary

Lecture 4: Managing conflicts – text lesson

Lecture 5: A quick guide to team contracts

Lecture 6: Remedy for ignorance – are you crossculturally competent?

Lecture 7: Tools for assessing crosscultural competence

Lecture 8: How to develop your crosscultural competence