HOT
blank

Business Communication Skills: Handling Clients & Customers

Business

Rating4.5
Enroll Now

Business Communication Skills: Handling Clients & Customers, available at $69.99, has an average rating of 4.52, with 112 lectures, 14 quizzes, based on 8619 reviews, and has 22858 subscribers.

You will learn about Provide excellent customer service to ensure customer satisfaction, loyalty, and repeat business. Exceed customer expectations by creating memorable customer service experiences. Build rapport with customers to create a relationship of trust. Manage challenging customers through difficult situations. Use active listening techniques to understand customer needs. Manage customer expectations by setting realistic expectations. Improve your soft skills and advance your career . And more! This course is ideal for individuals who are Customer-facing professionals and teams or Call center agents or Retail employees or IT and Help desk staff or Freelancers and business owners who interact with customers or And anyone who wants to improve their communication skills! It is particularly useful for Customer-facing professionals and teams or Call center agents or Retail employees or IT and Help desk staff or Freelancers and business owners who interact with customers or And anyone who wants to improve their communication skills!.

Enroll now: Business Communication Skills: Handling Clients & Customers

Summary

Title: Business Communication Skills: Handling Clients & Customers

Price: $69.99

Average Rating: 4.52

Number of Lectures: 112

Number of Quizzes: 14

Number of Published Lectures: 111

Number of Published Quizzes: 14

Number of Curriculum Items: 126

Number of Published Curriculum Objects: 125

Original Price: $199.99

Quality Status: approved

Status: Live

What You Will Learn

  • Provide excellent customer service to ensure customer satisfaction, loyalty, and repeat business.
  • Exceed customer expectations by creating memorable customer service experiences.
  • Build rapport with customers to create a relationship of trust.
  • Manage challenging customers through difficult situations.
  • Use active listening techniques to understand customer needs.
  • Manage customer expectations by setting realistic expectations.
  • Improve your soft skills and advance your career .
  • And more!

Who Should Attend

  • Customer-facing professionals and teams
  • Call center agents
  • Retail employees
  • IT and Help desk staff
  • Freelancers and business owners who interact with customers
  • And anyone who wants to improve their communication skills!

Target Audiences

  • Customer-facing professionals and teams
  • Call center agents
  • Retail employees
  • IT and Help desk staff
  • Freelancers and business owners who interact with customers
  • And anyone who wants to improve their communication skills!

Whether you are looking to transition to a new career, refresh your skills, or advance in your current role, this comprehensive business communication course can help you improve your soft skills and reach your professional goals!

In this training, you’ll learn how to communicate with your clients and customers to ensure they’re getting the best possible experience!

Learn New Soft Skills to Grow Your Career

Communication with customers and clients is a critical skill in any industry, and those who master it can open doors to new opportunities. Professionals who are customer-focused and able to provide excellent service are in high demand and often rewarded with better job prospects, higher pay, and increased responsibility.

Invest in Your Personal Development

In addition to being important for career growth, in-demand business communication skills are great for personal development. Learning how to manage customer interactions effectively can help you build confidence, improve your communication skills, and boost self-esteem.

Whether you want to take your career to the next level or simply want to learn new skills, our course is a great place to start!

Looking for team training?

This course can save you time and money on team training and onboarding. Get your whole team up to speed quickly and efficiently with this comprehensive training to ensure your business delivers top-notch customer service!

In This Course, You’ll Learn How To:

  • Provide excellent customer service to ensure customer satisfaction, loyalty, and repeat business.

  • Exceed customer expectations by creating a memorable customer service experience.

  • Build rapport with customers to create a relationship of trust.

  • Manage challenging customers through difficult situations.

  • Use active listening techniques to understand customer needs.

  • Manage customer expectations by setting realistic expectations.

  • And more!

When you sign up, you’ll get instant access to:

  • Engaging video lectures

  • Downloadable guides, scripts & templates

  • Downloadable course notes you can use to review the course material

  • Quizzes to check your understanding

  • Udemy’s Certificate of Achievement to boost your credentials

Get Instant Access to Start Learning

As soon as you enroll in the course you’ll have instant access to your lectures, course notes, downloadable templates, and supplementary readings.

Plus, you can take the quizzes and track your progress to ensure that you’re on the right track. And when you’re done, you’ll earn a certificate of completion from Udemy to celebrate your achievements.

Enroll now and let’s get started!

