Customer Experience (CX) in Industry 4.0
Customer Experience (CX) in Industry 4.0, available at $74.99, has an average rating of 4.53, with 113 lectures, based on 5806 reviews, and has 14849 subscribers.
You will learn about Discover what Customer Experience is Explore the Customer Life Cycle Discover what Industry 4.0 is Explore the Industry 4.0 Environment Discover the Impact of Industry 4.0 on Customer Experience Discover the benefits of Industry 4.0 on Customer Experience Learn how to build an Industry 4.0 Ready Customer Experience (CX) Road-map This course is ideal for individuals who are Anyone who is curious to learn about Customer Experience in Industry 4.0 or Professionals who want to learn how Industry 4.0 is transforming the Customer Experience or Business Owners who want to learn how to create an future-proof customer experience It is particularly useful for Anyone who is curious to learn about Customer Experience in Industry 4.0 or Professionals who want to learn how Industry 4.0 is transforming the Customer Experience or Business Owners who want to learn how to create an future-proof customer experience.
Enroll now: Customer Experience (CX) in Industry 4.0
Summary
Title: Customer Experience (CX) in Industry 4.0
Price: $74.99
Average Rating: 4.53
Number of Lectures: 113
Number of Published Lectures: 101
Number of Curriculum Items: 113
Number of Published Curriculum Objects: 101
Original Price: $199.99
Quality Status: approved
Status: Live
What You Will Learn
- Discover what Customer Experience is
- Explore the Customer Life Cycle
- Discover what Industry 4.0 is
- Explore the Industry 4.0 Environment
- Discover the Impact of Industry 4.0 on Customer Experience
- Discover the benefits of Industry 4.0 on Customer Experience
- Learn how to build an Industry 4.0 Ready Customer Experience (CX) Road-map
Who Should Attend
- Anyone who is curious to learn about Customer Experience in Industry 4.0
- Professionals who want to learn how Industry 4.0 is transforming the Customer Experience
- Business Owners who want to learn how to create an future-proof customer experience
Target Audiences
- Anyone who is curious to learn about Customer Experience in Industry 4.0
- Professionals who want to learn how Industry 4.0 is transforming the Customer Experience
- Business Owners who want to learn how to create an future-proof customer experience
Did you know that the world economy and humanity is at the verge of one of the most transformational periods in history of mankind?
Welcome to the forefront of technological evolution in manufacturing and beyond – welcome to the ‘Customer Experience 4.0 – The Impact of Industry 4.0 on Customer Experience’ course! In an era marked by unprecedented advancements in digitalization, connectivity, and automation, Industry 4.0 represents a paradigm shift that is reshaping the way we conceive, design, and operate industrial systems.
Industry 4.0, often referred to as the fourth industrial revolution, is characterized by the integration of smart technologies, data-driven decision-making, and the seamless interconnection of machines and processes. This course is designed to be your gateway into this transformative landscape, providing a comprehensive exploration of the principles, technologies, and applications that define Industry 4.0.
A course with a simple and comprehensive beginner’s guide to “Customer Experience (CX) in Industry 4.0”!
Now with a 74 page fillable PDF Workbook exclusively designed to supplement this course!
In this course, there are 9 SECTIONSwhich cover over 80 lectures worth OVER 7 HOURS of content;
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SECTION 1 – INTRODUCTION TO CUSTOMER EXPERIENCE (CX)– Discover what Customer Experience (CX) and learn about the ‘Customer Life Cycle’ which has three stages: Discover and Shop; Buy and Install; Use and Service. Explore the roadmap of customer interactions with your brand or business
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SECTION 2 – KEY INSIGHTS AND MARKET TRENDS OF CUSTOMER EXPERIENCE (CX)– Discover Key Insights and Market Trends of Customer Experience including the Omni-Channel Customer Experience, Predictive analytics and Data-driven Insights, Automation for a better CX, Enabling Personalization at scale, Social Media, E-Commerce and Voice Commerce, Transparency across Business Operations, Aligning CX metrics with true drivers of Customer Value, Dedicated CX Roles within Organization, Data Security and Customer Privacy, Self-Service and Empowered Customers
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SECTION 3 – CHALLENGES IN CUSTOMER EXPERIENCE (CX) –Explore the Challenges of Customer Experience including Flawed or Limited Collection of Data, Identifying and Prioritizing CX Issues and Opportunities, Challenges in Delivering a Consistent Omni-Channel Experience, Insufficient Response from Customers, Poor Methods of Capturing Qualitative Data, Connecting Customer Experience and Return-on-Investment (ROI), Organizational Siloes, Outdated Documentation, Generating Data-driven Actionable Insights and Delivering Personalization at scale
