Business development and sales processes – a bird's eye view

Business development and sales processes – a bird's eye view, available at $34.99, has an average rating of 4.54, with 150 lectures, 11 quizzes, based on 268 reviews, and has 31341 subscribers.

You will learn about Understanding the role of sales in business Different sales techniques, including consultative selling and solution selling Identifying pain points and challenges that customers face Effective trategies for overcoming objections and closing deals The importance of customer satisfaction and retention in sales The impact of technology on sales and sales processes This course is ideal for individuals who are This is a course for beginners as well as experienced salespeople who want to up their game and feel more confident in their profession. It is particularly useful for This is a course for beginners as well as experienced salespeople who want to up their game and feel more confident in their profession.

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Summary

Title: Business development and sales processes – a bird's eye view

Price: $34.99

Average Rating: 4.54

Number of Lectures: 150

Number of Quizzes: 11

Number of Published Lectures: 150

Number of Published Quizzes: 11

Number of Curriculum Items: 161

Number of Published Curriculum Objects: 161

Number of Practice Tests: 1

Number of Published Practice Tests: 1

Original Price: €59.99

Quality Status: approved

Status: Live

What You Will Learn

Understanding the role of sales in business
Different sales techniques, including consultative selling and solution selling
Identifying pain points and challenges that customers face
Effective trategies for overcoming objections and closing deals
The importance of customer satisfaction and retention in sales
The impact of technology on sales and sales processes

Who Should Attend

This is a course for beginners as well as experienced salespeople who want to up their game and feel more confident in their profession.

Target Audiences

This is a course for beginners as well as experienced salespeople who want to up their game and feel more confident in their profession.

Welcome to our comprehensive Udemy course on sales! Whether you’re a seasoned sales professional looking to brush up on your skills or a newcomer to the field, this course has something to offer you. Throughout the ten modules of this course, we’ll cover all aspects of sales, from the basics of understanding the role of sales in business to the latest trends and technologies impacting the industry.

ATTENTION: this course will be updated month after month. More content will be added along the way.
–> Next price update: September 2024, so make sure you buy the course now.

In Module 1, we’ll start by laying the foundation for our understanding of sales. We’ll explore the key skills and qualities needed for success in sales, as well as the different types of sales and sales models that are used in various industries.

From there, we’ll dive into the nitty-gritty of prospecting and lead generation in Module 2. You’ll learn how to identify and qualify potential customers, as well as strategies for generating leads through cold calling and email outreach. We’ll also cover how to manage your sales leads effectively using a sales funnel.

In Module 3, we’ll explore the importance of building rapport and establishing trust with your customers. You’ll learn proven techniques for building relationships with prospects and customers, as well as how to establish trust and credibility with your clients.

Moving on to Module 4, we’ll cover the critical topic of understanding customer needs. You’ll learn techniques for identifying pain points and challenges that your customers face and how to use that information to tailor your sales approach to meet their specific needs and preferences.

In Module 5, we’ll delve into different sales techniques, including consultative selling and solution selling. We’ll also cover strategies for overcoming objections and closing deals and explore negotiation techniques and tactics.

Module 6 focuses on sales management and team leadership. You’ll learn how to manage a sales team effectively and set sales goals that are both achievable and motivating. We’ll also cover coaching and training sales reps for success, as well as metrics and KPIs for measuring sales performance.

In Module 7, we’ll explore strategies for building and maintaining strong customer relationships. You’ll learn about the tools and technologies used in customer relationship management, as well as the importance of customer satisfaction and retention in sales.

Module 8addresses the ethical considerations and responsibilities of sales professionals. We’ll cover best practices for maintaining professionalism in sales, as well as how to avoid common ethical and legal pitfalls.

Moving into the digital age, Module 9 covers the impact of technology on sales and sales processes. We’ll explore leveraging digital channels for lead generation and sales, as well as the future of sales in an increasingly digital world.

Finally, in Module 10, we’ll recap the key takeaways from the course and provide actionable steps for improving your sales skills and performance. We’ll also share resources and further reading for continued learning and development in sales.

By the end of this course, you’ll have a comprehensive understanding of the sales process, along with the skills and tools you need to excel in the field. Let’s get started!

Course Curriculum

Chapter 1: Some basics to start with

Lecture 1: The one million dollar goal

Lecture 2: Closing a million dollar sale

Lecture 3: Buyer personas

Lecture 4: Beyond buyer personas

Lecture 5: What type of leader are you?

Lecture 6: Providing value!

