Customer Service & Support For Customer Service Executives
Customer Service & Support For Customer Service Executives, available at $69.99, has an average rating of 4.49, with 39 lectures, based on 1277 reviews, and has 3093 subscribers.
You will learn about The Fundamental Principle Of Customer Service The Importance & Role Of Customer Service In Any Business The Types Of Customer Service & Their Importance The Core Understanding Of Role Of A Customer Service Executive The Skills Required To Be A Great Customer Service Executive The Culture Of Helping & Providing Excellent Customer Experience The Key To Create Long Lasting Relationship With Customers The Tricks & Tips To Manage Upset Customers & Delight Them The Key To Emotional Well Being While Dealing With Customers The Steps To Use Customer Feedback For Process Improvement This course is ideal for individuals who are This course is for entrepreneurs who want to provide great customer service to their customers. or This course is for freelancers to provide excellent service to their clients or This course is for aspiring as well as existing customer service executives It is particularly useful for This course is for entrepreneurs who want to provide great customer service to their customers. or This course is for freelancers to provide excellent service to their clients or This course is for aspiring as well as existing customer service executives.
Enroll now: Customer Service & Support For Customer Service Executives
Summary
Title: Customer Service & Support For Customer Service Executives
Price: $69.99
Average Rating: 4.49
Number of Lectures: 39
Number of Published Lectures: 38
Number of Curriculum Items: 41
Number of Published Curriculum Objects: 40
Original Price: $19.99
Quality Status: approved
Status: Live
What You Will Learn
- The Fundamental Principle Of Customer Service
- The Importance & Role Of Customer Service In Any Business
- The Types Of Customer Service & Their Importance
- The Core Understanding Of Role Of A Customer Service Executive
- The Skills Required To Be A Great Customer Service Executive
- The Culture Of Helping & Providing Excellent Customer Experience
- The Key To Create Long Lasting Relationship With Customers
- The Tricks & Tips To Manage Upset Customers & Delight Them
- The Key To Emotional Well Being While Dealing With Customers
- The Steps To Use Customer Feedback For Process Improvement
Who Should Attend
- This course is for entrepreneurs who want to provide great customer service to their customers.
- This course is for freelancers to provide excellent service to their clients
- This course is for aspiring as well as existing customer service executives
Target Audiences
- This course is for entrepreneurs who want to provide great customer service to their customers.
- This course is for freelancers to provide excellent service to their clients
- This course is for aspiring as well as existing customer service executives
Who is this course for? – This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service Executive. This course is also for entrepreneurs to the learn importance of customer service in any business.
Why this course? – Easy to understand concepts and tools that help anyone acquire the skill of providing excellent customer support in less than $20.
What else is offered? – This training offers all theoretical knowledge combines with assignments, quizzes and real life customer calls to help enhance the learning of the student. The course also offers a Q&A section, assignment feedback and direct messaging option to provide exceptional cause experience.
What do I teach in this course –
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The true essence of Customer Service
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What is Customer Service? Why is Customer Service important?
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How Service is becoming more important than the product
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The importance of Customer Service in all aspects of a business
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Who is a Customer Service Executive?
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What are the roles and responsibilities of a professional Customer Service Executive?
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The skills important for a Customer Service Executive.
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How empathy and honesty help provide exceptional Customer Service.
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The long term implications of great Customer Service.
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How to handle customer calls through explained real world calls.
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Understand complete world of Customer Service, Customer Support, and Customer Care.
Who is this course for –
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Anyone who wants to enter the field of customer service and apply for the role of a customer service executive.
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Existing customer service executives who want to learn more about customer service and improve their skills
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Entrepreneurs who want to grow their company and brand by giving exceptional customer service.
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Freelancers who want to provide great customer service to their clients and create lasting relationships with them.
Customer service is critical for success of any business. You can have just one customer in your business but as long as you provide good service to that customer, you will have a long lasting relationship that helps your company grow.
You will also learn everything you need to know to create your own high-performing customer service team.
You will have the opportunity to not just learn theories but also take assignments, ask questions specific to you, understand case studies of successful customer service companies and even watch sample customer interactions.
