BRILLIANT CUSTOMER SERVICE – How to make the MAGIC Happen!

BRILLIANT CUSTOMER SERVICE – How to make the MAGIC Happen!, available at $49.99, has an average rating of 5, with 7 lectures, based on 7 reviews, and has 20 subscribers.

You will learn about This very popular course has NINE main learning objectives. They are carefully defined and then rigorously monitored through demanding assignments and exercises 1. We set DEMANDING GOALS to EXCEED YOUR CUSTOMERS' EXPECTATIONS. First we create, and then learn to display an approach that always offers something extra! 2. We COMPARE YOUR SERVICE LEVELS against our competition. Then we define challenging new goals that 'BENCHMARKING and 'POSITION MAPPING' suggest we implement 3. Does your FACE-TO-FACE, TELEPHONE and EMAIL PRACTICE encourage your customers? Implement our carefully designed protocols to display your professionalism 4. Do you have ANGRY CUSTOMERS? Handle their issues more confidently. Use these simple techniques to understand your options. Then offer a better solution 5. Handle COMPLAINTS with confidence. Try our SIX-STEP resolution process – it works! Don't LOSE your customer, GAIN an ambassador for your professionalism! 6. Feedback is 'the breakfast of champions'. Seek it from everywhere. Find out what your customers really want. Maybe re-think the way you are doing things? 7. One company allows all its front-line people to take ANY necessary customer decisions immediately – its senior management trusts its people to get it right! 8. Email is the main form of customer interaction. Our clear and consistent style guidelines will immediately boost the credibility of your organisation 9. Develop your own CRM (customer relationship management) system. Allow us to recommend many 'off-the-shelf' systems you could use – and some of them are free! Our QUIZ are questions designed to reinforce your learning. Some simple Yes/No, some complex discussion provokers – let's make sure you retain what you learn Carefully developed assignments will help you define new customer service objectives. Enhance your own customer service approach with exciting new ideas This course is ideal for individuals who are If you are just beginning your career, or you have many years of customer service experience, this course defines and emphasizes the vital skills that will enable us to survive the challenges of the future. We offer dozens of tips, ideas and strategies to assist those of you starting out on this exciting journey, but the course also offers more experienced people the opportunity for some intensive reflective practice. Our aim is simple: transform customer service indifference into customer service passion! Why? Because internet sales and anonymous online reviews challenge the survival of all our organizations. Clever 'Differentiation' may be the answer. It's a cost-free way of drawing customers to us. The content of this great webinar provides the means and the methods to improve the quality of our interactions; positively influencing our customers' perception of what we do and how we do it. It will help make them choose us in the first place and then subsequently, through our professionalism, encourage them to return to us rather than go elsewhere! It is particularly useful for If you are just beginning your career, or you have many years of customer service experience, this course defines and emphasizes the vital skills that will enable us to survive the challenges of the future. We offer dozens of tips, ideas and strategies to assist those of you starting out on this exciting journey, but the course also offers more experienced people the opportunity for some intensive reflective practice. Our aim is simple: transform customer service indifference into customer service passion! Why? Because internet sales and anonymous online reviews challenge the survival of all our organizations. Clever 'Differentiation' may be the answer. It's a cost-free way of drawing customers to us. The content of this great webinar provides the means and the methods to improve the quality of our interactions; positively influencing our customers' perception of what we do and how we do it. It will help make them choose us in the first place and then subsequently, through our professionalism, encourage them to return to us rather than go elsewhere!.

Enroll now: BRILLIANT CUSTOMER SERVICE – How to make the MAGIC Happen!

Summary

Title: BRILLIANT CUSTOMER SERVICE – How to make the MAGIC Happen!

