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CTQ Tree: Critical to quality

Business

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CTQ Tree: Critical to quality, available at $19.99, has an average rating of 4.5, with 19 lectures, based on 32 reviews, and has 2821 subscribers.

You will learn about How to build the Critical to Quality Tree tool What critical to quality is How to identify what is critical to quality for your customers How to understand your customers needs and respond effectively Identification of the voice of the customer Gathering of customer information and feedback Gathering of customer requirements to build and shape future products and services How to use the data generated to impact the customer positively Deliver higher quality products that are more likely to sell well Deliver higher quality products that are more likely to receive great customer feedback This course is ideal for individuals who are Anyone currently working for a company who wants to improve their customer experience or Anyone who owns a business / manages a department and wants to improve their customer experience or Anyone who wants to upskill in this field as understanding what is critical to your customers is a skill HIGHLY in demand or Anyone who wants to leave the course with full confidence of the critical to quality tree It is particularly useful for Anyone currently working for a company who wants to improve their customer experience or Anyone who owns a business / manages a department and wants to improve their customer experience or Anyone who wants to upskill in this field as understanding what is critical to your customers is a skill HIGHLY in demand or Anyone who wants to leave the course with full confidence of the critical to quality tree.

Enroll now: CTQ Tree: Critical to quality

Summary

Title: CTQ Tree: Critical to quality

Price: $19.99

Average Rating: 4.5

Number of Lectures: 19

Number of Published Lectures: 19

Number of Curriculum Items: 19

Number of Published Curriculum Objects: 19

Original Price: $94.99

Quality Status: approved

Status: Live

What You Will Learn

  • How to build the Critical to Quality Tree tool
  • What critical to quality is
  • How to identify what is critical to quality for your customers
  • How to understand your customers needs and respond effectively
  • Identification of the voice of the customer
  • Gathering of customer information and feedback
  • Gathering of customer requirements to build and shape future products and services
  • How to use the data generated to impact the customer positively
  • Deliver higher quality products that are more likely to sell well
  • Deliver higher quality products that are more likely to receive great customer feedback

Who Should Attend

  • Anyone currently working for a company who wants to improve their customer experience
  • Anyone who owns a business / manages a department and wants to improve their customer experience
  • Anyone who wants to upskill in this field as understanding what is critical to your customers is a skill HIGHLY in demand
  • Anyone who wants to leave the course with full confidence of the critical to quality tree

Target Audiences

  • Anyone currently working for a company who wants to improve their customer experience
  • Anyone who owns a business / manages a department and wants to improve their customer experience
  • Anyone who wants to upskill in this field as understanding what is critical to your customers is a skill HIGHLY in demand
  • Anyone who wants to leave the course with full confidence of the critical to quality tree

Understanding your customer, their needs and their requirements is crucially important – probably the most important thing you need to grasp in your business. To obtain this knowledge, you need a tool that will help you to gain the crucial insights to help you shape your products and services. This is where the CTQ (critical to quality) Tree tool comes in.

This tool enables you to work logically though a process, whether on your own, as a business or with your customer to establish their needs, what drives the successful delivery of these needs and the SLAs (service level agreements) that sit around them. The tool is multifaceted, giving you greater insight into what your customer wants but also enabling you to make better, more informed decisions and create lasting and achievable SLAs.

In this course, we do the following:

– Go through the fundamentals of this tool (what CTQ is, what the tool is, the benefits and customer analysis).

– We walk through the process you need to follow in order to deliver the tool.

– We break the tool down into its constituent parts and explain each, in detail.

– There are also several demonstrations, based on real life examples of CTQ Trees being deployed in a range of scenarios.

– And we will give hints and tips along the way to ensure you are covered when looking to deploy this tool.

Being able to understand your customer’s needs today, tomorrow and longer term is a skill highly in demand and insight that is non-negotiable for any successful business. With the CTQ Tree, you get just that!

Course Curriculum

Chapter 1: Introduction

Lecture 1: What is covered in this course?

Lecture 2: Disclaimer

Lecture 3: What is the purpose of this course?

Chapter 2: Fundamentals of CTQ

Lecture 1: What is CTQ?

Lecture 2: What is a CTQ Tree?

Lecture 3: What is customer analysis?

Lecture 4: The benefits of CTQ

Chapter 3: Build your CTQ Tree

Lecture 1: High level overview

Lecture 2: The need

Lecture 3: The drivers

Lecture 4: The CTQs

Chapter 4: Demonstration

Lecture 1: The demonstration approach

Lecture 2: Demonstration 1

Lecture 3: Demonstration 2

Lecture 4: Demonstration 3

Chapter 5: Close out

Lecture 1: Review of key learnings

Lecture 2: Hints & tips

Lecture 3: Thank you

Lecture 4: Bonus

Instructors

Rating Distribution

  • 1 stars: 1 votes
  • 2 stars: 0 votes
  • 3 stars: 0 votes
  • 4 stars: 7 votes
  • 5 stars: 24 votes

Frequently Asked Questions


How long do I have access to the course materials?


You can view and review the lecture materials indefinitely, like an on-demand channel.


Can I take my courses with me wherever I go?


Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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