Customer Service and Customer Support CRASH COURSE

Customer Service and Customer Support CRASH COURSE, available at $19.99, has an average rating of 4.8, with 19 lectures, based on 18 reviews, and has 1037 subscribers.

You will learn about Deal with difficult clients Get rid of stress Understand the customer service structure Choose the correct channel of communication This course is ideal for individuals who are Customer Service Specialists or Team Leaders or Managers or Language Students or Accountants or Consultants or Business Owners or CEOs or HR Business Partners It is particularly useful for Customer Service Specialists or Team Leaders or Managers or Language Students or Accountants or Consultants or Business Owners or CEOs or HR Business Partners.

Enroll now: Customer Service and Customer Support CRASH COURSE

Summary

Title: Customer Service and Customer Support CRASH COURSE

Price: $19.99

Average Rating: 4.8

Number of Lectures: 19

Number of Published Lectures: 19

Number of Curriculum Items: 19

Number of Published Curriculum Objects: 19

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

Deal with difficult clients
Get rid of stress
Understand the customer service structure
Choose the correct channel of communication

Who Should Attend

Customer Service Specialists
Team Leaders
Managers
Language Students
Accountants
Consultants
Business Owners
CEOs
HR Business Partners

Target Audiences

Customer Service Specialists
Team Leaders
Managers
Language Students
Accountants
Consultants
Business Owners
CEOs
HR Business Partners

Why customer service?

Customer service is one of the fastest-growing areas in the corporate market. Even tech companies start opening business units specialitizing in customer service outsourcing because they realize where is the big money. Due to the pandemic, the demand for the sector increased significantly improving working conditions of agents. Most companies accept remote work and are willing to pay competitive salaries for good specialists.

Why learn from me?

My experience as a Customer Service Agent and later Business Analyst implementing customer service solutions has gave me perspective only few people have. This perspective is the key to understanding the role inside out alongside its different intricacies. Follow my advice and you will climb the corporate ladder in no time!

The course will build a strong foundation with which you will know how to behave with the client, how to deal with stress, what is a faux pas, and what is not. I will also explain to you the etire customer service framework – we will go through business units, engagements, ticketing tools and different channels of communication. We will also talk about different customer service tools like Zendesk, ServiceNow, Teams etc.

Who is this course not for?

If you have a long experience in the field then chances are you most likely going to know everything in this course. In such case, I would not encourage enrolling

Course Curriculum

Chapter 1: Introduction

Lecture 1: Agenda

Lecture 2: What is Customer Service?

Chapter 2: Client Types

Lecture 1: Client Types

Lecture 2: External Client

Lecture 3: Internal Client

Lecture 4: Outsourcing Client

Chapter 3: Channels of communication

Lecture 1: Customer Service Tools

Lecture 2: Emails

Lecture 3: Chat

Chapter 4: Best practices

Lecture 1: How to manage stress

Lecture 2: How to manage angry clients

Lecture 3: Prepare the alphabet

Lecture 4: Get familiar with names

Lecture 5: Use pre-prepared sentences

Lecture 6: Have a partner-oriented approach

Lecture 7: Write down popular issues

Lecture 8: When the time comes, change the project

Lecture 9: Avoid openly admitting to your mistakes

Chapter 5: Vocabulary

Lecture 1: Vocabulary

Instructors

Aleksander Garstka
Multi-Language Tutor

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 0 votes
4 stars: 4 votes
5 stars: 14 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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