Customer Service Success: Take Your Skills to the Next Level

Customer Service Success: Take Your Skills to the Next Level, available at $89.99, has an average rating of 4.59, with 223 lectures, based on 3571 reviews, and has 21063 subscribers.

You will learn about Build rapport with customers to improve their satisfaction and your job performance Acquire and implement strategies to exceed your customer’s expectations to stand out from competition Discover ways to increase your job satisfaction and career growth Learn about the value of customer service and what impact it has on your company and job satisfaction Explore which in-demand skills are most valued by employers Decrease problematic situations by avoiding common customer service failures Analyze customer feedback to help your team optimize your company’s products and services Practice purposeful smalltalk to connect with customers and resolve issues Improve your communication using the the power of your voice Make most from first impressions to create a sense of trust, knowledge and professionalism Demonstrate professionalism and build trust using eye contact and facial expressions Influence how customers feel about interacting with you using your posture and body language Learn how to set realistic expectations to prevent customer confusion and difficult situations Replace vague sentences with clear & efficient messaging to avoid and decrease misunderstandings Discover why customers miss important information and what you can do to prevent it Manage unreasonable expectations while keeping your customers happy Improve your verbal and written communication skills to boost your success at work Develop strong active listening skills to build relationships, solve problems, and get your ideas across Discover what barriers can come in the way of effective listening Implement effective listening strategies to make your customers feel heard and understood Explore effective methods to handle upset customers and turn negative situations into positive experiences Use empathy to create positive interactions and take ownership for your customers’ experience Discover what language triggers negative emotions and how you can replace it to create positive experiences Build resilience and learn ways to take care of yourself so you can easily manage stressful situations Effectively manage your customers’ comments on social media Learn effective ways to address positive and negative reviews online to boost your company’s reputation Explore ways big companies use to create memorable experiences for their customers Brainstorm innovative solutions to "wow" your customers by catering to their needs Review common problems and solutions in customer service Watch interviews to gain valuable insights about careers in customer service This course is ideal for individuals who are Individuals working in customer-facing roles or Freelancers and business owners who want to impress their customers and stand out from competitors or Managers looking to provide training and improve the performance of their customer support team or Organizations that want to raise the bar and take their customer support to its next level of excellence It is particularly useful for Individuals working in customer-facing roles or Freelancers and business owners who want to impress their customers and stand out from competitors or Managers looking to provide training and improve the performance of their customer support team or Organizations that want to raise the bar and take their customer support to its next level of excellence.

Enroll now: Customer Service Success: Take Your Skills to the Next Level

Summary

Title: Customer Service Success: Take Your Skills to the Next Level

Price: $89.99

Average Rating: 4.59

Number of Lectures: 223

Number of Published Lectures: 220

Number of Curriculum Items: 223

Number of Published Curriculum Objects: 220

Original Price: $199.99

Quality Status: approved

Status: Live

What You Will Learn

• Build rapport with customers to improve their satisfaction and your job performance
• Acquire and implement strategies to exceed your customer’s expectations to stand out from competition
• Discover ways to increase your job satisfaction and career growth
• Learn about the value of customer service and what impact it has on your company and job satisfaction
• Explore which in-demand skills are most valued by employers
• Decrease problematic situations by avoiding common customer service failures
• Analyze customer feedback to help your team optimize your company’s products and services
• Practice purposeful smalltalk to connect with customers and resolve issues
• Improve your communication using the the power of your voice
• Make most from first impressions to create a sense of trust, knowledge and professionalism
• Demonstrate professionalism and build trust using eye contact and facial expressions
• Influence how customers feel about interacting with you using your posture and body language
• Learn how to set realistic expectations to prevent customer confusion and difficult situations
• Replace vague sentences with clear & efficient messaging to avoid and decrease misunderstandings
• Discover why customers miss important information and what you can do to prevent it
• Manage unreasonable expectations while keeping your customers happy
• Improve your verbal and written communication skills to boost your success at work
• Develop strong active listening skills to build relationships, solve problems, and get your ideas across
• Discover what barriers can come in the way of effective listening
• Implement effective listening strategies to make your customers feel heard and understood
• Explore effective methods to handle upset customers and turn negative situations into positive experiences
• Use empathy to create positive interactions and take ownership for your customers’ experience
• Discover what language triggers negative emotions and how you can replace it to create positive experiences
• Build resilience and learn ways to take care of yourself so you can easily manage stressful situations
• Effectively manage your customers’ comments on social media
• Learn effective ways to address positive and negative reviews online to boost your company’s reputation
• Explore ways big companies use to create memorable experiences for their customers
• Brainstorm innovative solutions to "wow" your customers by catering to their needs
• Review common problems and solutions in customer service
• Watch interviews to gain valuable insights about careers in customer service

Who Should Attend

• Individuals working in customer-facing roles
• Freelancers and business owners who want to impress their customers and stand out from competitors
• Managers looking to provide training and improve the performance of their customer support team
• Organizations that want to raise the bar and take their customer support to its next level of excellence

Target Audiences

• Individuals working in customer-facing roles
• Freelancers and business owners who want to impress their customers and stand out from competitors
• Managers looking to provide training and improve the performance of their customer support team
• Organizations that want to raise the bar and take their customer support to its next level of excellence