Conflict management in the workplace
Conflict management in the workplace, available at $39.99, has an average rating of 4.6, with 26 lectures, based on 113 reviews, and has 1293 subscribers.
You will learn about List the main reasons for conflict. Identify the positive and negative consequences of conflict. Express themselves effectively in situations of conflict. Confidently resolve conflict with colleagues or customers. This course is ideal for individuals who are People who work in an environment where they regularly interact with other colleagues or customers. It is particularly useful for People who work in an environment where they regularly interact with other colleagues or customers.
Enroll now: Conflict management in the workplace
Summary
Title: Conflict management in the workplace
Price: $39.99
Average Rating: 4.6
Number of Lectures: 26
Number of Published Lectures: 26
Number of Curriculum Items: 26
Number of Published Curriculum Objects: 26
Original Price: $89.99
Quality Status: approved
Status: Live
What You Will Learn
- List the main reasons for conflict.
- Identify the positive and negative consequences of conflict.
- Express themselves effectively in situations of conflict.
- Confidently resolve conflict with colleagues or customers.
Who Should Attend
- People who work in an environment where they regularly interact with other colleagues or customers.
Target Audiences
- People who work in an environment where they regularly interact with other colleagues or customers.
Conflict is a natural feature of human communication. Often we see conflict as negative, and it is true, conflict that is not handled well can have a devastating impact on staff morale and productivity, as well as customer-relations. However when conflict is managed well, it can lead to increased creativity and enthusiasm amongst workers.
This course is of immense practical value to you if you work with other people, whether colleagues or customers. You will learn how to identify conflict, and understand the different types of conflict that occur at work. There is a strong focus on practical skills to resolve conflicts. You will discover what your preferred conflict management style is, and the situations where it is most suitable.
Course Curriculum
Chapter 1: Introduction to conflict management in the workplace
Lecture 1: Introduction to the course
Lecture 2: About your instructor
Lecture 3: Objectives of the course
Chapter 2: Foundation to understanding conflict
Lecture 1: What is conflict?
Lecture 2: The cost of conflict
Lecture 3: 3 reasons for conflict
Lecture 4: Hot buttons and more
Lecture 5: Multiple viewpoints
Chapter 3: Types of conflict and their consequences
Lecture 1: 2 types of conflict
Lecture 2: Personal need and solution
Lecture 3: Group development
Lecture 4: Groupthink
Lecture 5: Conflict as positive
Lecture 6: Conflict as destructive
Lecture 7: Which effect?
Lecture 8: Case study
Chapter 4: Resolving conflict
Lecture 1: Discovering your conflict management style
Lecture 2: Understanding your conflict management style
Lecture 3: Aiming for win-win
Lecture 4: Informal resolution
Lecture 5: The conflict resolution process
Lecture 6: Communication techniques
Lecture 7: When conflict persists
Lecture 8: Mediation
Lecture 9: The manager's Ps!
Chapter 5: Conclusion and takeaways
Lecture 1: Conclusion and takeaways from the course
Instructors
-
Sharon Xuereb
Higher education specialist
Rating Distribution
- 1 stars: 1 votes
- 2 stars: 3 votes
- 3 stars: 18 votes
- 4 stars: 48 votes
- 5 stars: 43 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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