Crisis Communication: Essential Skills for Crisis Management

Crisis Communication: Essential Skills for Crisis Management, available at $34.99, has an average rating of 4.42, with 14 lectures, 1 quizzes, based on 225 reviews, and has 1319 subscribers.

You will learn about Learn critical crisis communication skills. Learn how to handle press and public relations on in crisis situations. Explain how to respond quickly and confidently. Identify different audiences in crisis. Assess technical and physical resources. Describe how to establish a chain of command. Identify how to avoid common crisis response mistakes. This course is ideal for individuals who are PR executives or Communication Teams or Business Owners It is particularly useful for PR executives or Communication Teams or Business Owners.

Enroll now: Crisis Communication: Essential Skills for Crisis Management

Summary

Title: Crisis Communication: Essential Skills for Crisis Management

Price: $34.99

Average Rating: 4.42

Number of Lectures: 14

Number of Quizzes: 1

Number of Published Lectures: 13

Number of Published Quizzes: 1

Number of Curriculum Items: 15

Number of Published Curriculum Objects: 14

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

Learn critical crisis communication skills.
Learn how to handle press and public relations on in crisis situations.
Explain how to respond quickly and confidently.
Identify different audiences in crisis.
Assess technical and physical resources.
Describe how to establish a chain of command.
Identify how to avoid common crisis response mistakes.

Who Should Attend

PR executives
Communication Teams
Business Owners

Target Audiences

PR executives
Communication Teams
Business Owners

Every organization occasionally has a crisis, problems or disasters to manage. In this course learn more about how to handle press and public relations on such occasions.

Crisis communication is a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation. Communicating during a crisis is one of the most important elements of a workplace crisis. … Precise, timely and relevant information is critical during any crisis and emergency. It is suggested that crisis communication should be an integral part of an effective communications plan.

In this course, you’ll learn the process of preparing your organization to communicate with employees, customers, suppliers, media, and the public at large. We’ll cover identifying audiences, assembling a crisis response team, crafting an initial statement, and evaluating your response once the crisis has passed.

Furthermore, the course delves into the proactive measures organizations can take to minimize the impact of potential crises and build resilience in their communication strategies. Understanding the dynamics of crisis management allows professionals to not only react effectively when a crisis occurs but also to anticipate and mitigate potential issues before they escalate.

By the end of this course, participants will not only possess the knowledge and skills to navigate crises effectively but will also be equipped with a comprehensive understanding of crisis communication as an integral component of overall organizational resilience and strategic communication planning.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Understanding Crisis Response

Chapter 2: Notifying

Lecture 1: Identifying your different audiences

Lecture 2: Deciding how to contact your audiences

Lecture 3: Assessing communication resources

Chapter 3: Crisis Communication Team

Lecture 1: Crisis team members

Lecture 2: Appointing a crisis communication leader and spokesperson

Lecture 3: The Crisis Command Center

Chapter 4: Statements

Lecture 1: Developing statements

Lecture 2: The Apology

Lecture 3: Avoiding common crisis response mistakes

Chapter 5: Conclusion

Lecture 1: Post-crisis evaluation

Lecture 2: Proactive crisis planning

Instructors

Laurie B.
Business Coach

Rating Distribution

1 stars: 2 votes
2 stars: 6 votes
3 stars: 29 votes
4 stars: 87 votes
5 stars: 101 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

Menu