Customer Service: How to sell more without advertising
Customer Service: How to sell more without advertising, available at $59.99, has an average rating of 4.25, with 15 lectures, 5 quizzes, based on 1218 reviews, and has 6654 subscribers.
You will learn about Master the strategies, the psychology, the systems, processes and people that go into creating a great customer experience, one that creates loyalty and generates word of mouth sales. Put in place a cycle of continuous improvement that enables you to grow the business organically, reduce marketing costs and increase profits. Discover the 10 essential ingredients for creating the wow factor. This course is ideal for individuals who are This course is designed for owners and managers of small to medium sized enterprises with an existing customer base. Many of the examples used are based on a business to consumer model but are equally valid for business to business. or This course is not designed for sole traders or freelancers, although some of the principles covered are applicable to this group. It is particularly useful for This course is designed for owners and managers of small to medium sized enterprises with an existing customer base. Many of the examples used are based on a business to consumer model but are equally valid for business to business. or This course is not designed for sole traders or freelancers, although some of the principles covered are applicable to this group.
Enroll now: Customer Service: How to sell more without advertising
Summary
Title: Customer Service: How to sell more without advertising
Price: $59.99
Average Rating: 4.25
Number of Lectures: 15
Number of Quizzes: 5
Number of Published Lectures: 15
Number of Published Quizzes: 5
Number of Curriculum Items: 20
Number of Published Curriculum Objects: 20
Original Price: $39.99
Quality Status: approved
Status: Live
What You Will Learn
- Master the strategies, the psychology, the systems, processes and people that go into creating a great customer experience, one that creates loyalty and generates word of mouth sales.
- Put in place a cycle of continuous improvement that enables you to grow the business organically, reduce marketing costs and increase profits.
- Discover the 10 essential ingredients for creating the wow factor.
Who Should Attend
- This course is designed for owners and managers of small to medium sized enterprises with an existing customer base. Many of the examples used are based on a business to consumer model but are equally valid for business to business.
- This course is not designed for sole traders or freelancers, although some of the principles covered are applicable to this group.
Target Audiences
- This course is designed for owners and managers of small to medium sized enterprises with an existing customer base. Many of the examples used are based on a business to consumer model but are equally valid for business to business.
- This course is not designed for sole traders or freelancers, although some of the principles covered are applicable to this group.
Most businesses concentrate all their marking effort on attracting new customers, but smart businesses focus on providing a customer experience so fantastic that they're able not only to retain their existing customers but they also attract new ones through word of mouth.
In this course you'll learn how to develop a customer-centric strategy and put in place the people, processes and systems to create the wow factor and transform your customer experience, following in the footsteps of the world's favourite brands.
With over an hour's worth of carefully structured videos using real world examples, plus interactive quizzes I'll give you the tools to understand what makes customers tick, to shape your business around the customer experience and create a cycle of activity which leads to constant improvement, gets your employees on board and has your customers doing your advertising for free.
This course offers owners and managers of small to medium sized enterprises the opportunity to grow their profits organically, without spending a fortune on marketing.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Course Overview
Chapter 2: The Strategy
Lecture 1: Why do so many businesses get it wrong?
Lecture 2: A changing philosophy
Chapter 3: The Science Bit
Lecture 1: The psychology of customer needs
Lecture 2: Understanding value
Chapter 4: What do your customers value?
Lecture 1: Creating the chance to shine
Lecture 2: Face to face with customers
Chapter 5: Striving for continuous improvement
Lecture 1: The SIMPLE Cycle
Lecture 2: Survey
Lecture 3: Investigate and Mend
Lecture 4: Plan
Lecture 5: Launch
Lecture 6: Engage
Chapter 6: It's all about your people
Lecture 1: Attracting, selecting, developing and retaining the best people
Chapter 7: Creating the WOW factor
Lecture 1: The 10 essentials
Instructors
-
Miles Furnell
Business Training and Communications Specialist
Rating Distribution
- 1 stars: 8 votes
- 2 stars: 19 votes
- 3 stars: 111 votes
- 4 stars: 415 votes
- 5 stars: 665 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
You may also like
- Top 10 Video Editing Courses to Learn in November 2024
- Top 10 Music Production Courses to Learn in November 2024
- Top 10 Animation Courses to Learn in November 2024
- Top 10 Digital Illustration Courses to Learn in November 2024
- Top 10 Renewable Energy Courses to Learn in November 2024
- Top 10 Sustainable Living Courses to Learn in November 2024
- Top 10 Ethical AI Courses to Learn in November 2024
- Top 10 Cybersecurity Fundamentals Courses to Learn in November 2024
- Top 10 Smart Home Technology Courses to Learn in November 2024
- Top 10 Holistic Health Courses to Learn in November 2024
- Top 10 Nutrition And Diet Planning Courses to Learn in November 2024
- Top 10 Yoga Instruction Courses to Learn in November 2024
- Top 10 Stress Management Courses to Learn in November 2024
- Top 10 Mindfulness Meditation Courses to Learn in November 2024
- Top 10 Life Coaching Courses to Learn in November 2024
- Top 10 Career Development Courses to Learn in November 2024
- Top 10 Relationship Building Courses to Learn in November 2024
- Top 10 Parenting Skills Courses to Learn in November 2024
- Top 10 Home Improvement Courses to Learn in November 2024
- Top 10 Gardening Courses to Learn in November 2024