Customer Service · Client Retention and Growth Strategies
Customer Service · Client Retention and Growth Strategies, available at $34.99, has an average rating of 3.85, with 8 lectures, based on 30 reviews, and has 73 subscribers.
You will learn about Be the exception, not the rule. Stand out from the competition by offering a unique client experience. Dig deeper and unearth more creative customer service and client retention strategies. Learn to exceed client expectations everytime. Create customers who share how you do business and refer new clients. Acquire and immediately implement strategies that will ensure the highest level of customer service and client retention. Create a 24/7 mindset environment that revolves around the trilogy of business; customer service, client retention and growth strategies. This course is ideal for individuals who are Entry-Level Sales Professionals or Seasoned Sales Professionals or Real Estate Agents and Brokers or Media Sales Professionals or Insurance Sales Professionals or Banking Sales Professionals or Marketing Sales Professionals or Freelancers In Growth Mode or Entrepreneurs In Growth Mode or Recent College Graduates Considering Pursuing A Career In Sales or Soon-To-Be College Graduates Considering Pursuing A Career In Sales It is particularly useful for Entry-Level Sales Professionals or Seasoned Sales Professionals or Real Estate Agents and Brokers or Media Sales Professionals or Insurance Sales Professionals or Banking Sales Professionals or Marketing Sales Professionals or Freelancers In Growth Mode or Entrepreneurs In Growth Mode or Recent College Graduates Considering Pursuing A Career In Sales or Soon-To-Be College Graduates Considering Pursuing A Career In Sales.
Enroll now: Customer Service · Client Retention and Growth Strategies
Summary
Title: Customer Service · Client Retention and Growth Strategies
Price: $34.99
Average Rating: 3.85
Number of Lectures: 8
Number of Published Lectures: 8
Number of Curriculum Items: 8
Number of Published Curriculum Objects: 8
Original Price: $19.99
Quality Status: approved
Status: Live
What You Will Learn
- Be the exception, not the rule.
- Stand out from the competition by offering a unique client experience.
- Dig deeper and unearth more creative customer service and client retention strategies.
- Learn to exceed client expectations everytime.
- Create customers who share how you do business and refer new clients.
- Acquire and immediately implement strategies that will ensure the highest level of customer service and client retention.
- Create a 24/7 mindset environment that revolves around the trilogy of business; customer service, client retention and growth strategies.
Who Should Attend
- Entry-Level Sales Professionals
- Seasoned Sales Professionals
- Real Estate Agents and Brokers
- Media Sales Professionals
- Insurance Sales Professionals
- Banking Sales Professionals
- Marketing Sales Professionals
- Freelancers In Growth Mode
- Entrepreneurs In Growth Mode
- Recent College Graduates Considering Pursuing A Career In Sales
- Soon-To-Be College Graduates Considering Pursuing A Career In Sales
Target Audiences
- Entry-Level Sales Professionals
- Seasoned Sales Professionals
- Real Estate Agents and Brokers
- Media Sales Professionals
- Insurance Sales Professionals
- Banking Sales Professionals
- Marketing Sales Professionals
- Freelancers In Growth Mode
- Entrepreneurs In Growth Mode
- Recent College Graduates Considering Pursuing A Career In Sales
- Soon-To-Be College Graduates Considering Pursuing A Career In Sales
Whom of us have not experienced that sinking feeling of finding out, that our past or current client sought and used the services of another because we failed to remain in touch and connected.
Talk about a kick in the stomach…
But it’s our own fault. Not our client. Somewhere along the line, we dropped the communication ball. The party line we enjoyed with our current and past clients had been severed, and we were the last to know.
Yes, we send a card or two throughout the year.
However, client retention efforts require so much more. Your clients need to feel you are connected to them, not just on a business level, but on a personal one as well. It doesn’t have to be this deep love affair between you and your client. However, it does require a bit more than templated seasonal cards and refrigerator magnets.
And given the absolute fact that our business is dependent on repeat and referral business, it is all the more essential that we strive for a 80% – 100% client retention rate.
If you build solid and consistent relationships with your current and past clients, the business will follow.
