Customer Service Excellence

Customer Service Excellence, available at $19.99, has an average rating of 4.45, with 9 lectures, based on 16 reviews, and has 456 subscribers.

You will learn about The fundamentals to customer success How to build strong, long-lasting customer relationships Excellent communication skills How to manage customer conflict Building a better rapport with customers Serving customers using social media platforms This course is ideal for individuals who are Anyone working in a customer-facing environment or Established customer service managers and team leaders or Entrepreneurs looking for ways to improve business start-ups or Those wanting to progress into the world of customer service or Business owners looking for content to motivate in the workplace or Those working in a commercial support role or Sales advisors or Product managers or Marketing managers or Account managers or Customer support agents It is particularly useful for Anyone working in a customer-facing environment or Established customer service managers and team leaders or Entrepreneurs looking for ways to improve business start-ups or Those wanting to progress into the world of customer service or Business owners looking for content to motivate in the workplace or Those working in a commercial support role or Sales advisors or Product managers or Marketing managers or Account managers or Customer support agents.

Enroll now: Customer Service Excellence

Summary

Title: Customer Service Excellence

Price: $19.99

Average Rating: 4.45

Number of Lectures: 9

Number of Published Lectures: 9

Number of Curriculum Items: 9

Number of Published Curriculum Objects: 9

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

The fundamentals to customer success
How to build strong, long-lasting customer relationships
Excellent communication skills
How to manage customer conflict
Building a better rapport with customers
Serving customers using social media platforms

Who Should Attend

Anyone working in a customer-facing environment
Established customer service managers and team leaders
Entrepreneurs looking for ways to improve business start-ups
Those wanting to progress into the world of customer service
Business owners looking for content to motivate in the workplace
Those working in a commercial support role
Sales advisors
Product managers
Marketing managers
Account managers
Customer support agents

Target Audiences

Anyone working in a customer-facing environment
Established customer service managers and team leaders
Entrepreneurs looking for ways to improve business start-ups
Those wanting to progress into the world of customer service
Business owners looking for content to motivate in the workplace
Those working in a commercial support role
Sales advisors
Product managers
Marketing managers
Account managers
Customer support agents

Do you have what it takes to deliver excellent customer service?

Working in a customer-facing environment can be a challenge without the right skills. This course is aimed at anyone working in a customer facing-role who is committed to delivering an excellent service, building long-lasting relationships and ultimately offering an outstanding experience to their customers.

Customer expectations have evolved massively in the last decade; demands for quicker response times, enhanced customer support and increased channels of communication can cause frustrations on both sides of the fence if you’re not prepared. That said, the fundamentals of good customer service never change – be convenient, competent and consistent. This course will cover the skills and qualities needed to meet each of the core fundamentals, leaving you with the ability to exceed customer expectations every time. In the digital age, competitors are becoming more futile whatever the industry; so it’s important your customer service skills stand out from the rest.

Together, we’ll be:

Exploring the various industry roles which contribute to customer success
Uncovering the perfect skills required for providing excellent customer service
Creating step-by-step plans in how to problem-solve
Building vocabulary to continuously deliver a positive experience
Discovering how to deal with challenging behaviour
Evaluating customer feedback
Unearthing the key to serving customers through social media
Understanding methods to create long-lasting customer relationships
Advocating for ethical customer service

What’s in it for you?

Personal career growth
Guaranteed customer loyalty
Improved communication
Better business relationships
Higher revenue

By the end of this course, you’ll be confident in becoming customer-focussed, and keen to succeed in building customer loyalty. Join me, and let’s discover the secrets to delivering excellence in customer service together.

Course Curriculum

Chapter 1: An introduction to customer service

Lecture 1: Introduction to customer service roles

Chapter 2: What are the key skills that can help us provide good customer service?

Lecture 1: Customer Service Skills

Chapter 3: Serving customers using social media platforms

Lecture 1: Serving customers using social media platforms

Chapter 4: Building a rapport in social media:

Lecture 1: Building a rapport in social media & putting policies in place

Chapter 5: Building customer relationships

Lecture 1: Building customer relationships

Chapter 6: Adopting language techniques

Lecture 1: Adopting language techniques

Chapter 7: Improving your customer engagement

Lecture 1: Improving your customer engagement

Chapter 8: Evaluating your customer experience

Lecture 1: Evaluating your customer experience

Chapter 9: Providing ethical customer service

Lecture 1: Providing ethical customer service

Instructors

Jade Ball
Business Consultant & English Language Tutor

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 1 votes
4 stars: 9 votes
5 stars: 6 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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