Conflict Management with Emotional Intelligence

Conflict Management with Emotional Intelligence, available at $119.99, has an average rating of 4.4, with 88 lectures, 2 quizzes, based on 17452 reviews, and has 59404 subscribers.

You will learn about Recognize why some conflict is to be expected and why it is a part of healthy relationships. Compare and contrast the various modes that can be used in conflict resolution. Assess your own mode of conflict and how this helps or hinders you in working with conflict. Explain how emotional responses differentiate from rational responses in conflict. Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility. Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties. Discover how emotional intelligence is used to resolve conflict and build emotional bonds. This course is ideal for individuals who are This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively. or This course will support anyone who is regularly involved in managing or resolving conflict. It is particularly useful for This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively. or This course will support anyone who is regularly involved in managing or resolving conflict.

Enroll now: Conflict Management with Emotional Intelligence

Summary

Title: Conflict Management with Emotional Intelligence

Price: $119.99

Average Rating: 4.4

Number of Lectures: 88

Number of Quizzes: 2

Number of Published Lectures: 88

Number of Published Quizzes: 2

Number of Curriculum Items: 90

Number of Published Curriculum Objects: 90

Original Price: $174.99

Quality Status: approved

Status: Live

What You Will Learn

Recognize why some conflict is to be expected and why it is a part of healthy relationships.
Compare and contrast the various modes that can be used in conflict resolution.
Assess your own mode of conflict and how this helps or hinders you in working with conflict.
Explain how emotional responses differentiate from rational responses in conflict.
Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility.
Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties.
Discover how emotional intelligence is used to resolve conflict and build emotional bonds.

Who Should Attend

This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively.
This course will support anyone who is regularly involved in managing or resolving conflict.

Target Audiences

This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively.
This course will support anyone who is regularly involved in managing or resolving conflict.

Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around. Conflict occurs over money, goods, services, power, possessions, time, and much more.

If something exists and more than one person wants or needs it, there is a potential for conflict to occur.

Conflict occurs all the time – at home, at work, between individuals, in teams, in groups, in tribes and between nations. Where there are people, there is conflict. This is underpinned by how people are using their emotional intelligence.

Some disagreement and conflict is inevitable as this where learning, creativity,and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed.

This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Negotiating and resolving conflictrequires good use of emotional intelligence – your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathyand listening.

Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations. Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.

The course, also, covers flexibility and how you use behavioural preferences around working with time. Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict.

By completing this course, you will be able to

Identify what conflict is about and how people react to conflict
Recognize why some conflict is to be expected and why it is a part of healthy relationships
Compare and contrast the various modes that can be used in conflict resolution
Assess your own mode of conflict and how this helps or hinders you in working with conflict
Explain how emotional responses differentiate from rational responses in conflict
Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility
Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties
Discover how emotional intelligence is used to resolve conflict and build emotional bonds

This course is a standalone course for anyone interested in understanding how to manage, work with and resolve conflict. It compliments other courses that explore emotional intelligence in more depth.

You’ll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The course is made up of a series of lectures, quizzes, and contains comprehensive course notes.

There are eight interactive exercises that involve some activity with other people and some reflection. These are:

Working with Conflict
Exploring Conflict and What it Means
The Rules of Assertiveness
Managing Toxic Situations
Chimp Reactions and Human Emotions
The Thomas-Kilmann Conflict Mode Assessment
Assessing and Focusing on How you Use your Time Preference
Reviewing your Learning

The course material makes up a one to two day workshop so is equivalent to 8 -12 hour’s training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.

PLEASE NOTE – This course is NOT for you if you are not prepared to work through the exercises that make up a fundamental part of the course. Conflict cannot be managed just by watching the video lectures. It requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I’m afraid that you won’t get the best from the course unless you are prepared to do this.

There are SEVEN practical activities included within the course that are designed to help you understand conflict management. They will indicate to you how you can improve working with conflict and develop your emotional intelligence in the workplace. All of them require you to engage with your team and do some work outside of the course.

This course is being continually refined and updated to ensure it remains current and relevant.

The course contains a series of Lightbulb Moments resource cards, which have been created to provide you with handy reminders of key points around topics covered within the course.

All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.

PDFs are available in English and in French.

All videos are high definition recorded in 1080p.

All videos have grammatically correct English captions.

Latest update – August 2024

Course Curriculum

Chapter 1: Introduction to Conflict Management with Emotional Intelligence

Lecture 1: Introduction to Conflict Management with Emotional Intelligence

Lecture 2: Being Emotionally Intelligence about this Course on Udemy

Lecture 3: Activity Booklet: Working with Conflict

Lecture 4: The Learning Outcomes of Conflict Management with Emotional Intelligence

Lecture 5: The Principles of Giving and Receiving Feedback

Lecture 6: Tips to Develop your Emotional Intelligence in Challenging Situations

Chapter 2: What is Conflict?

Lecture 1: What is Conflict and Why it Occurs?

Lecture 2: The Issue of Conflict – The Sources, the Costs and the Benefits of Conflict

Lecture 3: Factors and Questions to Consider in Resolving Conflict

Lecture 4: The Importance of Trust in Resolving Conflict

Lecture 5: Trust and the Wheel of Emotions

Lecture 6: The Trust Equation

Lecture 7: Building Trust using an Emotional Bank Account

Lecture 8: The Issue of Bullying and Harassment at Work

Chapter 3: Practical Activity – Exploring Conflict

Lecture 1: Activity Booklet: Exploring Conflict and What it Means

Chapter 4: Assertiveness

Lecture 1: Introduction to this Module on Assertiveness and the Learning Outcomes

Lecture 2: What are your Rights and Responsibilities around Assertiveness?

