Crash Course on Crisis Management and Crisis Communication

Crash Course on Crisis Management and Crisis Communication, available at $29.99, has an average rating of 3.55, with 30 lectures, based on 27 reviews, and has 83 subscribers.

You will learn about 30 Lectures on how to save your credibility in a crisis. 23 Do’s and Don’ts: Response to Crisis 10 Rules for Crisis Communication Learn to Manage Crisis well 10 Easy Steps to Lead through a Crisis 6 Case Studies and learning 5 C’s of Crisis Communication Communication in challenging condition can be challenging. Uncover the secretes of Crisis Communication Communicate on Social Media during Crisis Learn Important Crisis Communication Skills Learn step-by-step what to do with the Social media during a crisis Maintaining your reputation during a crisis Understand why a crisis hits. The factor affecting it. Speaking and communicating effectively Design a crisis management plan Answer tough people and learn to handle difficult conversation during crisis Be Confident and Clam with the solid tips Master critical crisis communication skills Describe how to establish a chain of command and chain of communication Understand the communication Pyramid Assess available resources during crisis Take timely action Communication on Social Media Understand when to react in a crisis 14 ways to manage customer complaints 11 ways to deal with Criticism The 6 Essence of Crisis This course is ideal for individuals who are Anyone who is interested to learn the art of crisis management and crisis communication It is particularly useful for Anyone who is interested to learn the art of crisis management and crisis communication.

Enroll now: Crash Course on Crisis Management and Crisis Communication

Summary

Title: Crash Course on Crisis Management and Crisis Communication

Price: $29.99

Average Rating: 3.55

Number of Lectures: 30

Number of Published Lectures: 30

Number of Curriculum Items: 30

Number of Published Curriculum Objects: 30

Original Price: $22.99

Quality Status: approved

Status: Live

What You Will Learn

30 Lectures on how to save your credibility in a crisis.
23 Do’s and Don’ts: Response to Crisis
10 Rules for Crisis Communication
Learn to Manage Crisis well
10 Easy Steps to Lead through a Crisis
6 Case Studies and learning
5 C’s of Crisis Communication
Communication in challenging condition can be challenging.
Uncover the secretes of Crisis Communication
Communicate on Social Media during Crisis
Learn Important Crisis Communication Skills
Learn step-by-step what to do with the Social media during a crisis
Maintaining your reputation during a crisis
Understand why a crisis hits. The factor affecting it.
Speaking and communicating effectively
Design a crisis management plan
Answer tough people and learn to handle difficult conversation during crisis
Be Confident and Clam with the solid tips
Master critical crisis communication skills
Describe how to establish a chain of command and chain of communication
Understand the communication Pyramid
Assess available resources during crisis
Take timely action
Communication on Social Media
Understand when to react in a crisis
14 ways to manage customer complaints
11 ways to deal with Criticism
The 6 Essence of Crisis

Who Should Attend

Anyone who is interested to learn the art of crisis management and crisis communication

Target Audiences

Anyone who is interested to learn the art of crisis management and crisis communication

Crisis is unexpected and unforeseen events. this is different from risk. its appearance is unknown and can create devastating impact. the impact last for a very very long period. Crisis management and crisis management planning can protect organizations against complete failure if (when) a catastrophic Crisis occurs.

Companies have lost Billions of Dollars due to lack of awareness and training on crisis management and crisis communication.

Cost of poor communication is approx. $37 Billion…

Source: Provokemedia

Do you have a crisis plan?
Do you have a message and communication team and channel ready?
Do you have a company spokesperson?
Do you have a plan to communicate with the stake holders, media, external agencies?
Do you have a social media response team?
Do you have a road map for response time?
Do you know how to communicate in crisis?
Do you have a sop and a flexible sop?
Do you have the checklist for crisis management?

Do you have answers to these tough questions? If no, Then probably this is for you.

What you’ll learn:

What is a Crisis?
Case Studies of Crisis & Lesson Learned
Are you prepared to deal with crisis?
Different Types of Emotions
Classification of Crisis
The 6 Essence of Crisis
Crisis CycleIdentification
How do you identify(Crisis)?
Disaster management
Crisis Management
Is Crisis Management Plan necessary?
Key Questions on Crisis
Steps in Crisis Management
The 5 Foundations of Crisis Management‘MBA RL’
23 Do’s and Don’ts: Response to Crisis
Crisis Team Formation
Crisis Management Plan (template)
Key Factors of Crisis Management
Emergency Checklist & Drill
Crisis Communication
5 C’s of Crisis Communication
Stages of Crisis Communication
10 Rules for Crisis Communication
Social Media Crisis Response Plan
Communication on Social Media
Handel Difficult Communication / People
Effective Crisis Communication
Communication Channels
10 Easy Steps to Lead through a Crisis
14 ways to manage customer complaints
11 ways to deal with Criticism
Have ‘RACIModel’ in Place
Conduct ‘RAID’ and Check your ‘RADAR’
Bonus for you!

Who should attend?

Anyone curious to learn about crisis management and crisis communication

Are there any Pre-requisites?

There are no prerequisites for attending this course, however an brief understanding of business impact, risk and business continuity would be useful.

What’s included?

Course Handout
5 Case Studies
Bonus
On completion, you’ll be awarded an certificate.

Start Solving your challenge todayin Easy way. I assure YOU that this course will help you to solveyour challenge of Crisis Management and Crisis Communication. Don’t miss the opportunity to instantly learn things which will make you better.

Let’s get going!

Course Curriculum

Chapter 1: Overview

Lecture 1: What you'll Learn in this course

Chapter 2: Case Studies and Learnings

Lecture 1: Case Study – I

Lecture 2: Case Study – II

Lecture 3: Case Study – III

Lecture 4: Case Study – IV

Chapter 3: Definition, Types, ROART Model and Essence of Crisis

Lecture 1: Why there was Crisis?

Lecture 2: The ROART Model of Crisis

Lecture 3: Emotions and Classification of Crisis

Lecture 4: The 6 Essense of Crisis

Chapter 4: Crisis Cycle Identification, Disaster Management, Crisis Management

Lecture 1: Crisis Cycle Identification

Lecture 2: Disaster Management

Lecture 3: Crisis Management

Lecture 4: The 5 Foundations of Crisis Management

Lecture 5: 23 Do’s and Don’ts in Response to Crisis

Lecture 6: Crisis Team

Lecture 7: Understanding the Crisis Management Plan Template and Emergency Checklist

Lecture 8: Emergency Drill and BCP (Business Continuity Plan)

Chapter 5: Crisis Communication and Communication on Social Media

Lecture 1: 5Cs of Crisis Communication and Crisis Pyramid

Lecture 2: 10 Rules for Crisis Communication

Lecture 3: Power of Social Media, Case Study, Phases and Decision Tree

Lecture 4: Communication on Social Media

Lecture 5: Tips to Communicate with Difficult People

Lecture 6: Effective Crisis Communication

Lecture 7: Choosing the Communication Channel

Lecture 8: 10 Easy Steps to lead through crisis

Lecture 9: 25+ Tested Techniques to deal with crisis

Lecture 10: RACI Model

Lecture 11: RAID Model

Lecture 12: 14 Ways to Handel Complaints

Lecture 13: 11 Ways to Deal with Criticism & BONUS FOR YOU!

Instructors

Prakash Prasad
Author, Trainer, Researcher.

Rating Distribution

1 stars: 1 votes
2 stars: 0 votes
3 stars: 16 votes
4 stars: 5 votes
5 stars: 5 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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