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SECTION 4 – OPPORTUNITIES FOR INNOVATION IN CUSTOMER EXPERIENCE (CX) –Learn about the Opportunities for Innovation in Customer Experience including Make Data-driven Proactive Decisions, Better tools and technologies to manage Customer Experience, Better Understanding Customers, Enabling Personalization at scale, Self-Learning Systems and Automated Documentation Updating
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SECTION 5 – EVOLUTION OF INDUSTRIAL REVOLUTIONS AND INDUSTRY 4.0 –Discover the Evolution of Industrial Revolutions, Industry 4.0, Industry 4.0 Environment and Industry 4.0 Design Principles
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SECTION 6 – THE IMPACT OF INDUSTRY 4.0 ON CUSTOMER EXPERIENCE (CX) –Discover the Impact of Industry 4.0 on Customer Experience including Applications of Big Data Analytics and Insights, Applications of Internet-of-Things (IoT) and Cyber Physical Systems (CPS), Applications of Additive Manufacturing, Application of Blockchain Technology, Applications of Artificial Intelligence (AI), Application of Augmented Reality (AR), Virtual Reality (VR) and Mixed Reality (MR), Application of Cloud Computing, Applications of Robotic Process Automation (RPA), Applications of Computer Simulation, Horizontal and Vertical Integration and New Business Models
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SECTION 7 – ADOPTION CHALLENGES OF IMPLEMENTING INDUSTRY 4.0 –Discover the Adoption Challenges of Implementing Industry 4.0 including Skillset Gap and Related Challenges, Financial Challenges, Technology Challenges, Inter-operability and Standardization Challenges, Infrastructure Challenges, Data Leveraging Challenges, Organizational Challenges, External Environment Factors, Legal and Regulation Challenges and Cyber Security Challenges
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SECTION 8 – DRIVERS OF IMPLEMENTING INDUSTRY 4.0 –Discover the Drivers which are accelerating the Adoption of Industry 4.0 including Faster Time-to-Market (TTM) and Matching the Demand-Supply, Organizational Drivers, Better CX, Increasing Efficiency, Productivity and Reducing Wastage, Demand for Better Quality, Competition and Market Drivers, Financial Drivers, Technology Drivers and Enablers, Need for an Agile and Resilient Supply Chain, Labour and Skill Shortages
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SECTION 9 – INDUSTRY 4.0 IMPLEMENTATION FRAMEWORK AND CASE STUDIES –Explore Industry 4.0 Implementation Framework and discover how you can use Industry 4.0 to enhance the Customer Experience for your business
Jump right in to learn and discover about all of the amazing and transformative content on Customer Experience in Industry 4.0 and be updated with latest trends in the world of tech and business! Be a part of Industry 4.0!
About the Instructor:Hi, I’m Deshan and I’m a Digital Transformation Consultant. I have a M. Sc. in Technology Management (Pending) from the Staffordshire University, UK as well as First Class Honors in B. Sc. (Applied Information Technology) from the Staffordshire University, UK. I also have around 10 years of experience in coding websites and software; creating multimedia, illustrations and graphics as well as computer simulation and 3D modelling! Feel free to ask any question regarding Digital Transformation, Industry 4.0 and Digital Disruption in the forum!
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction to the Course
Lecture 2: Course Workbook
Chapter 2: Introduction to Customer Experience
Lecture 1: Introduction to Customer Experience
Lecture 2: Customer Life Cycle
Lecture 3: Benefits of a great Customer Experience (CX)
Lecture 4: Elements of Customer Experience (CX)
Lecture 5: Customer Experience (CX) Metrics
Lecture 6: Key Statistics on Customer Experience (CX)
Lecture 7: Section 1 – Workbook Questions
Chapter 3: Key Insights and Market Trends of Customer Experience
Lecture 1: Introduction to Key Insights and Market Trends of Customer Experience (CX)
Lecture 2: Key Insight 1 – The Omni-Channel Customer Experience (CX)
Lecture 3: Key Insight 2 – Predictive Analytics and Data-driven Insights
Lecture 4: Key Insight 3 – Automation for better CX
Lecture 5: Key Insight 4 – Enabling Personalization at scale
Lecture 6: Key Insight 5 – Social Media, E-Commerce and Voice Commerce
Lecture 7: Key Insight 6 – Self-Service and Empowered Customers
Lecture 8: Key Insight 7 – Data Security and Customer Privacy
Lecture 9: Key Insight 8 – Dedicated CX Roles within Organizations
Lecture 10: Key Insight 9 – Aligning CX metrics with true drivers of Customer Value
Lecture 11: Key Insight 10 – Transparency across Business Operations
Lecture 12: Workbook Questions – Key Insights on Customer Experience
Chapter 4: Challenges of Customer Experience (CX)
Lecture 1: Introduction to Customer Experience (CX)
Lecture 2: Challenge 1 – Flawed or Limited Collection of Data