As a 20 year real estate broker and relocation specialist, I have found that in addition to the conventional ways of growing my real estate business, I needed to also become a bit more niche and creative with where I spend my time, energy and money.
Being in sales, running our day-to-day business; we sometimes neglect and lose focus of our core foundation and goal, developing deep, lasting, sustainable customer service skills and client relationships; without which, we would be out of business in short order.
Every sales professional learns early on, time is money. You only have “x” amount of hours in the day to commit to the various levels of running your business.
Between meeting with our clients, putting together presentations and pitches for the week, scheduling teleconference calls, preparing mailings, attending association events, networking at chamber business functions and just staying sane throughout the relationship building process, we barely have room in our heads to spend “think time”on best practices for retaining our current and past clients, which is essential for our business success.
I’ve kept this customer service/client retention strategies course short and simple. More as a quick glance reference guide for you to refer back to on a regular basis and flip through on those days you are experiencing a lull and drawing a blank on ways to communicate, connect, and deepen your customer service skills and client relationships.
This course cheatsheet is for the days we have distractions, real or imagined, that keep us from focusing on customer service, client retention, conversion rates and growth.
By now we’ve all read and know, it cost 5 to 6 times moreto acquire a new client than it does to retain a current or past client. Yet we spend most of our marketing dollars, energy and efforts chasing new business.
The key is to somehow merge the desire to grow our sales, with layers of proactive customer service skills and client retention strategies; with a laser-sharp focus on new business development.
That’s the daily challenge. That’s the daily goal.
This customer service/client retention course is all about ideas; quick ideas to keep you firmly positioned front of mind.
My hope is that you will began to hone and sharpen your customer service skills, raise your current and past client retention rates and experience a noticeable elevation of new business, using a mixture of the strategies I have presented to generate increased repeat business, as well as more client referrals.
Raising your client retention rate by even just a small percentage, will ensure a phenomenal rate of return (ROR).
Cultivate your customer/client relationships with positive, proactive customer service skills and client retention strategies.
Build strong customer/client loyalty.
Let’s get started!
“The pursuit, even of the best things, ought to be calm and tranquil.” – Marcus Tullius Cicero
Course Curriculum
Chapter 1: Customer Service · Client Retention and Growth Strategies
Lecture 1: Introduction · Customer Service · Client Retention and Growth Strategies Part I
Lecture 2: Introduction · Customer Service · Client Retention and Growth Strategies Part II
Lecture 3: Customer Service · Client Retention Is Key 1 – 20
Lecture 4: Customer Service · Client Retention Is Key 21 – 40
Lecture 5: Customer Service · Client Retention Is Key 41 – 60
Lecture 6: Customer Service · Client Retention Is Key 61 – 80
Lecture 7: Customer Service · Client Retention Is Key 81 – 100
Lecture 8: Summary · Customer Service · Client Retention and Growth Strategies
Instructors
-
Thomasina Shealey, MBA
Consultant, Entrepreneur, Mentor
Rating Distribution
- 1 stars: 0 votes
- 2 stars: 2 votes
- 3 stars: 5 votes
- 4 stars: 10 votes
- 5 stars: 13 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
You may also like
- Digital Marketing Foundation Course
- Google Shopping Ads Digital Marketing Course
- Multi Cloud Infrastructure for beginners
- Master Lead Generation: Grow Subscribers & Sales with Popups
- Complete Copywriting System : write to sell with ease
- Product Positioning Masterclass: Unlock Market Traction
- How to Promote Your Webinar and Get More Attendees?
- Digital Marketing Courses
- Create music with Artificial Intelligence in this new market
- Create CONVERTING UGC Content So Brands Will Pay You More
- Podcast: The top 8 ways to monetize by Podcasting
- TikTok Marketing Mastery: Learn to Grow & Go Viral
- Free Digital Marketing Basics Course in Hindi
- MailChimp Free Mailing Lists: MailChimp Email Marketing
- Automate Digital Marketing & Social Media with Generative AI
- Google Ads MasterClass – All Advanced Features
- Online Course Creator: Create & Sell Online Courses Today!
- Introduction to SEO – Basic Principles of SEO
- Affiliate Marketing For Beginners: Go From Novice To Pro
- Effective Website Planning Made Simple