Communication Skills: for Law Enforcement and Security
Communication Skills: for Law Enforcement and Security, available at $64.99, has an average rating of 4.73, with 23 lectures, based on 136 reviews, and has 507 subscribers.
You will learn about You will be able to successfully deescalate any volatile situation. This course is ideal for individuals who are Law enforcement and security officers. or Health care workers. or Customer service workers. or Teachers. or Anyone working in a job that might require deescalation techniques. It is particularly useful for Law enforcement and security officers. or Health care workers. or Customer service workers. or Teachers. or Anyone working in a job that might require deescalation techniques.
Enroll now: Communication Skills: for Law Enforcement and Security
Summary
Title: Communication Skills: for Law Enforcement and Security
Price: $64.99
Average Rating: 4.73
Number of Lectures: 23
Number of Published Lectures: 23
Number of Curriculum Items: 23
Number of Published Curriculum Objects: 23
Original Price: $199.99
Quality Status: approved
Status: Live
What You Will Learn
- You will be able to successfully deescalate any volatile situation.
Who Should Attend
- Law enforcement and security officers.
- Health care workers.
- Customer service workers.
- Teachers.
- Anyone working in a job that might require deescalation techniques.
Target Audiences
- Law enforcement and security officers.
- Health care workers.
- Customer service workers.
- Teachers.
- Anyone working in a job that might require deescalation techniques.
Law Enforcement and security are difficult jobs and can be quite stressful for officers and their families. Furthermore, being a successful officer is becoming increasingly harder in today’s uneasy environment. What you need are the communication skills necessary to de-escalate any situation.
Tactical Communication for Law Enforcement and Security is the ultimate guide to conflict resolution. Designed specifically with police and security officers in mind – but filled with tools and techniques that anyone can use – topics include how to approach people and start a conversation, how to deal with difficult people, how to recognize the different personality types, and how to handle complaints. Plus, much, much more.
Inside you will learn to be prepared for any verbal situation. Whether you are required to calm an angry person or diffuse a confrontation already volatile before you even arrived, you will learn to both speak and listen more effectively. You will learn to develop empathy, and how to avoid common communication pitfalls that often quickly get an officer in trouble.
This course is packed with practical tips and techniques you can put to use right away; you will also get the actual scripts used by officers every day. Best of all, none of it is based on theory alone, but on years of experience de-escalating unpredictable situations in the street. In short, you will become one of the most successful communicators in your department… period.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Lecture 2: What You Will Learn
Lecture 3: Nothing New
Chapter 2: Defining Tactical Communication
Lecture 1: What & Why
Lecture 2: When Not to Use
Lecture 3: Universal Truths
Chapter 3: Tac-Com Fundamentals
Lecture 1: How to Approach People Effectively
Lecture 2: What is Conflict?
Lecture 3: What's Your Color?
Lecture 4: Positive Intentions
Lecture 5: Dealing with Difficult People
Lecture 6: The Disturbance Set
Lecture 7: The Tactical Set
Chapter 4: Tac-Com Intermediate Skills
Lecture 1: Understanding Personality Types
Lecture 2: How to Talk to the Emotionally Upset
Lecture 3: Emotionally Disturbed Persons
Chapter 5: Tac-Com Advanced Language Skills
Lecture 1: The True Power of Words
Lecture 2: How to Handle Common Complaints
Lecture 3: Your Personal Compass
Chapter 6: Advanced Tac-Com Skills
Lecture 1: The VAK Model
Lecture 2: Precision Questions
Lecture 3: Persuasive Language Patterns
Chapter 7: Bonus
Lecture 1: Bonus Resources
Instructors
-
James Goolsby, MBA
Author, Speaker, Coach, Consultant
Rating Distribution
- 1 stars: 0 votes
- 2 stars: 0 votes
- 3 stars: 8 votes
- 4 stars: 47 votes
- 5 stars: 81 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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