Customer Service Excellence Training

Customer Service Excellence Training, available at $19.99, has an average rating of 1, with 9 lectures, based on 1 reviews, and has 6 subscribers.

You will learn about How to deliver Customer Service Excellence. How to handle Customer Complaints effectively and professionally. How to defining Service Excellence and Poor Service Understand your role in Customer Service Excellence in the organization Understand the importance of change to introduce Customer Service Excellence Develop a mindset and lifestyle of customer service excellence Establish a positive attitude, make peace and move on without baggage How to build excellent relationships and unlearn bad habits How to use your strengths and weaknesses to your advantage You get free handouts and a student workbook (which can be downloaded) This course is ideal for individuals who are People who want to deliver customer service excellence or People who want to advance in their jobs and careers or People who wants to make service excellence their lifestyle or Young People, especially Generation Z – Those born after 1996 It is particularly useful for People who want to deliver customer service excellence or People who want to advance in their jobs and careers or People who wants to make service excellence their lifestyle or Young People, especially Generation Z – Those born after 1996.

Enroll now: Customer Service Excellence Training

Summary

Title: Customer Service Excellence Training

Price: $19.99

Average Rating: 1

Number of Lectures: 9

Number of Published Lectures: 9

Number of Curriculum Items: 9

Number of Published Curriculum Objects: 9

Original Price: $27.99

Quality Status: approved

Status: Live

What You Will Learn

How to deliver Customer Service Excellence.
How to handle Customer Complaints effectively and professionally.
How to defining Service Excellence and Poor Service
Understand your role in Customer Service Excellence in the organization
Understand the importance of change to introduce Customer Service Excellence
Develop a mindset and lifestyle of customer service excellence
Establish a positive attitude, make peace and move on without baggage
How to build excellent relationships and unlearn bad habits
How to use your strengths and weaknesses to your advantage
You get free handouts and a student workbook (which can be downloaded)

Who Should Attend

People who want to deliver customer service excellence
People who want to advance in their jobs and careers
People who wants to make service excellence their lifestyle
Young People, especially Generation Z – Those born after 1996

Target Audiences

People who want to deliver customer service excellence
People who want to advance in their jobs and careers
People who wants to make service excellence their lifestyle
Young People, especially Generation Z – Those born after 1996

Do you want to improve your job prospects, advance in your career, or develop a mindset that is willing to learn about and deliver customer service excellence? Do you want to learn how to deal with customer complaints in a positive way? This course is just for you!

Customer service excellence is no longer an option; it is a survival tool. Client service excellence does not create a competitive edge; it dictates who the market leader will be. If we deal with customer complaints quickly and effectively, we can transform dissatisfied customers into delighted clients.

As online reviews and recommendations from friends and family have become increasingly important in the post-COVID-19 pandemic era, delivering on the customer experience has become more crucial than ever to the long-term profitability of a company. Great customer service leads to better customer loyalty, higher revenue, and lower costs.

Delivering customer service excellence is not only about establishing standards of service and training; it is also about creating a service culture that is embraced and empowers individuals to add their personal touch.

Customer service excellence is what distinguishes you from the competition. Be the best of the best! Not only will we cover details relating to client service excellence, but we will also look at how to make service excellence a lifestyle and get to know more about yourself. We will guide you through the entire course, step-by-step, and you will be able to download the handouts, activities, and workbook. When you have completed this course, you should be able to:

Identify your role in customer service excellence in your organization.
Identify your current levels of client service excellence.
Identify personal barriers to customer service excellence.
Know how to handle Customer Complaints.
Identify the necessity for change and reasons that people resist change.
Apply a Simple Framework for dealing with Change. The Five I’s
Have the ability to building excellent relationships

Course Curriculum

Chapter 1: Introduction and Background

Lecture 1: Introduction to Customer Service Excellence

Lecture 2: Background Video: Watch Service Excellence implemented at College of Du Page

Chapter 2: Your role in the organisation and customer service excellence

Lecture 1: My role in the organization. Defining Service Excellence and Poor Service.

Lecture 2: Watch Mr. Bean (Rowan Atkinson) deliver Customer Service Excellence.

Chapter 3: The importance of change and the introduction of customer service excellence

Lecture 1: Introduction to Change Management. The importance of change.

Lecture 2: An example of resistance to change.

Lecture 3: Practical Hints and Tips for service excellence. A Simple Framework for Change.

Chapter 4: Handling Customer Complaints and The BIG picture

Lecture 1: Getting to know ourselves and others. Building Excellent Relationships

Lecture 2: The BIG picture and handling customer complaints effectively and professionally

Instructors

Dr. Stacy J (PhD)
International Facilitator & Consultant

Rating Distribution

1 stars: 1 votes
2 stars: 0 votes
3 stars: 0 votes
4 stars: 0 votes
5 stars: 0 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

Menu