Customer Service Masterclass: Turn Buyers Into Raving Fans

Customer Service Masterclass: Turn Buyers Into Raving Fans, available at $39.99, has an average rating of 4.8, with 37 lectures, 2 quizzes, based on 41 reviews, and has 5077 subscribers.

You will learn about Understand the basics of customer service and its importance in today's world Improve company-wide awareness of customer needs Communicate effectively with customers both verbally and nonverbally Master the art of proactive customer service to optimize the experience and proactively delight every customer Respond to customer inquiries and solve problems in a way that leaves the customer satisfied and impressed, turning any negative emotions into positive ones Draw inspiration and learn from a collection of real-world stories and examples of exceptional customer service This course is ideal for individuals who are Anyone working in customer service (now or in the future) or Businesses looking for ways to provide a better experience than their competitors or Anyone leading a customer service team or Small business owners and startup founders or Applicable to all industries It is particularly useful for Anyone working in customer service (now or in the future) or Businesses looking for ways to provide a better experience than their competitors or Anyone leading a customer service team or Small business owners and startup founders or Applicable to all industries.

Enroll now: Customer Service Masterclass: Turn Buyers Into Raving Fans

Summary

Title: Customer Service Masterclass: Turn Buyers Into Raving Fans

Price: $39.99

Average Rating: 4.8

Number of Lectures: 37

Number of Quizzes: 2

Number of Published Lectures: 37

Number of Curriculum Items: 39

Number of Published Curriculum Objects: 37

Original Price: $189.99

Quality Status: approved

Status: Live

What You Will Learn

Understand the basics of customer service and its importance in today's world
Improve company-wide awareness of customer needs
Communicate effectively with customers both verbally and nonverbally
Master the art of proactive customer service to optimize the experience and proactively delight every customer
Respond to customer inquiries and solve problems in a way that leaves the customer satisfied and impressed, turning any negative emotions into positive ones
Draw inspiration and learn from a collection of real-world stories and examples of exceptional customer service

Who Should Attend

Anyone working in customer service (now or in the future)
Businesses looking for ways to provide a better experience than their competitors
Anyone leading a customer service team
Small business owners and startup founders
Applicable to all industries

Target Audiences

Anyone working in customer service (now or in the future)
Businesses looking for ways to provide a better experience than their competitors
Anyone leading a customer service team
Small business owners and startup founders
Applicable to all industries

Welcome to the Customer Service Masterclass, your guide to delivering exceptional customer experiences and turning casual buyers into raving fans.

Customer service has never been more important. In the digital age, one bad customer experience can have a devastating impact on your brand’s reputation.

But the reverse is also true: by consistently overdelivering on expectations, you’ll have customers singing your praises and driving powerful word-of-mouth marketing in no time.

Designed for both customer service professionals and other teams within your organization, this course takes a uniquely holistic approach to customer service, encouraging company-wide awareness of customer needs.

Here are some of the things we’ll cover:

Customer Service Fundamentals: Understand the basics of customer service and why it’s so important in today’s world.
Foundations of Exceptional Customer Service: A few basic principles you’ll want to master before interacting with customers.
Communication Skills: Strategies for communicating effectively with customers, including listening skills, body language, and even specific words and phrases that you may want to use (or avoid using) to make every interaction more positive and productive.
Proactive Customer Service: Learn what it takes to optimize the experience and proactively delight the customer before they ever reach out to you.
Reactive Customer Service: Respond to customer inquiries like a pro and solve problems in a way that leaves the customer satisfied and impressed, turning any negative emotions into positive ones.
Customer Service Examples: Draw inspiration and learn from a collection of real-world customer service stories.
Mental Health: A few tips for approaching customer service in a way that is both healthy and rewarding for you as a human being.

After this course, you should walk away with a high-level understanding of what it takes to deliver outstanding customer service in the modern world. You can use this knowledge to improve your own business, or to boost your customer service career with your current or future employer.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Welcome!

Lecture 2: How To Get The Most Out Of This Course

Chapter 2: Customer Service Fundamentals

Lecture 1: What Is Customer Service?

Lecture 2: Why Does Customer Service Matter?

Chapter 3: The Foundations of Exceptional Customer Service

Lecture 1: The Foundations of Exceptional Customer Service

Lecture 2: Getting To Know Your Customers

Lecture 3: How Well Does Everyone Else Know Your Customers?

Lecture 4: The Importance of Knowing Your Product

Lecture 5: Your Brand Voice

Lecture 6: Customer Service Communication Channels

Chapter 4: Customer Service Communication Skills

Lecture 1: The Importance of Effective Communication

Lecture 2: Improving Your Listening Skills

Lecture 3: Friendliness In Customer Service

Lecture 4: Optimizing Your Appearance & Body Language

Lecture 5: Mastering Your Voice

Lecture 6: Words & Phrases To Use (Or Avoid Using) With Customers

Chapter 5: Proactive Customer Service

Lecture 1: What Is Proactive Customer Service?

Lecture 2: The Most Important Aspect of Proactive Customer Service

Lecture 3: Building Customer Service Into Your Systems

Lecture 4: Help Your Customers Help Themselves

Lecture 5: Checking In With Customers

Lecture 6: Using Social Media To Delight Your Customers

Lecture 7: The Better Way To Handle Mistakes

Lecture 8: Going Above And Beyond For Your Customers

Chapter 6: Reactive Customer Service

Lecture 1: What Is Reactive Customer Service?

Lecture 2: Don't Keep Them Waiting

Lecture 3: A Reminder To Listen

Lecture 4: How To Apologize To Customers Effectively

Lecture 5: How To Turn Unhappy Customers Into Lifelong Fans

Chapter 7: Examples of Exceptional Customer Service

Lecture 1: Customer Service Examples

Lecture 2: Example #1

Lecture 3: Example #2

Lecture 4: Example #3

Lecture 5: Example #4

Chapter 8: Mental Health in Customer Service

Lecture 1: How To Approach Customer Service In a Healthy, Rewarding Way

Chapter 9: Wrapping Up

Lecture 1: Reviewing Key Concepts

Lecture 2: Wrapping Up

Instructors

Brad Merrill
Media Entrepreneur & Bestselling Instructor

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 3 votes
4 stars: 7 votes
5 stars: 31 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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