Customer Care – Beyond the Basics

The quality of customer care can make all the difference for the viability of a commercial enterprise and for the effectiveness of a public service. How people are treated by employees in customer-facing roles will generally play a key role in determining whether or not they are happy with the service. Whether they will come back (important in terms of repeat business for a commercial organization), are satisfied with the help they have received (important for public services in terms of meeting targets) or, at the other end of the spectrum, make a complaint, will owe much to the skills and attitudes of customer service personnel.

This course covers a range of important issues that can help customer service staff to not only achieve good practice, but also to go beyond the basics in an effort to achieve the highest standards of practice and therefore the best outcomes.

Also included is consideration of a range of pitfalls to avoid, common errors that stand in the way of ensuring that customers or clients have a positive experience of the organization concerned. Being able to steer clear of these problems can prevent a lot of problems and complications.

If you want to take your customer care practice to the next level, this course is for you.

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!