“The course starts with a great introduction and overview of Customer Service, then goes onto the how’s and finally has sales call. Overall, a complete course that has helped me understand the importance of customer service and how to excel in providing that excellent customer service.” – John C.
“As a beginner who is currently applying for jobs in customer service, I feel this course is exactly what I needed. It has set me up perfectly to know what my job would entail, how to handle customers, and what kind of roles and tasks I could have. The instructor has also given it a perspective from an entrepreneur so in case I ever start my own business, it would make sense that in order to satisfy customers, good customer service is important. I hope I can implement the things taught in this course and do a good job at my company and create a lot of satisfied and happy customers for them.” – Victoria
Special credit to Krittika Arora for helping me create this course.
In case you have any questions feel free to reach out to me.
I look forward to seeing you in the course!
Salil Dhawan, Peter Alkema
Course Curriculum
Chapter 1: Introduction
Lecture 1: Course Introduction By Salil Dhawan
Lecture 2: Introduction To Customer Service by Peter Alkema
Lecture 3: Introduce Yourself
Lecture 4: Let Us Celebrate Learning Together!
Chapter 2: Introduction to Customer Service
Lecture 1: What Is Customer Service? Why It It Required? Why Is It Important?
Lecture 2: What Are The Benefits Of Good Customer Service?
Lecture 3: Who Is A Customer Service Executive?
Lecture 4: Assignment 1 Questions
Lecture 5: Congratulations On Completing 25% Of The Course! Let Us Keep Learning!
Chapter 3: How To Be A Good Customer Service Executive
Lecture 1: How To Be A Good Customer Service Executive? Part 1
Lecture 2: How To Be A Good Customer Service Executive? Part 2
Lecture 3: How To Be A Good Customer Service Executive? Part 3
Lecture 4: Personality Traits For A Good Customer Service Executive
Lecture 5: Assignment 2 Questions
Lecture 6: Congratulations On Completing 50% Of The Course! Let Us Keep Learning!
Chapter 4: Dealing With Upset Customers
Lecture 1: Initial Interaction With An Upset Customer
Lecture 2: How To Handle Customer Complaints
Lecture 3: How To Solve Customer Complaints
Lecture 4: How To Emotionally Deal With Handling Upset Customers
Lecture 5: Congratulations On Completing 75% Of The Course! Let Us Keep Learning!
Chapter 5: Tools To Be A Good Customer Service Executive
Lecture 1: What Do You Need To Excel At Your Job? Knowledge And Training
Lecture 2: Customer Call 1 – Live Demo
Lecture 3: Customer Call 2 – Live Demo
Chapter 6: Using Customer Service For Process Improvement & To Manage Escalated Complaints
Lecture 1: How To Manage Escalated Complaints And The Power Of Social Media
Lecture 2: How Customer Service Feedback Leads To Process Improvement
Chapter 7: Thank You For Being A Part Of This Course
Lecture 1: Thank You!
Chapter 8: (Optional) Webinar With Customer Service Expert Krittika
Lecture 1: Introduction & Importance Of Customer Service
Lecture 2: Learn How To Deal With Customer Complaints
Lecture 3: Examples Of Customer Service Complaints & How To Deal With Them
Lecture 4: Advice To Individuals Who Are New To The Field Of Customer Service
Lecture 5: Mindset Is Very Important In Providing Excellent Customer Service
Lecture 6: Customer Service Experiences, Processes, And Process Improvement
Lecture 7: Customer Service Advice Based On Working At A Cake Company
Lecture 8: The Benefits Of Personalized Customer Service
Lecture 9: How To Transition From Physical To Digital Customer Service?
Lecture 10: What Is The Future Of Customer Service In Business?
Lecture 11: Industries That Have An Increased Focus On Customer Service
Lecture 12: Final Thoughts on Customer Service
Instructors
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Salil Dhawan
Serial Entrepreneur, Salesman and Motivator -
Peter Alkema
Business | Technology | Self Development
Rating Distribution
- 1 stars: 9 votes
- 2 stars: 25 votes
- 3 stars: 117 votes
- 4 stars: 417 votes
- 5 stars: 710 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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