Price: $49.99

Average Rating: 5

Number of Lectures: 7

Number of Published Lectures: 7

Number of Curriculum Items: 7

Number of Published Curriculum Objects: 7

Original Price: £39.99

Quality Status: approved

Status: Live

What You Will Learn

This very popular course has NINE main learning objectives. They are carefully defined and then rigorously monitored through demanding assignments and exercises
1. We set DEMANDING GOALS to EXCEED YOUR CUSTOMERS' EXPECTATIONS. First we create, and then learn to display an approach that always offers something extra!
2. We COMPARE YOUR SERVICE LEVELS against our competition. Then we define challenging new goals that 'BENCHMARKING and 'POSITION MAPPING' suggest we implement
3. Does your FACE-TO-FACE, TELEPHONE and EMAIL PRACTICE encourage your customers? Implement our carefully designed protocols to display your professionalism
4. Do you have ANGRY CUSTOMERS? Handle their issues more confidently. Use these simple techniques to understand your options. Then offer a better solution
5. Handle COMPLAINTS with confidence. Try our SIX-STEP resolution process – it works! Don't LOSE your customer, GAIN an ambassador for your professionalism!
6. Feedback is 'the breakfast of champions'. Seek it from everywhere. Find out what your customers really want. Maybe re-think the way you are doing things?
7. One company allows all its front-line people to take ANY necessary customer decisions immediately – its senior management trusts its people to get it right!
8. Email is the main form of customer interaction. Our clear and consistent style guidelines will immediately boost the credibility of your organisation
9. Develop your own CRM (customer relationship management) system. Allow us to recommend many 'off-the-shelf' systems you could use – and some of them are free!
Our QUIZ are questions designed to reinforce your learning. Some simple Yes/No, some complex discussion provokers – let's make sure you retain what you learn
Carefully developed assignments will help you define new customer service objectives. Enhance your own customer service approach with exciting new ideas

Who Should Attend

If you are just beginning your career, or you have many years of customer service experience, this course defines and emphasizes the vital skills that will enable us to survive the challenges of the future. We offer dozens of tips, ideas and strategies to assist those of you starting out on this exciting journey, but the course also offers more experienced people the opportunity for some intensive reflective practice. Our aim is simple: transform customer service indifference into customer service passion! Why? Because internet sales and anonymous online reviews challenge the survival of all our organizations. Clever 'Differentiation' may be the answer. It's a cost-free way of drawing customers to us. The content of this great webinar provides the means and the methods to improve the quality of our interactions; positively influencing our customers' perception of what we do and how we do it. It will help make them choose us in the first place and then subsequently, through our professionalism, encourage them to return to us rather than go elsewhere!

Target Audiences

If you are just beginning your career, or you have many years of customer service experience, this course defines and emphasizes the vital skills that will enable us to survive the challenges of the future. We offer dozens of tips, ideas and strategies to assist those of you starting out on this exciting journey, but the course also offers more experienced people the opportunity for some intensive reflective practice. Our aim is simple: transform customer service indifference into customer service passion! Why? Because internet sales and anonymous online reviews challenge the survival of all our organizations. Clever 'Differentiation' may be the answer. It's a cost-free way of drawing customers to us. The content of this great webinar provides the means and the methods to improve the quality of our interactions; positively influencing our customers' perception of what we do and how we do it. It will help make them choose us in the first place and then subsequently, through our professionalism, encourage them to return to us rather than go elsewhere!

Look no further – this is the best there is! Brilliantly successful on other platforms, where evaluations consistently average 9.0 on a 10-point scale! This course is perfect for individual study, and it’s even more valuable when you roll it out to your teams.

Our target? To give ALL your customer interactions a COMPLETE TRANSFORMATION!

Twenty-five years of managerial experience – forged into powerful tools for you to use today! This course has been taught LIVE in over twenty countries and to thousands of delegates.

This program, Brilliant Customer Service will become an expression of your talent.Fully engaged front-line people increase sales, increase customer retention, and reduce complaints. What’s not to like? Oh – and they enjoy coming to work too!

Your Credibility defines your professionalism. When you are seen as credible, your colleagues and your customers will believe in you, but without professional credibility, nobody can believe in you. Work with me to implement the vital skills that will enhance your professionalism. I’ll offer you well-researched strategies, tactics and tips – all based on real-world experience. I’ll introduce you to powerful, assertive ways of dealing with people– techniques that will make your colleagues notice you. They’ll see you taking better decisions and making more informed choices. This webinar will also boost your self-confidence and well-being as you notice those around you, your managers, but most importantly, your customers, learning to trust in your credibility – and you’ll enjoy the experience too! And please remember this: credibilityis the single most important qualitythat your managers – and your customers – need to see (ref: The Leadership Challenge – Kouzes and Posner).

