Customer Service Superstardom: Customers Will Love You

Customer Service Superstardom: Customers Will Love You, available at $34.99, has an average rating of 4.1, with 54 lectures, 1 quizzes, based on 104 reviews, and has 931 subscribers.

You will learn about Build successful and productive customer relationships Provide outstanding customer service Exceed customer expectations Build good will by understanding customer needs Look and feel great by staying energized, positive and in control Sharpen your communications skills, skills that can be improved over a lifetime State what customer service means in relation to all your customers Connect effectively with customers by phone and email with correct ettiquette Recognize how your attitude affects customer service Understand and deal with difficult customers, insults, threats and complaints Use outstanding customer service to generate return business Understand and use verbal and non-verbal communication Advance in their organisation through customer service success This course is ideal for individuals who are anyone who wants to take their customer service skills to the next level… from good to great to guru or people wishing to create a competitive advantage through awesome customer service or business owners who want customers that are walking billboards for your products and services or managers who invest in employee's – a happy employee equals happy customers or students & job seekers who want to stand out from the crowd or employees who deal with other employees, the internal customers It is particularly useful for anyone who wants to take their customer service skills to the next level… from good to great to guru or people wishing to create a competitive advantage through awesome customer service or business owners who want customers that are walking billboards for your products and services or managers who invest in employee's – a happy employee equals happy customers or students & job seekers who want to stand out from the crowd or employees who deal with other employees, the internal customers.

Enroll now: Customer Service Superstardom: Customers Will Love You

Summary

Title: Customer Service Superstardom: Customers Will Love You

Price: $34.99

Average Rating: 4.1

Number of Lectures: 54

Number of Quizzes: 1

Number of Published Lectures: 54

Number of Curriculum Items: 55

Number of Published Curriculum Objects: 54

Original Price: $22.99

Quality Status: approved

Status: Live

What You Will Learn

Build successful and productive customer relationships
Provide outstanding customer service
Exceed customer expectations
Build good will by understanding customer needs
Look and feel great by staying energized, positive and in control
Sharpen your communications skills, skills that can be improved over a lifetime
State what customer service means in relation to all your customers
Connect effectively with customers by phone and email with correct ettiquette
Recognize how your attitude affects customer service
Understand and deal with difficult customers, insults, threats and complaints
Use outstanding customer service to generate return business
Understand and use verbal and non-verbal communication
Advance in their organisation through customer service success

Who Should Attend

anyone who wants to take their customer service skills to the next level… from good to great to guru
people wishing to create a competitive advantage through awesome customer service
business owners who want customers that are walking billboards for your products and services
managers who invest in employee's – a happy employee equals happy customers
students & job seekers who want to stand out from the crowd
employees who deal with other employees, the internal customers

Target Audiences

anyone who wants to take their customer service skills to the next level… from good to great to guru
people wishing to create a competitive advantage through awesome customer service
business owners who want customers that are walking billboards for your products and services
managers who invest in employee's – a happy employee equals happy customers
students & job seekers who want to stand out from the crowd
employees who deal with other employees, the internal customers

Customer Service is the gold standard for better business, and better business is better income. Happy days and rewards will come from your great service. Learn all the tricks to deal with customer service situations.

What our students say…

“The instructor was clear, concise, informative and engaging which made it a pleasure to participate. I will be recommending this course to my staff if not paying for them to take it.”

— Stefan (Customer Service and Communication for Successstudent)

“Excellent presentation, great content and knowledgeable presenter.”

— Damien (Customer Service and Communication for Success student)

Never stop believing in the importance of the single customer

Do you remember that first customer? The care you took to make sure that your customer service was “over the top” impressive? This customer was crucial to the business.

We all agree that customer service and communication is very important.So why do we see lots of poor examples? Have you experienced the rude call centre person? Or the sales assistant busy chatting to a coworker? We all have!

We all know what bad customer service feels like. The fact that you are looking at customer service courses means you’re ahead of the rest. This course takes you back to customer service basics.

Every single customer is irreplaceable!

Customer Service and Communications Trainingleads you on a journey that exceeds your customer’s expectations, outperforms your competitors and makes you a valuable employee.

Discover the secrets to creating a Customer Service competitive advantage.

