Customer Experience Management Blueprint
Customer Experience Management Blueprint, available at $59.99, has an average rating of 4.54, with 31 lectures, 8 quizzes, based on 685 reviews, and has 2959 subscribers.
You will learn about By the end of this course, you will be able to create, measure and improve a customer experience strategy for your brand or organization. This course gives you a very intense kickstart for your customer strategy Upon completing all sections, you will earn a certificate of completion. This Udemy course gives you valuable insights and handy files on customer experience strategy The material illustrates how every part of an organization is part of the customer service experience You can start working on the Customer Experience right away! Several new and effective ways to deepen your customer strategy Learn how to leverage customer emotions for maximum experience Create customer personas that will excite your employees to serve customers even better Lifetime access to 27 lectures, 8 quizzes and 6 practical tools Over 5 hours of high quality customer experience management content delivered by highly experienced business coaches This course is ideal for individuals who are Leaders how want to make create higher revenue and improve profits using customer experiences or New and experienced managers, who wish to broaden their customer experience management skills or Employees who want to increase their profile in the eyes of their bosses by shining through customer experience knowledge or Marketers who want to turn from pushing material out into pulling customers in or Consultants who want to expand their offering as well as make more money from existing assignments or Entrepreneurs who want to maximize their business potential or (Senior) Managers who want to move into higher positions or Business Leaders who need to wow their peers on their insights regarding customers or C-level executives who need to deliver against challenging financial goals or Chief Customer Officers who want to lift their skills on the next level and convince others in the organization about the importance of customer experiences or Sales people who want to see significant increase in return on invested time or Strategic Leaders who need to make sure the company is heading the right direction also in the future or Business and marketing students who want to get a head start to their competition or Anyone interested in Customer Experience Management and keen interest in increasing relevant skills It is particularly useful for Leaders how want to make create higher revenue and improve profits using customer experiences or New and experienced managers, who wish to broaden their customer experience management skills or Employees who want to increase their profile in the eyes of their bosses by shining through customer experience knowledge or Marketers who want to turn from pushing material out into pulling customers in or Consultants who want to expand their offering as well as make more money from existing assignments or Entrepreneurs who want to maximize their business potential or (Senior) Managers who want to move into higher positions or Business Leaders who need to wow their peers on their insights regarding customers or C-level executives who need to deliver against challenging financial goals or Chief Customer Officers who want to lift their skills on the next level and convince others in the organization about the importance of customer experiences or Sales people who want to see significant increase in return on invested time or Strategic Leaders who need to make sure the company is heading the right direction also in the future or Business and marketing students who want to get a head start to their competition or Anyone interested in Customer Experience Management and keen interest in increasing relevant skills.
Enroll now: Customer Experience Management Blueprint
Summary
Title: Customer Experience Management Blueprint
Price: $59.99
Average Rating: 4.54
Number of Lectures: 31
Number of Quizzes: 8
Number of Published Lectures: 31
Number of Published Quizzes: 8
Number of Curriculum Items: 39
Number of Published Curriculum Objects: 39
Original Price: $34.99
Quality Status: approved
Status: Live
What You Will Learn
- By the end of this course, you will be able to create, measure and improve a customer experience strategy for your brand or organization.
- This course gives you a very intense kickstart for your customer strategy
- Upon completing all sections, you will earn a certificate of completion.
- This Udemy course gives you valuable insights and handy files on customer experience strategy
- The material illustrates how every part of an organization is part of the customer service experience
- You can start working on the Customer Experience right away!
- Several new and effective ways to deepen your customer strategy
- Learn how to leverage customer emotions for maximum experience
- Create customer personas that will excite your employees to serve customers even better
- Lifetime access to 27 lectures, 8 quizzes and 6 practical tools
- Over 5 hours of high quality customer experience management content delivered by highly experienced business coaches
Who Should Attend
- Leaders how want to make create higher revenue and improve profits using customer experiences
- New and experienced managers, who wish to broaden their customer experience management skills
- Employees who want to increase their profile in the eyes of their bosses by shining through customer experience knowledge
- Marketers who want to turn from pushing material out into pulling customers in
- Consultants who want to expand their offering as well as make more money from existing assignments
- Entrepreneurs who want to maximize their business potential
- (Senior) Managers who want to move into higher positions
- Business Leaders who need to wow their peers on their insights regarding customers
- C-level executives who need to deliver against challenging financial goals
- Chief Customer Officers who want to lift their skills on the next level and convince others in the organization about the importance of customer experiences
- Sales people who want to see significant increase in return on invested time
- Strategic Leaders who need to make sure the company is heading the right direction also in the future
- Business and marketing students who want to get a head start to their competition
- Anyone interested in Customer Experience Management and keen interest in increasing relevant skills
Target Audiences
- Leaders how want to make create higher revenue and improve profits using customer experiences
- New and experienced managers, who wish to broaden their customer experience management skills
- Employees who want to increase their profile in the eyes of their bosses by shining through customer experience knowledge
- Marketers who want to turn from pushing material out into pulling customers in
- Consultants who want to expand their offering as well as make more money from existing assignments
- Entrepreneurs who want to maximize their business potential
- (Senior) Managers who want to move into higher positions
- Business Leaders who need to wow their peers on their insights regarding customers
- C-level executives who need to deliver against challenging financial goals
- Chief Customer Officers who want to lift their skills on the next level and convince others in the organization about the importance of customer experiences
- Sales people who want to see significant increase in return on invested time
- Strategic Leaders who need to make sure the company is heading the right direction also in the future
- Business and marketing students who want to get a head start to their competition
- Anyone interested in Customer Experience Management and keen interest in increasing relevant skills
Customer Experience Management brings real business results through optimizing customer interactions to maximize customer lifetime value. Itβs used, for example, by Apple, Amazon, and Google (we also advise some of them). Competitive advantage no longer comes from superior products or services; it comes from personalized experiences: Customers want to get what they want, where they want, and when they want, with a smile.