Lecture 3: Exploring Some Barriers to Assertiveness

Lecture 4: The Choices of Behaviour Open to You in Expressing Assertiveness

Lecture 5: Understanding what Aggressive Behaviour is

Lecture 6: Understanding what Passive Behaviour is

Lecture 7: Understanding what Assertive Behaviour is

Lecture 8: Recognising the Differences Between Aggressive, Passive and Assertive Behaviour

Lecture 9: Some Methods and Techniques for Expressing Assertiveness

Lecture 10: Ways to Say "No" Assertively and Feel Good About It

Lecture 11: The Rules of Assertion and Assertive Behaviour

Lecture 12: The Review of this Module on Assertiveness

Chapter 5: Practical Activity – Assertiveness

Lecture 1: Activity Booklet: The Rules of Assertiveness

Chapter 6: Managing Toxic Situations More Effectively

Lecture 1: The Learning Outcomes of this Module on Understanding Toxic Situations

Lecture 2: Toxic Situations – The Caustic Opener and Mind-Reading

Lecture 3: Toxic Situations – Everyone. Forever. and That's You All Over

Lecture 4: Toxic Situations – The Blame Game and Exaggerate? Me?

Lecture 5: Toxic Situations – You Say Tomato and Yesterday's Hangover

Lecture 6: Toxic Situations – What I Mean, Not What I Say and Irreconcilable Differences.

Lecture 7: Detoxifying Conflict

Lecture 8: Further Methods of Resolving Conflict

Lecture 9: Reviewing this Module on Understanding Toxic Situations

Chapter 7: Practical Activity – Toxic Situations

Lecture 1: Activity Booklet: Toxic Situations

Chapter 8: Emotional Intelligence and Conflict

Lecture 1: The Emotional Intelligence Cycle – Interrelations of Environment and Behaviour

Lecture 2: How Communication Underpins Emotional Intelligence

Lecture 3: The 4 Ways you can Respond to Emotional Events

Lecture 4: How Easily Emotions Escalate in Conflict Situations

Lecture 5: The 3 Distinctive Styles for Handling Emotion

Lecture 6: The Increasing Intensity of Conflict

Lecture 7: When Attitude Drives Behaviour – The Cycle of Behaviour

Lecture 8: Key Ways to Managing Fight and Flight Behaviour

Lecture 9: Tips to Prevent a Freeze Response

Lecture 10: The Awkward Silence

Lecture 11: The Ideal Behaviours for Ideal Interactions

Chapter 9: The Chimp Paradox

Lecture 1: The Chimp Paradox – A Powerful Mind Management Model

Lecture 2: One Minute Observation Test

Lecture 3: The Brain and The Chimp Paradox

Lecture 4: The Basic Anatomy of the Brain Covered in Less than 10 Minutes

Lecture 5: What Basically Drives the Chimp

Lecture 6: How the Chimp Works – Why is it so Powerful and Difficult to Manage

Lecture 7: The Computer Part of the Mind Management Model

Lecture 8: Interesting Insights into Emotions and Higher Order State

Chapter 10: Practical Activity – Chimp Reactions and Human Emotions

Lecture 1: Activity Booklet: The Chimp Paradox

Chapter 11: The Five Modes of Conflict Management

Lecture 1: Assessing the Ways That You Work with Conflict

Lecture 2: The Thomas Kilmann Conflict Mode Model Explained

Lecture 3: The Compromising Mode of Managing Conflict

Lecture 4: Questions to ask Yourself if you have High and Low Compromising Scores

Lecture 5: The Competing Mode of Managing Conflict

Lecture 6: Questions to ask Yourself if you have High and Low Competing Scores

Lecture 7: The Collaborating Mode of Managing Conflict

Lecture 8: Questions to ask Yourself if you have High and Low Collaborating Scores

Lecture 9: The Avoiding Mode of Managing Conflict

Lecture 10: Questions to ask Yourself if you have High and Low Avoiding Scores

Lecture 11: The Accommodating Mode of Managing Conflict

Lecture 12: Questions to ask Yourself if you have High and Low Accommodating Scores

Lecture 13: Some Basic Skills in Conflict Resolution Reviewed

Chapter 12: The Importance of Flexibility in Conflict

Lecture 1: The Learning Outcomes of this Part of the Course on Flexibility

Lecture 2: How your Personal Preferences Influence your Flexibility

Lecture 3: The 2 Flexibility Types – Planning and Spontaneous Types

Lecture 4: Ways to be More Flexible Irrespective of your Preferences and Your Type

Lecture 5: How you can Work More Effectively with Change

Lecture 6: Reviewing this Part of the Course on Flexibility

Chapter 13: Practical Activity – Assess and Focus on How you Use your Time Preference

Lecture 1: Activity Booklet: Assess and Focus on How you Use your Time Preference

Chapter 14: Some Ways That You Can Work to Resolve Conflict

Lecture 1: The Agreement Box – The All Important Area of Agreement

Lecture 2: How the Use of Words Can Affect Conflict

Lecture 3: Considering Inflection and Intonation in Your Spoken Communication

Lecture 4: Working with Third Party Intervention When it Becomes Necessary

Lecture 5: Course Takeaways: Some Wisdom Around Working with Conflict

Lecture 6: Review of the Learning Outcomes Covered in this Course

Instructors

Robin Hills
Business Psychologist, Emotional Intelligence Trainer

Rating Distribution

1 stars: 107 votes
2 stars: 275 votes
3 stars: 2062 votes
4 stars: 6888 votes
5 stars: 8120 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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