Creating Measures and Metrics in ITSM

Creating Measures and Metrics in ITSM, available at $79.99, has an average rating of 4.51, with 27 lectures, based on 2768 reviews, and has 10987 subscribers.

You will learn about You will understand the reasons why you should setup measurements and metrics in your organization You will be able to develop custom measures and metrics based on your desired goals You will learn the 5 different types of measurement models You will learn the 5 different types of assessment methods This course is ideal for individuals who are Anyone who wants to dive deeper into the development of measures and metrics in their organization or Anyone who wants to go beyond the ITIL 4 Foundation curriculum and start to apply it in the real world It is particularly useful for Anyone who wants to dive deeper into the development of measures and metrics in their organization or Anyone who wants to go beyond the ITIL 4 Foundation curriculum and start to apply it in the real world.

Enroll now: Creating Measures and Metrics in ITSM

Summary

Title: Creating Measures and Metrics in ITSM

Price: $79.99

Average Rating: 4.51

Number of Lectures: 27

Number of Published Lectures: 27

Number of Curriculum Items: 27

Number of Published Curriculum Objects: 27

Original Price: $89.99

Quality Status: approved

Status: Live

What You Will Learn

You will understand the reasons why you should setup measurements and metrics in your organization
You will be able to develop custom measures and metrics based on your desired goals
You will learn the 5 different types of measurement models
You will learn the 5 different types of assessment methods

Who Should Attend

Anyone who wants to dive deeper into the development of measures and metrics in their organization
Anyone who wants to go beyond the ITIL 4 Foundation curriculum and start to apply it in the real world

Target Audiences

Anyone who wants to dive deeper into the development of measures and metrics in their organization
Anyone who wants to go beyond the ITIL 4 Foundation curriculum and start to apply it in the real world

Every organization uses metrics and measurements to determine where they are, and where they want to be.

But, do you know how to create these metrics and properly measure them to drive actions across your organization?

In this course, you will learn why we start with the overall organizational vision when developing our metrics, how to create proper objectives, measure those objectives using indicators, and picking the right metrics to measure what matters.

You will learn about the five types of measures used to track progress. You will also learn about various measurement models, such as the Planning and Evaluation Model, the Balanced Scorecard, the Organizational Improvement Cascade, the Value Driver Framework, and the Service Profit Chain.

Additionally, you will also learn about the five types of assessment models: the Gap Analysis, the SWOT Analysis, the Customer/User Satisfaction Assessment, the Benchmarking Assessment, and Maturity Assessments.

So, if you have ever wondered how to better understand what success really looks like in your organization and how it is measured, this is the course for you!

Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.

The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Welcome to the course

Lecture 2: Download your free study guide

Lecture 3: What you should know

Chapter 2: What is your vision?

Lecture 1: Start with Why

Lecture 2: Vision and Mission

Lecture 3: Cascading Goals

Chapter 3: Measurements

Lecture 1: Measurements and Metrics

Lecture 2: What should I measure?

Lecture 3: Why do we measure?

Lecture 4: Five types of measures

Lecture 5: What is measured gets done…

Lecture 6: Success factors and KPIs

Lecture 7: Utility, Warranty, and Experience

Chapter 4: Measurement Models

Lecture 1: Measurement Models

Lecture 2: Planning and Evaluation Model

Lecture 3: Balanced Scorecard

Lecture 4: Organizational Improvement Cascade

Lecture 5: Measuring outcomes

Chapter 5: Assessments and Reporting

Lecture 1: Assessments

Lecture 2: Gap Analysis

Lecture 3: SWOT Analysis

Lecture 4: Customer/User Satisfaction

Lecture 5: Benchmarking

Lecture 6: Maturity Assessments

Lecture 7: Reporting

Chapter 6: Conclusion

Lecture 1: Conclusion (What to Do Next…)

Lecture 2: BONUS: Where to go from here?

Instructors

Jason Dion • 1.8 Million+ Enrollments Worldwide
CISSP, CEH, Pentest+, CySA+, Sec+, Net+, A+, PRINCE2, ITIL
Dion Training Solutions • ATO for ITIL & PRINCE2
Courses in IT Ops, Cyber Security, and Project Management
Dion Training Solutions • ATO for ITIL & PRINCE2
Courses in IT Ops, Cyber Security, and Project Management

Rating Distribution

1 stars: 9 votes
2 stars: 34 votes
3 stars: 263 votes
4 stars: 1079 votes
5 stars: 1383 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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