Many businesses struggle with this change, ripping through the business world because of old industrial-age mindsets. The first step to managing your customer experiences is to understand your customers at a deeper level. For this purpose, we created the Customer Experience Blueprint.
This course allows you to create a systematic and profound analysis of your customers, their expectations, and psychological needs so you can boost revenue, decrease costs, and improve customer service. This customer experience management course contains powerful tools, techniques, and teachings to deepen your knowledge of customer emotions and other relevant aspects.
To simplify the course even further, templates and videos guide you every step of the way, saving you time and energy when putting together your customer experience strategies.
After creating your first Customer Experience Blueprint using the material this course provides, you will have a solid map to constantly improve your business results. This will make you a highly valuable member of your team and company.
Join the course and start creating your customer experience strategies TODAY!
Course Curriculum
Chapter 1: Why Customer Experience Blueprint Is Key To your Business Success?
Lecture 1: Why companies are struggling with customer experience and how to solve it?
Lecture 2: What business benefits can you receive through improving customer experiences?
Lecture 3: What is Customer Experience Blueprint?
Lecture 4: Facts and case studies on effects of customer experiences
Chapter 2: How to Create a Customer Experience Blueprint?
Lecture 1: Learning to use the practical Customer Experience Blueprint tool
Lecture 2: Applying Customer Experience Blueprint to a case example
Chapter 3: Understanding Customer Wants & Needs & Expectations
Lecture 1: Optimizing your strategy by understanding customer wants vs. needs
Lecture 2: Identifying customer wants throughout a customer journey
Lecture 3: Identifying customer needs
Lecture 4: Case example on identifying customer needs and template for your own business
Lecture 5: What are customer expectations and why do they matter for you?
Lecture 6: Applying customer expectation technique to your own business and a case example
Chapter 4: Leveraging Customer Attitudes & Emotions & Psychology
Lecture 1: Use customer emotions as a leverage
Lecture 2: What are customer emotions?
Lecture 3: Identifying emotions in your customer experience
Chapter 5: Writing customer personas to engage employees
Lecture 1: Use customer personas to motivate employees to care about customers
Lecture 2: Instructions and template for writing your own customer personas
Chapter 6: Using Outcome Based Segmentation
Lecture 1: Challenging traditional customer segmentation techniques
Lecture 2: Practical approach to customer-centric segmentation
Chapter 7: Involving customers in Customer Experience Blueprint Design
Lecture 1: Why should you involve customers in designing the blueprint?
Lecture 2: Ensure your success in involving the customers through research
Lecture 3: Mining unsolicited customer feedback
Lecture 4: Using surveys for getting information from customers
Lecture 5: Using interviews to get deeper insight from the customers
Lecture 6: Ethnographic fields trips as method to understand customers better
Chapter 8: Take Action with Customer Experience Blueprint
Lecture 1: The complete template for customer experience blueprint
Lecture 2: Take concrete action with Customer Experience Blueprint!
Chapter 9: COURSE MATERIALS FOR DOWNLOAD
Lecture 1: All the files are available for a download here
Lecture 2: Navigating the Future of Customer Experience: Key Trends and Strategies
Lecture 3: FREE BOOK: The 5-Star Customer Experience (available on Amazon)
Lecture 4: FREE BOOK: Marry Your Customers (available on Amazon)
Instructors
-
Janne Ohtonen, PhD
Customer Experience Trainer, Coach, Mentor and Leader
Rating Distribution
- 1 stars: 15 votes
- 2 stars: 24 votes
- 3 stars: 99 votes
- 4 stars: 242 votes
- 5 stars: 305 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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