Business Process Outsourcing

Course Curriculum

Chapter 1: Move Towards Globalization

Lecture 1: Introduction and Objectives

Lecture 2: Introduction to Globalization

Lecture 3: Definitions of Globalization

Lecture 4: History of Globalization

Lecture 5: Measuring Globalization

Lecture 6: Effects of Globalization

Lecture 7: Jobs Produced in Globalization

Lecture 8: Critics About Globalization

Chapter 2: Introduction to Outsourcing

Lecture 1: Introduction and Objectives

Lecture 2: Introduction to Outsourcing

Lecture 3: Reasons to Outsource

Lecture 4: Management and the Corporation

Lecture 5: Qualifications of Outsourcers

Lecture 6: Labor and Government

Lecture 7: Definition of Legal Process Outsourcing

Lecture 8: Advantages and Criticisms of Legal Process Outsourcing

Lecture 9: Industry and Recession

Lecture 10: Issues of Confidentiality and Privileges

Lecture 11: “The Global Lawyers”

Lecture 12: Software Testing Outsourcing

Lecture 13: Nearshoring

Lecture 14: Homesourcing

Lecture 15: Desktop Outsourcing

Chapter 3: Offshoring

Lecture 1: Introduction and Objectives

Lecture 2: Definition of Offshoring

Lecture 3: Offshoring Terminology

Lecture 4: Production, IT services and Innovation Offshoring

Lecture 5: Focus and Strategy of Offshoring

Lecture 6: Intellectual Property

Lecture 7: Debate About Offshoring

Lecture 8: Concerns About Offshoring

Lecture 9: Effects and History of Offshoring

Lecture 10: Offshore Outsourcing

Lecture 11: Information Technology Outsourcing (ITO)

Lecture 12: Offshore Software Reasearch and Development

Lecture 13: Knowledge Process Outsourcing (KPO)

Lecture 14: Business Process Outsourcing (BPO)

Lecture 15: Offshoring Research Network

Chapter 4: Introduction to Business Process Outsourcing

Lecture 1: Introduction and Objectives

Lecture 2: Introduction to Business Process Outsourcing

Lecture 3: Industry Size of Business Process Outsourcing

Lecture 4: Benefits of Business Process Outsourcing

Lecture 5: Limitation and Threats of Business Process Outsourcing

Lecture 6: Website Management Outsourcing

Lecture 7: Recruitment Process Outsourcing

Lecture 8: History of Recruitment Process Outsourcing

Lecture 9: Benefits of Recruitment Process Outsourcing

Lecture 10: Risks in Recruitment Process Outsourcing

Lecture 11: Banking Business Process Outsourcing

Lecture 12: Captive Service

Chapter 5: A Focus on India and the Philippines

Lecture 1: Introduction and Objectives

Lecture 2: BPO in India

Lecture 3: History of the BPO Industry in India

Lecture 4: Third party BPO’s in India

Lecture 5: Entry of IT Majors in India

Lecture 6: Emergence of Rural BPO’s in India

Lecture 7: Future of Outsourcing Services in India

Lecture 8: Size and Leading BPO-IT Cities in India

Lecture 9: BPO in the Philippines

Lecture 10: Call Center Industry in the Philippines

Lecture 11: Information Security and Countermeasures

Lecture 12: Coworking

Chapter 6: Business Process

Lecture 1: Introduction and Objectives

Lecture 2: Business Process

Lecture 3: History and Other Definitions of Business Process

Lecture 4: Four Improvement Areas

Lecture 5: Business Process Definition Metamodel

Lecture 6: Business Process Mapping

Lecture 7: Construction Maps

Lecture 8: Communication Enables Business Process

Lecture 9: Process Mining

Lecture 10: Total Security Management

Lecture 11: Transformational Outsourcing

Chapter 7: Business Process Management

Lecture 1: Introduction and Objectives

Lecture 2: Definition of Business Process Management

Lecture 3: Overview of Business Process Management

Lecture 4: Business Process Management Lifecycle

Lecture 5: Business Process Management Technology

Lecture 6: Value Process Management

Lecture 7: RACI Framework

Lecture 8: Human Interaction Management

Lecture 9: Dynamic Process Management

Lecture 10: Pegasystems Inc.

Lecture 11: Bonita Open Solution

Lecture 12: PNMsoft

Chapter 8: Course Resources

Lecture 1: Business Process Outsourcing Glossary of Terms

Chapter 9: Business Process Outsourcing Certification

Lecture 1: Final Exam

Lecture 2: Conclusion – Final Lecture