Conceptual CRM Technology

Conceptual CRM Technology, available at $19.99, has an average rating of 4.75, with 12 lectures, 1 quizzes, based on 2 reviews, and has 12 subscribers.

You will learn about What is Customer Relationship Management Service, Field Service, Sales & Marketing Omnichannel Marketing Customer Data Platform Leads (database & qualification) and Opportunities Internet of Things Triggers & Workflows Microsoft Dynamics, Salesforce , Zoho and CPQ This course is ideal for individuals who are As basically all companies are moving into integrating Microsoft Dynamics and related systems, this intermediate course has become vital to be attained by all involved in business It is particularly useful for As basically all companies are moving into integrating Microsoft Dynamics and related systems, this intermediate course has become vital to be attained by all involved in business.

Enroll now: Conceptual CRM Technology

Summary

Title: Conceptual CRM Technology

Price: $19.99

Average Rating: 4.75

Number of Lectures: 12

Number of Quizzes: 1

Number of Published Lectures: 12

Number of Published Quizzes: 1

Number of Curriculum Items: 13

Number of Published Curriculum Objects: 13

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

What is Customer Relationship Management
Service, Field Service, Sales & Marketing
Omnichannel Marketing
Customer Data Platform
Leads (database & qualification) and Opportunities
Internet of Things
Triggers & Workflows
Microsoft Dynamics, Salesforce , Zoho and CPQ

Who Should Attend

As basically all companies are moving into integrating Microsoft Dynamics and related systems, this intermediate course has become vital to be attained by all involved in business

Target Audiences

As basically all companies are moving into integrating Microsoft Dynamics and related systems, this intermediate course has become vital to be attained by all involved in business

This course revolves around the foundations of CRM. It explains all the main terminologies and associated concepts in Microsoft Dynamics, Salesforce and other vendors. It does not discuss in details the operations of the latter systems. It tackles mainly the fields of service, field service and sales. It is basically the best introduction one can get about CRM, its major vendors, database for leads, business process flows, triggers, workflows and more. This course will not provide a demo about any certain software as it discusses various ones, and besides to retain such matter , one needs to be involved in it !

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction: What is CRM?…

Chapter 2: Microsoft Dynamics (Sales)

Lecture 1: Microsoft Dynamics (Sales)

Lecture 2: Essential skills in sales & CRM

Lecture 3: Dynamics 365 for Marketing (a glance)

Chapter 3: Leads: Database & Qualification

Lecture 1: Leads: Database & Qualification

Lecture 2: Zoho CRM and Leads Qualification Frameworks

Lecture 3: CHAMP Lead Qualification

Lecture 4: SalesIQ

Chapter 4: Salesforce (Sales)

Lecture 1: Salesforce (Sales)

Lecture 2: CPQ Software

Chapter 5: Microsoft Dynamics (service & field service)

Lecture 1: Microsoft Dynamics (service & field service)

Chapter 6: Triggers & Workflows

Lecture 1: Triggers & Workflows

Chapter 7: Quiz

Instructors

Hassan El Zein
Corporate Trainer

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 0 votes
4 stars: 1 votes
5 stars: 1 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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