Communication Skills for Hospitality Front office Associates

Communication Skills for Hospitality Front office Associates, available at $44.99, has an average rating of 4.15, with 8 lectures, based on 71 reviews, and has 3801 subscribers.

You will learn about Communication Skills for Front office staff How to engage with guests Do and Dont in communication with guests How to communicate while checking in at hotel how to communicate while checking out from hotel Talking confidently with Hotel guests This course is ideal for individuals who are hotel industry professionals or front office associates or customer facing individuals It is particularly useful for hotel industry professionals or front office associates or customer facing individuals.

Enroll now: Communication Skills for Hospitality Front office Associates

Summary

Title: Communication Skills for Hospitality Front office Associates

Price: $44.99

Average Rating: 4.15

Number of Lectures: 8

Number of Published Lectures: 8

Number of Curriculum Items: 8

Number of Published Curriculum Objects: 8

Original Price: $27.99

Quality Status: approved

Status: Live

What You Will Learn

Communication Skills for Front office staff
How to engage with guests
Do and Dont in communication with guests
How to communicate while checking in at hotel
how to communicate while checking out from hotel
Talking confidently with Hotel guests

Who Should Attend

hotel industry professionals
front office associates
customer facing individuals

Target Audiences

hotel industry professionals
front office associates
customer facing individuals

Hospitality professionals need to be excellent communicators in order to engage effectively with guests and delight them with their services. Communication skills include not only language skills but understanding your guest needs, non-verbal and body language as well.

In hotels a variety of Guests comes to stay from different cultures hence communicating with them can be difficult. in this course Mrs Sharmila Chand, who is a senior journalist and has been reviewing hotels since a long period of time, is sharing using tips on improving the communication skills of front-office associates in the hotel.

We will cover all aspects of communication

– how to greet hotel guests and check them

– how to handle guests requests

– How to check them out

– what are do and dont in communication with guests.

Take this course to improve your personality and ability to communicate well with your customers.

Course Curriculum

Chapter 1: Complete Session on Communication skills for Front office associates in hotels

Lecture 1: Introduction to the Lecturer Mrs Sharmila Chand

Lecture 2: How Front office should greet and welcome the guest

Lecture 3: Body Language required for Front office Staff

Lecture 4: Listening and taking ownership of guests requests and needs

Lecture 5: Communication skills at the time of checking out guests

Lecture 6: Do and Donts for Front office and Engagement with guest

Lecture 7: Be confident by having product knowledge and summary of lessons learned

Lecture 8: Bonus Lecture

Instructors

Hotel Management School Your learning Partner
Professional Hotel Management courses for career development
Sharmila Chand
Instructor at Udemy
TA eHMS
Business Development at eHMS

Rating Distribution

1 stars: 1 votes
2 stars: 3 votes
3 stars: 16 votes
4 stars: 18 votes
5 stars: 33 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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