Customer service course: descalation in person, call or text

Customer service course: descalation in person, call or text, available at $44.99, with 5 lectures, and has 219 subscribers.

You will learn about Master de-escalation and feedback management in customer service You will learn how to do this in person, on the phone, in a chat or text message. Turn a negative customer experience in a loyal customer. Avoid negative reviews. Deal with different challenging situations and learn how to find common ground with the customer. This course is ideal for individuals who are People that want to improve their customer service skills It is particularly useful for People that want to improve their customer service skills.

Enroll now: Customer service course: descalation in person, call or text

Summary

Title: Customer service course: descalation in person, call or text

Price: $44.99

Number of Lectures: 5

Number of Published Lectures: 5

Number of Curriculum Items: 5

Number of Published Curriculum Objects: 5

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

Master de-escalation and feedback management in customer service
You will learn how to do this in person, on the phone, in a chat or text message.
Turn a negative customer experience in a loyal customer. Avoid negative reviews.
Deal with different challenging situations and learn how to find common ground with the customer.

Who Should Attend

People that want to improve their customer service skills

Target Audiences

People that want to improve their customer service skills

This course equips customer service professionals with essential skills to effectively de-escalate challenging situations in person, over the phone, and through digital channels like chat and text. Participants will learn key techniques, such as active listening, empathy, and tone control, to manage customer interactions with confidence. The course will cover how to set clear expectations, handle difficult conversations, and maintain professionalism under pressure.

We’ll explore practical strategies like using the Eisenhower Matrix to prioritize customer issues, leveraging the Mere Measurement Effect to positively influence customer perceptions, and understanding the importance of Net Promoter Score (NPS) in driving customer loyalty. Real-world scenarios will demonstrate how to apply these techniques in various settings, ensuring participants leave with actionable skills they can use immediately.

By the end of the course, participants will be able to confidently handle complaints, turn negative experiences into positive outcomes, and build stronger customer relationships. This course is ideal for customer service representatives, managers, and anyone looking to enhance their customer interaction skills in today’s fast-paced, multi-channel environment.

This course will teach you invaluable skills that you can use for the rest of your career. Start improving your customer service today with the handy tips that are mentioned in the course.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: Video

Lecture 1: Video course

Chapter 3: Work points

Lecture 1: Working points

Chapter 4: Slides

Lecture 1: Slides info

Chapter 5: Conclusion

Lecture 1: Conclusion

Instructors

Constantijn Simon
Product developer

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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