Master Customer Service and Communications skills in this course and crush your competition.

Understand your attitude towards customer service and communication. This course is interactive and we guarantee that we will add our customer service experience to you in the course material and in our interactive course challenges.

If you don’t communicate with customers, you serve someone who does. Customer service skills are effective in building relationships within your organisation too.

How do you stack up in Customer Service and Communications?

Customer Service and Communication Training offers:

Training from instructors who live the material
Expert advice from real life experiences
Powerful tips and tricks for success
Our interaction with you – discussion on your customer experiences
Challenging activities
A platform to share your knowledge

Enrol risk-free today with Udemy’s 30 day, no questions asked, money back guarantee.

Click “take this course” now and make happier customers now.

Course Curriculum

Chapter 1: Getting Started With Customer Service

Lecture 1: Introduction

Lecture 2: Objectives

Lecture 3: Activity: Pre-Assignment

Lecture 4: Customer Service, What is it Exactly?

Lecture 5: Who Provides Customer Service in Your Organisation?

Lecture 6: Exploring External Customers

Lecture 7: Exploring Internal Customers

Lecture 8: Activity: Customer Service Skills

Lecture 9: For Employers – Let's Talk

Chapter 2: Attitude Matters!

Lecture 1: Great customer Service Begins With a Great Attitude

Lecture 2: The Importance of Your Appearance

Lecture 3: Smiling Releases Endorphins

Lecture 4: Stay Energized

Lecture 5: Customer Service is About Connecting

Lecture 6: Activity: Positivity

Chapter 3: What? The Customer has needs?

Lecture 1: What Do Your Customers Want? What Do They Need?

Lecture 2: Understand The Customers Situation

Lecture 3: To Judge or Not To Judge

Lecture 4: Basic Needs

Lecture 5: This Is What Will Set You Apart From Your Customers

Lecture 6: Activity: Exceeding Expectations – Your Story

Lecture 7: Market Story

Chapter 4: Generating Return Customers

Lecture 1: This Is The CornerStone To Customer Retention

Lecture 2: Activity: Build Rapport

Lecture 3: Following up: This Is The Beginning – Not The End

Lecture 4: One Of Your Biggest Opportunities For Success

Lecture 5: Life Can Be Difficult…So Can Customers

Chapter 5: Customer Service In Person

Lecture 1: Your Opportunity To Build Relationships

Lecture 2: In Person – The Advantages And Disadvantages

Lecture 3: In Person – Your Body Speaks.

Chapter 6: Customer Service Over The Phone

Lecture 1: Over The Phone – The Advantages And Disadvantages

Lecture 2: Over the Phone Tips and Tricks

Lecture 3: Body Language Is No Longer Relevant

Chapter 7: Customer Service By Email

Lecture 1: Communicating Effectively Via Email

Lecture 2: Email: Advantages & Disadvantages

Lecture 3: Email: Tips & Tricks

Lecture 4: Email Tips & Tricks List

Lecture 5: Activity: Body Language

Chapter 8: Difficult Customers – What To Do!

Lecture 1: Recover Difficult Customers

Lecture 2: Decelerate Anger

Lecture 3: Find Common Ground

Lecture 4: Set Limits

Lecture 5: Managing Your Own Emotions

Chapter 9: Letting Customers Set Your Standards Is Dangerous

Lecture 1: Understanding When To Escalate

Lecture 2: I Swear – Dealing With Vulgarity

Lecture 3: That's Insulting

Lecture 4: Dealing With Legal And Physical Threats

Lecture 5: For Employers – Your Policy

Lecture 6: Activity: Difficult Customers – Your Story

Chapter 10: Customer Service – It Takes Time

Lecture 1: Wow Your Customers Every Time

Lecture 2: Tips

Lecture 3: 10 Tips Audio

Lecture 4: This Book Should Be Found Anywhere You Find Employees

Lecture 5: Congratulations

Instructors

Judy Clark
Trainer/Consultant/Online Educator
Alan Brooks
Educator at Udemy, yearning to learn and share equally.

Rating Distribution

1 stars: 5 votes
2 stars: 3 votes
3 stars: 17 votes
4 stars: 35 votes
5 stars: 44 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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