Customer Service to Customer Relationship Management

Customer Service to Customer Relationship Management, available at $24.99, has an average rating of 4.23, with 8 lectures, based on 432 reviews, and has 998 subscribers.

You will learn about Satisfied customers are returning customers. Converting your customers into brand advocates will not only bring you more customers but savings in advertisement costs. How do you do that? Check out this course and begin doubling and even tripling your revenue through brand advocates. This course is ideal for individuals who are Anyone who wants to increase their customer base and generate revenue through customer relationship management. It is particularly useful for Anyone who wants to increase their customer base and generate revenue through customer relationship management.

Enroll now: Customer Service to Customer Relationship Management

Summary

Title: Customer Service to Customer Relationship Management

Price: $24.99

Average Rating: 4.23

Number of Lectures: 8

Number of Published Lectures: 8

Number of Curriculum Items: 8

Number of Published Curriculum Objects: 8

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

Satisfied customers are returning customers. Converting your customers into brand advocates will not only bring you more customers but savings in advertisement costs. How do you do that? Check out this course and begin doubling and even tripling your revenue through brand advocates.

Who Should Attend

Anyone who wants to increase their customer base and generate revenue through customer relationship management.

Target Audiences

Anyone who wants to increase their customer base and generate revenue through customer relationship management.

While all businesses focus their efforts on excellent customer service it usually ends there. It is also important that the relationship built with the customer from the point of sale is sustained. The goal of your business should be to develop brand ambassadors and it starts with your regular customers! This course is designed for the leaner to understand and acknowledge their role in the development of a culture of Service. It is expected that the learner will have a clear understanding of their role in customer relationship and learn skills in handling difficult situations with ease so as to project a positive and professional image of the business to its customer.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: Differentiating Between Customer Service and Customer Relationship

Lecture 1: Defining Customer Service and Customer Relationship

Chapter 3: Customer Relationship Stage # 1: Discovery

Lecture 1: Stage 1: Discovery

Chapter 4: Customer Relationship Stage # 2: Evaluation

Lecture 1: Stage 2: Evaluation

Chapter 5: Customer Relationship Stage 3: Purchasing

Lecture 1: Stage 3: Purchasing

Chapter 6: Customer Relationship Stage 4: Experiencing

Lecture 1: Stage 4: Experiencing

Chapter 7: Customer Relationship Stage 5: Retention

Lecture 1: Stage 5: Retention

Chapter 8: Customer Relationship Stage 6: Brand Advocate

Lecture 1: Stage 6: Brand Advocate

Instructors

Coach Jarret
Career Coach

Rating Distribution

1 stars: 6 votes
2 stars: 7 votes
3 stars: 65 votes
4 stars: 158 votes
5 stars: 196 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

Menu