Call Center Training

Call Center Training, available at $39.99, has an average rating of 3.8, with 12 lectures, based on 68 reviews, and has 169 subscribers.

You will learn about Call Center Basics Phone Etiquette Speaking Like a Star This course is ideal for individuals who are Anyone wanting to understand Call Center Training It is particularly useful for Anyone wanting to understand Call Center Training.

Enroll now: Call Center Training

Summary

Title: Call Center Training

Price: $39.99

Average Rating: 3.8

Number of Lectures: 12

Number of Published Lectures: 12

Number of Curriculum Items: 12

Number of Published Curriculum Objects: 12

Original Price: $27.99

Quality Status: approved

Status: Live

What You Will Learn

Call Center Basics
Phone Etiquette
Speaking Like a Star

Who Should Attend

Anyone wanting to understand Call Center Training

Target Audiences

Anyone wanting to understand Call Center Training

Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Course Curriculum

Chapter 1: Let's Get Started

Lecture 1: Let's Get Started

Chapter 2: The Basics (I)

Lecture 1: The Basics (I)

Chapter 3: The Basics (II)

Lecture 1: The Basics (II)

Chapter 4: Phone Etiquette

Lecture 1: Phone Etiquette

Chapter 5: Tools

Lecture 1: Tools

Chapter 6: Speaking Like a Star

Lecture 1: Speaking Like a Star

Chapter 7: Types of Questions

Lecture 1: Types of Questions

Chapter 8: Benchmarking

Lecture 1: Benchmarking

Chapter 9: Goal Setting

Lecture 1: Goal Setting

Chapter 10: Key Steps

Lecture 1: Key Steps

Chapter 11: Closing

Lecture 1: Closing

Chapter 12: Let's Wrap This Up

Lecture 1: Let's Wrap This Up

Instructors

TBAE Team Building and Events
Soft Skills, Teambuilding and Event Specialist

Rating Distribution

1 stars: 3 votes
2 stars: 3 votes
3 stars: 16 votes
4 stars: 24 votes
5 stars: 22 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

Menu