Customer Service Expert

Customer Service Expert, available at $19.99, has an average rating of 4.64, with 34 lectures, 6 quizzes, based on 325 reviews, and has 809 subscribers.

You will learn about Know the components of service delivery Know the types of teams Learn the team leaders role in managing conflict Learn how to motivate Understanding working together as a team Learning how to deal with difficult people This course is ideal for individuals who are Anyone looking to gain an understanding of the Customer Service expert level and its practical application in the business environment. It is particularly useful for Anyone looking to gain an understanding of the Customer Service expert level and its practical application in the business environment.

Enroll now: Customer Service Expert

Summary

Title: Customer Service Expert

Price: $19.99

Average Rating: 4.64

Number of Lectures: 34

Number of Quizzes: 6

Number of Published Lectures: 26

Number of Curriculum Items: 40

Number of Published Curriculum Objects: 26

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

Know the components of service delivery
Know the types of teams
Learn the team leaders role in managing conflict
Learn how to motivate
Understanding working together as a team
Learning how to deal with difficult people

Who Should Attend

Anyone looking to gain an understanding of the Customer Service expert level and its practical application in the business environment.

Target Audiences

Anyone looking to gain an understanding of the Customer Service expert level and its practical application in the business environment.

Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.

There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.

The Customer Certification Pathway has three main parts: The Customer Service Foundation Program, Customer Service Intermediate Program, and the Customer Service Expert Program.

First, you need to complete the foundation level – The Customer Service Foundation Program which focuses on the fundamentals, general knowledge, terminology and basic concepts used in Customer Service.

Next on the Certification Pathway is the Customer Service Intermediate Program which is made up of 8 courses which you will select a minimum of five programs to complete and progress to the Expert program.

The final level is Customer Service Expert program. This is specifically aimed at Customer Service Supervisors and Managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills. There are two examined components for this program: three mandatory exercises and, one 20 questions multiple choice exam. This program is worth 5 points.

You must have a minimum of 22 points to achieve your expert certification.

Customer Service Foundation Program (2 points) + 5 x Customer Service Intermediate Programs (3 points each). Customer Service Expert Program (5 points) for a total of 22 Points.

Each course provides preparation for the exams and successful candidates receive a certificate.

Once you've completed the course, email our exam department at exams@artofservice.com.au to purchase your exam voucher and sit your final exam.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction to the Program

Chapter 2: Components of Service Delivery

Lecture 1: Introduction and Personal Requirements

Lecture 2: Quality Customer Service Elements and Four Styles of Behaviour

Lecture 3: Service Recovery Strategies

Lecture 4: Roadblock to Service Recovery

Chapter 3: Teams

Lecture 1: Introduction and Working in a Team

Lecture 2: Types of Teams and Teamwork Success

Lecture 3: Employee Involvement and Team Conflict

Lecture 4: Team Leaders Role in Managing Conflict

Chapter 4: Leadership

Lecture 1: Introduction and Learning to be a Leader

Lecture 2: LEAD Model and What sort of a Leader are You

Lecture 3: Lead by Example and Management Processes

Lecture 4: How to Motivate, Coaching Staff and Coaching Skills

Chapter 5: Working Together

Lecture 1: Introduction and Why is Training Needed?

Lecture 2: Contributing to your Team and Learning Organizations

Lecture 3: Development Cycle and Performance Appraisals

Lecture 4: Cross Training and Poor Management

Chapter 6: Customer Relations

Lecture 1: Introduction and Identifying your Customers

Lecture 2: Dealing with Difficult Customers

Lecture 3: Escalated Complaints and Improving Customer Relations

Chapter 7: Employee Reward and Recognition

Lecture 1: Introduction, Promoting Positive Relations and Good Customer Relations

Lecture 2: Setting SMART Goals and Giving and Receiving Feedback

Lecture 3: Employee Recognition

Chapter 8: Customer Service Expert Certification

Lecture 1: Final Exam

Lecture 2: Evaluation Form

Lecture 3: Conclusion – Final Lecture

Instructors

The Art Of Service
Quality education for Career Driven IT Professionals

Rating Distribution

1 stars: 5 votes
2 stars: 1 votes
3 stars: 32 votes
4 stars: 100 votes
5 stars: 187 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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