This course is focused on enabling you to acquire, develop and implement professional customer service skills. Our confident front-line strategies also work for your senior management too! We analyze your organization’s approach to customer service. We then offer strategies and tactics to reset your customer relationships, preparing you for the new demands of the future.

Brilliant Customer Service will bring you a huge competitive advantage – that’s why we must get it right, this time and every time!

Although I’m new to Udemy, in over 20 years of working as a presenter and facilitator, I’ve personally delivered well over TWO THOUSAND LIVE seminars, facilitations, conferences and training courses in over 20 countries. I’ve also taught in university at postgraduate level. Please check out my real-world business experience when you scroll down to my profile.

Of course, ‘if it ain’t broke, don’t fix it’may well apply to you – yours may be a perfect setup. However, for many of us, that belief might well be a refusal to face reality, and when we do notice that the world is passing us by, we realize we must improvethe quality of our customer service simply in order to survive. It’s then that the value of exploring some exciting alternative strategies and tacticsbecomes apparent.

Using ideas gained from this course, you can immediately differentiate yourselves from your competition by resetting your customer relationships. You will be working on your transactional behavior,raising your standards to meet the new demands of the future. And you will be doing this at little or no cost! Then, with your focus on the quality of service that your customers receive, you create a ‘virtuous circle’, becoming their first choice for repeat business!

We know that Brilliant Customer Service will bring you a huge competitive advantage, so we must get it right – this time and every time!

Set new goals to exceed your customers’ expectations – and make that your new customer-focused behavior becomesa reflection of your high standards
See how the ‘Total Product Concept’ (TPC) will help to strategize your goal setting – see what your customers are really looking for –and rework your customer approach to provide it
See how one company empowers all its front-line people to take ANY necessary decisions immediately! Could you implement this as a customer service strategy?
Look at what’s really happening in your market sector – become familiar with ‘Benchmarking’ and ‘Position Mapping’ so you can accurately compare your performance against the competition
Does your Face-to-Face, Telephone and Email practice encourage or discourage your customers? We can and must do better. Improve your ‘meet and greet’, your listening skills and your understanding of Toneand Body Language
‘It’s in the Email Detail’: improve your customers’ perception of you by introducing email protocols that enhance your credibility and present a consistent corporate image
Dealing with angry behaviorsis often a serious challenge. Learn how to handle these behaviors professionally using simple psychological techniques that anyone can learn
Do you receive many Customer complaints? Introduce our six-step complaints resolution technique to your organization – yes SIX steps– and then roll it out as your policy to everyone!
They say that feedback is the ‘Breakfast of Champions’. Use it – ask for feedback and respond positively to it
Develop your own CRM (customer relationship management) system. Make it possible for your front-line personnel to monitor each of their customer relationships. To assist you, we recommend some ‘off-the-shelf’ systems – and some of them are free!
A variety of Quiz questions keeps you on track and reinforces the main concepts of the course.

Each of our carefully designed assignments will assist you in defining and then developing your own customer service objectives

Course Curriculum

Chapter 1: The Main Idea – 'We are what we repeatedly do'

Lecture 1: Let's assess our current Customer Service standards

Chapter 2: Module 2: Using Proven Models of Best Practice

Lecture 1: Module 2:

Chapter 3: Module 3: Working towards the vital Culture Shift

Lecture 1: Module 3: Working towards the vital Culture Shift

Chapter 4: Module 4: Face to Face with our Customers

Lecture 1: Module 4: Face to Face with our Customers

Chapter 5: When nobody can see us, our Telephone and our Email performance truly matters

Lecture 1: Module 5

Chapter 6: Module 6: Dealing with Difficult or Angry Customers

Lecture 1: Module 6:

Chapter 7: Module 7: A perfect CRM (customer relationship management) system for your needs

Lecture 1: Module 7:

Instructors

Tony Hunt MA
Soft Skills Set to Work! – 2,000+ LIVE seminars presented

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4 stars: 0 votes
5 stars: 7 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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