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: Customer Service Matters

Lecture 1: Objectives

Lecture 2: Why Customer Service Matters

Lecture 3: Understanding the Value of Customer Feedback

Lecture 4: Customer Service and Brand Reputation

Lecture 5: How Customer Service Affects Customer Retention

Lecture 6: Short-Term Impact of Customer Service

Lecture 7: Long-Term Impact of Customer Service

Lecture 8: Understanding Customer Lifetime Value

Lecture 9: The Cost of Providing Poor Service

Chapter 3: Managing Customer Expectations

Lecture 1: Objectives

Lecture 2: The Importance of Exceeding Customer Expectations

Lecture 3: Differentiating Yourself From Competitors

Lecture 4: Transforming Customers Into Loyal Fans

Lecture 5: Increasing Your Professional Value

Lecture 6: Developing a Positive Career Outlook

Lecture 7: What Makes Outstanding Customer Service

Lecture 8: Why Speed and Promptness Matter

Lecture 9: Personalizing for a Better Customer Experience

Lecture 10: Surprise and Quality in Customer Service

Lecture 11: 50 Creative Ways to Wow Your Customers

Lecture 12: Companies That Go Above and Beyond

Lecture 13: Empathy, Clarity, and Attentiveness in Customer Service

Lecture 14: Time Management, Adaptability, and Self-Control

Lecture 15: Persuasiveness and Product Knowledge

Chapter 4: The Power of Word-of-Mouth Marketing

Lecture 1: Objectives

Lecture 2: Understanding Customer Lifetime Value

Lecture 3: Higher Value Purchases

Lecture 4: Lower Customer Acquisition Costs

Lecture 5: Memorable Stories Are Told the Most

Lecture 6: The Power of Word-of-Mouth Marketing

Lecture 7: Social Media and Online Reviews

Lecture 8: Download: Response Templates for Online Reviews

Lecture 9: How Technology Impacts Our Communication

Lecture 10: Ease of Access

Lecture 11: Fast Response Time

Lecture 12: Reach and Penetration

Lecture 13: Stories That Went Viral

Lecture 14: A Story of Compassion

Lecture 15: A Song Goes Viral

Lecture 16: A Toy Giraffe Becomes Famous

Lecture 17: Company Policies vs. Common Sense

Chapter 5: How To Build Trust And Rapport Fast

Lecture 1: Objectives

Lecture 2: What Qualities Customers Expect

Lecture 3: Creating an Omni-Channel Experience

Lecture 4: Why Speed Matters

Lecture 5: Personalizing Your Interactions

Lecture 6: Download: 30+ Customer Service Emails Templates

Lecture 7: First Impressions Count

Lecture 8: Understanding Customer Needs

Lecture 9: Controlling Non-Verbal Cues

Lecture 10: Building Customer Trust

Lecture 11: Creating a Professional Image

Lecture 12: Using the Power of Your Voice

Lecture 13: Becoming Aware of Your Facial Expressions

Lecture 14: Using Your Body Language to Build Rapport

Chapter 6: Managing Challenging Customers

Lecture 1: Objectives

Lecture 2: What is Intentional Small Talk?

Lecture 3: Mastering the Art of Small Talk

Lecture 4: Personalizing Your Approach

Lecture 5: Understanding Emotions Behind Words

Lecture 6: Using Upbeat Language in Your Interactions

Lecture 7: Download: 60+ Positive and Negative Expressions

Lecture 8: Validating Customer Emotions

Lecture 9: Showing Gratitude to Build Relationships

Lecture 10: Professional Way to Give Suggestions

Lecture 11: Becoming Aware of Distractions in Conversations

Lecture 12: Mirroring and Non-Verbal Behavior

Lecture 13: Applying Mirroring Technique

Lecture 14: Matching Customer's Body Language

Lecture 15: Allowing Conversation to Flow

Lecture 16: Download: 30+ Customer Service Phone Scripts

Lecture 17: Avoiding Multitasking

Lecture 18: Spotting Distracting Habits

Lecture 19: Omitting Filler Words

Lecture 20: Providing Clear and Concise Explanations

Chapter 7: Powerful Ways To Improve Customer Service With Active Listening

Lecture 1: Objectives

Lecture 2: Key Elements of Active Listening

Lecture 3: Practicing Active Listening Skills

Lecture 4: Avoiding Judgements in Communication

Lecture 5: Using Mirroring Technique

Lecture 6: Asking Probing Questions

Lecture 7: Coming up with Effective Questions to Ask

Instructors

Rating Distribution

  • 1 stars: 54 votes
  • 2 stars: 119 votes
  • 3 stars: 884 votes
  • 4 stars: 3142 votes
  • 5 stars: 4456 votes

Frequently Asked Questions


How long do I have access to the course materials?


You can view and review the lecture materials indefinitely, like an on-demand channel.


Can I take my courses with me wherever I go?


Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

You may also like

Top 10 Relationship Building Courses to Learn in November 2024

Top 10 Storytelling Courses to Learn in November 2024

Top 10 Resilience Training Courses to Learn in November 2024