Customer Experience: Build Customer Loyalty

Customer Experience: Build Customer Loyalty, available at $44.99, has an average rating of 4.35, with 11 lectures, based on 101 reviews, and has 9795 subscribers.

You will learn about Why customer experience improvement is so important for business growth How to prioritise customers in every company-centric decision The ‘Six Ingredients of Customer Delight’ The four key stages of creating an exemplary customer experience How to monitor and resolve customer disappointment How to develop a plan that will enhance your business’ exposure through customer-focused actions How to improve customer experience by understanding how customers think This course is ideal for individuals who are Professionals looking to develop stellar customer service skills or Professionals wanting to know the skills it takes to delight your customers or Professionals in a customer-facing role who wants to monitor consumers’ thought processes more effectively or Business leaders trying to connect with their brand audience better or Business owners wishing to grow their company through heightened exposure and enhanced customer satisfaction It is particularly useful for Professionals looking to develop stellar customer service skills or Professionals wanting to know the skills it takes to delight your customers or Professionals in a customer-facing role who wants to monitor consumers’ thought processes more effectively or Business leaders trying to connect with their brand audience better or Business owners wishing to grow their company through heightened exposure and enhanced customer satisfaction.

Enroll now: Customer Experience: Build Customer Loyalty

Summary

Title: Customer Experience: Build Customer Loyalty

Price: $44.99

Average Rating: 4.35

Number of Lectures: 11

Number of Published Lectures: 11

Number of Curriculum Items: 11

Number of Published Curriculum Objects: 11

Original Price: £44.99

Quality Status: approved

Status: Live

What You Will Learn

Why customer experience improvement is so important for business growth
How to prioritise customers in every company-centric decision
The ‘Six Ingredients of Customer Delight’
The four key stages of creating an exemplary customer experience
How to monitor and resolve customer disappointment
How to develop a plan that will enhance your business’ exposure through customer-focused actions
How to improve customer experience by understanding how customers think

Who Should Attend

Professionals looking to develop stellar customer service skills
Professionals wanting to know the skills it takes to delight your customers
Professionals in a customer-facing role who wants to monitor consumers’ thought processes more effectively
Business leaders trying to connect with their brand audience better
Business owners wishing to grow their company through heightened exposure and enhanced customer satisfaction

Target Audiences

Professionals looking to develop stellar customer service skills
Professionals wanting to know the skills it takes to delight your customers
Professionals in a customer-facing role who wants to monitor consumers’ thought processes more effectively
Business leaders trying to connect with their brand audience better
Business owners wishing to grow their company through heightened exposure and enhanced customer satisfaction

Are you looking to go above and beyond for your customers? Are you looking for that secret recipe that will take your customers from being ‘pleased’ to ‘delighted’? Do you understand the importance of customer service, but are looking for that extra actionable insight to get your business the exposure it deserves?

This course will be the answer to all your problems – knowing how to improve customer experience can appear simple, but putting your knowledge into practice is another challenge altogether.

By looking at bespoke ‘3-D businesses’ and the way they treat their customers, you will soon understand exactly what it takes to whip up a state of ‘customer delight’. Not only does this provide natural exposure for your company, it enhances the likelihood of customer recurrence, driving your profits up and boosting consumer loyalty. After all, doing that little bit extra requires minimal effort, but it goes such a long way.

The course content won’t only focus on advice and tips. It will give you deep insights into the customer’s psyche, giving you a clear understanding of what makes them ‘tick’. Applying this knowledge opens you up to a world of opportunities. You’ll be able to spot customer disappointment before it becomes a problem, and use your understanding of their thought patterns to navigate the direction your company is going in. The customer comes first, so customer experience management should be at the top of your list of priorities.

Improving customer experience requires a two-pronged approach. It’s not just a case of knowing what makes them happy and working towards delivering on that – customer experience improvement comes from understanding your weaknesses, and looking to resolve them before they hold you back. That way, you can then invest all your efforts into a strategy that moves your consumers from ‘delighted’ to ‘devoted’. Soon, they aren’t just happy with your product or service – it’s something they just cannot live without!

Do you want your customers to be devoted to your business? Then we look forward to welcoming you to the course.

Course Curriculum

Chapter 1: Delighted & Devoted Customers? What's All This About?

Lecture 1: Introduction

Lecture 2: What Exactly Is Customer Delight & Why Bother?

Lecture 3: What We're Up Against

Lecture 4: What's Involved, How Do You Measure Up & Prioritising Your Actions

Chapter 2: Make It Easy

Lecture 1: Why 'Being Easy To Do Business With' Is Key: How 'Easy' Are You?

Chapter 3: Delight Your Customers

Lecture 1: Introducing The 6 Ingredients Of Customer Delight

Chapter 4: From 'Delighted' To 'Devoted'

Lecture 1: From 'Delighted' To 'Devoted': It's All About Consistency

Lecture 2: Spotting 'Disappointment': Maximising Customer Feedback

Lecture 3: Foster 'Devotion' Through Consistency

Chapter 5: Keeping It All Going

Lecture 1: Creating Outstanding Customer Experiences With 3D Service Plan & How To Use It

Lecture 2: Your Next Steps

Instructors

Expert Academy
Supercharge your learning with the world's leading experts
Lahcen Bouya
Online Course Creator & Marketer

Rating Distribution

1 stars: 2 votes
2 stars: 1 votes
3 stars: 1 votes
4 stars: 18 votes
5 stars: 79 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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