Lecture 7: The strategic roadmap

Lecture 8: Responding immediately to inbound leads

Lecture 9: Building confidence through quiet dedication

Lecture 10: A little bit about me

Lecture 11: Particular characteristics

Lecture 12: Crafting a vision

Lecture 13: The BANT framework

Lecture 14: Terminology

Lecture 15: A proposition for 2024…

Lecture 16: Why follow a business development course?

Lecture 17: Hunters vs farmers

Lecture 18: The traits of the hunter

Lecture 19: The traits of the farmer

Lecture 20: The elevator pitch

Lecture 21: Business models and transactions

Lecture 22: The definition of SMART goals

Lecture 23: Ultimate negotiation. No fear. No discounts.

Lecture 24: Identifying your ideal customer

Lecture 25: Exploring various prospecting methods and channels

Lecture 26: Utilizing technology and tools for efficient prospecting

Lecture 27: What makes a good manager?

Lecture 28: 50 management terms

Lecture 29: Marketing qualified and sales qualified

Lecture 30: Using marketing qualified and sales qualified leads

Lecture 31: The business model canvas

Lecture 32: The GOSPA framework

Chapter 2: Introduction to sales

Lecture 1: Your success in selling yourself

Lecture 2: Find joy in work

Lecture 3: The importance of sales in business

Lecture 4: Understanding the role of sales in business

Lecture 5: Understanding the role of sales in business – extra

Lecture 6: The key skills and qualities needed for success in sales

Lecture 7: The different types of sales and sales models

Lecture 8: The DIQ framework

Chapter 3: Customer care

Lecture 1: Turning frustration into loyalty

Lecture 2: Staying calm under fire

Lecture 3: Active listening for angry customers

Lecture 4: De-escalating frustration with personalization

Lecture 5: Positive language in customer care

Lecture 6: Restating what the customer told you

Lecture 7: Building trust after a bad experience

Lecture 8: Setting the next steps after a fiasco

Chapter 4: Prospecting and Lead Generation

Lecture 1: Ensuring your buyers remember what truly matters

Lecture 2: Leveraging industry knowledge

Lecture 3: How to avoid commoditized sales conversations

Lecture 4: How to guide sales conversations and lead your prospects to the right solution

Lecture 5: Handling objections

Lecture 6: Prospecting by Apple

Lecture 7: Prospecting by Facebook

Lecture 8: Prospecting by McDonald's

Lecture 9: Prospecting by Zara

Lecture 10: Identifying and qualifying potential customers

Lecture 11: Setting goals and expectations for succesful prospecting

Lecture 12: Conducting market research and segmentation

Lecture 13: Strategies for lead generation, including cold calling and email outreach

Lecture 14: Developing a sales funnel and managing sales leads

Lecture 15: Creating buyer personas to refine your prospecting

Lecture 16: Effective techniques for cold calling success

Lecture 17: Writing compelling emails that get responses

Lecture 18: Handling objections and dealing with rejection

Lecture 19: Building a professional network for referrals and warm leads

Lecture 20: 5 ways to create a business network that converts into clients

Lecture 21: Strategies for successful network events and conferences

Lecture 22: Nurturing and maintaining relationships with your prospects

Lecture 23: Incorporating content marketing that attracts and engages prospects

Lecture 24: Creating valuable content that attracts and engages prospects

Lecture 25: Using content to establish thought leadership and credibility

Lecture 26: Implementing effective lead scoring techniques

Lecture 27: Suspect vs prospect

Lecture 28: Hard sales vs soft sales

Lecture 29: 5 ways of prospecting

Chapter 5: Building rapport and establishing trust

Lecture 1: The importance of building relationships in sales

Lecture 2: Developing compelling messaging and value propositions

Lecture 3: Techniques for building rapport with prospects and customers

Lecture 4: How to establish trust and credibility with customers

Lecture 5: 3 ways of building rapport

Chapter 6: Understanding customer needs

Lecture 1: Techniques for understanding customer needs and preferences

Lecture 2: Identifying pain points and challenges that customers face

Lecture 3: Using customer insights to tailor your sales approach

Lecture 4: Connecting with buyers

Lecture 5: Identifying the needs

Lecture 6: The power of your product or service

Lecture 7: The power of contrast

Instructors

Matthieu Bout
Experienced business developer

Rating Distribution

1 stars: 5 votes
2 stars: 7 votes
3 stars: 19 votes
4 stars: 89 votes
5 stars: 148 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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