Lecture 3: Challenge 2 – Identifying and Prioritizing CX Issues and Opportunities
Lecture 4: Challenge 3 – Challenges in Delivering a Consistent Omni-Channel Experience
Lecture 5: Challenge 4 – Insufficient Response from Customers
Lecture 6: Challenge 5 – Poor Methods of Capturing Qualitative Data
Lecture 7: Challenge 6 – Connecting Customer Experience (CX) and Return-on-Investment (ROI)
Lecture 8: Challenge 7 – Organizational Siloes
Lecture 9: Challenge 8 – Outdated Documentation
Lecture 10: Challenge 9 – Generating Data-driven Actionable Insights
Lecture 11: Challenge 10 – Delivering Personalization at scale
Lecture 12: Workbook Questions – Challenges of Customer Experience
Chapter 5: Opportunities for Innovation in Customer Experience (CX)
Lecture 1: Introduction to Opportunities for Innovation in Customer Experience (CX)
Lecture 2: Opportunity 1 – Make Data-driven Proactive Decisions
Lecture 3: Opportunity 2 – Better tools and technologies to manage Customer Experience (CX)
Lecture 4: Opportunity 3 – Better Understanding Customers
Lecture 5: Opportunity 4 – Enabling Personalization at scale
Lecture 6: Opportunity 5 – Self-Learning Systems and Automated Documentation Updating
Lecture 7: Workbook Questions – Opportunities for Innovation in Customer Experience
Chapter 6: Evolution of Industrial Revolutions and Industry 4.0
Lecture 1: Evolution of Industrial Revolutions
Lecture 2: Industry 4.0 Environment – In Summary
Lecture 3: Industry 4.0 Environment – In Detail
Lecture 4: Industry 4.0 Design Principles
Lecture 5: Workbook Questions – Industry 4.0
Chapter 7: The Impact of Industry 4.0 on Customer Experience
Lecture 1: Introduction to the Impact of Industry 4.0 on Customer Experience (CX)
Lecture 2: Introduction to Big Data Analytics
Lecture 3: Impact 1 – Applications of Big Data Analytics and Insights
Lecture 4: Impact 2 – Applications of Internet-of-Things and Cyber Physical Systems (CPS)
Lecture 5: Introduction to Additive Manufacturing
Lecture 6: Impact 3 – Application of Additive Manufacturing
Lecture 7: Introduction to Blockchain Technology
Lecture 8: Impact 4 – Applications of Blockchain Technology
Lecture 9: Introduction to Artificial Intelligence (AI)
Lecture 10: Impact 5 – Applications of Artificial Intelligence (AI)
Lecture 11: Introduction to Augmented Reality, Virtual Reality and Mixed Reality
Lecture 12: Impact 6 – Applications of Augmented Reality, Virtual Reality and Mixed Reality
Lecture 13: Introduction to Cloud Computing
Lecture 14: Impact 7 – Applications of Cloud Computing
Lecture 15: Introduction to Robotic Process Automation (RPA)
Lecture 16: Impact 8 – Applications of Robotic Process Automation (RPA)
Lecture 17: Impact 9 – Applications of Robotics and Automation
Lecture 18: Impact 10 – Applications of Computer Simulation
Lecture 19: Impact 11 – Horizontal and Vertical Integration
Lecture 20: XaaS – As-A-Service Business Models
Lecture 21: Impact 12 – New Business Models
Lecture 22: Workbook Questions – The Impact of Industry 4.0 on Customer Experience
Chapter 8: Customer Journey in Industry 4.0
Lecture 1: Customer Journey in Industry 4.0 – Part 1 of 4
Lecture 2: Customer Journey in Industry 4.0 – Part 2 of 4
Lecture 3: Workbook Questions – Customer Journey in Industry 4.0
Chapter 9: Adoption Challenges of Implementing Industry 4.0
Lecture 1: Introduction to the Adoption Challenges of Implementing Industry 4.0.
Lecture 2: Adoption Challenge 1 – Data Leveraging Challenges
Lecture 3: Adoption Challenge 2 – Organizational Challenges
Lecture 4: Adoption Challenge 3 – External Environment Challenges
Lecture 5: Adoption Challenge 4 – Legal and Regulation Challenges
Lecture 6: Adoption Challenge 5 – Cyber Security Challenges
Lecture 7: Adoption Challenge 6 – Infrastructure Challenges
Lecture 8: Adoption Challenge 7 – Inter-Operability and Standardization
Lecture 9: Adoption Challenge 8 – Technology Challenges
Lecture 10: Adoption Challenge 9 – Financial Challenges
Lecture 11: Adoption Challenge 10 – Skillset Gap and Related Challenges
Lecture 12: Workbook Questions – Adoption Challenges of Implementing Industry 4.0
Chapter 10: Introduction to the Drivers of Implementing Industry 4.0
Lecture 1: Introduction to the Industry 4.0 Drivers of Implementation
Lecture 2: Driver 1 – Faster Time-to-Market (TTM) and Matching the Supply-Demand
Lecture 3: Driver 2 – Organizational Drivers
Lecture 4: Driver 3 – Better CX
Lecture 5: Driver 4 – Increasing Efficiency, Productivity and Reducing Wastage
Lecture 6: Driver 5 – Demand for Better Quality
Lecture 7: Driver 6 – Labour and Skill Shortages
Lecture 8: Driver 7 – Need for an Agile and Resilient Supply Chain
Instructors
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CipherDev Labs™
Digital Transformation and Industry 4.0 Consulting -
Ellisha Rajendran
Chemical Engineering Graduate
Rating Distribution
- 1 stars: 81 votes
- 2 stars: 90 votes
- 3 stars: 456 votes
- 4 stars: 1436 votes
- 5 stars: 3743 votes
Frequently Asked Questions
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