Customer Service Training

Customer Service Training, available at $39.99, has an average rating of 4.47, with 67 lectures, 2 quizzes, based on 175 reviews, and has 420 subscribers.

You will learn about Who are Customers Develop a Customer Friendly Approach What Customer Service Means Professional Qualities in Customer Service How Good Information is Often Good Service Conversations Over the Telephone Telephone Etiquette Respond to business email quickly! Making a Good First Impression How to avoid customer service irritants Ask the right questions Learn personality types Cope with extreme scenarios Fix problems fast Handle difficult co-workers Improve customer service Improve processes This course is ideal for individuals who are This course is suitable for customer service professionals and customer support team managers It is particularly useful for This course is suitable for customer service professionals and customer support team managers.

Enroll now: Customer Service Training

Summary

Title: Customer Service Training

Price: $39.99

Average Rating: 4.47

Number of Lectures: 67

Number of Quizzes: 2

Number of Published Lectures: 67

Number of Published Quizzes: 2

Number of Curriculum Items: 69

Number of Published Curriculum Objects: 69

Original Price: $199.99

Quality Status: approved

Status: Live

What You Will Learn

Who are Customers
Develop a Customer Friendly Approach
What Customer Service Means
Professional Qualities in Customer Service
How Good Information is Often Good Service
Conversations Over the Telephone
Telephone Etiquette
Respond to business email quickly!
Making a Good First Impression
How to avoid customer service irritants
Ask the right questions
Learn personality types
Cope with extreme scenarios
Fix problems fast
Handle difficult co-workers
Improve customer service
Improve processes

Who Should Attend

This course is suitable for customer service professionals and customer support team managers

Target Audiences

This course is suitable for customer service professionals and customer support team managers

The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else.
Literally everything we do, every concept perceived, every technology developed and associate employed, is directed with this one objective clearly in mind – pleasing the customer.” Sam M. Walton, CEO Wal-Mart�

Ask any CEO of a company, president of a bank, manager of an office, minister or staff person and they will tell you HOW IMPORTANT the customer is to their operations and success.�

How you define service shapes every interaction you have with your customers. Limited definitions of service based on an exchange of monies for goods or service misses the overall point of customer service. “Service” should provide the customer with more than a product or action taken on his/her behalf. It should provide satisfaction. In essence, the customer should walk away pleased at the result of the transaction – not just content but actually happy. A happy customer will continue to be a buying customer and a returning customer.�

In the 50 Keys to Exceptional Customer Service you will learn the best practices that top organizations we look up to implement and adopt in . systematic and consist way to achieve real success and dwarf their competitors.

Course Curriculum

Chapter 1: Customer Service Foundations

Lecture 1: Introduction to Customer Service Skills

Lecture 2: Recognizing Customer Expectations

Lecture 3: Identifying Customer Needs

Lecture 4: Exercises

Lecture 5: Verbal and Non-Verbal Communication

Lecture 6: Building Trust and Credibility through Communication

Lecture 7: The Importance of Active Listening

Lecture 8: Acknowledging and Validating Customer Emotions

Lecture 9: The Importance of Clarity in Emails

Lecture 10: Psychological Impact of Tone

Lecture 11: Identifying the Right Platforms

Lecture 12: Establishing Initial Trust

Lecture 13: Understanding the Problem

Lecture 14: Importance of Feedback and Complaint Management

Lecture 15: Personalization in Customer Service

Lecture 16: Introduction to the Eisenhower Matrix

Lecture 17: Introduction to Customer Centricity

Lecture 18: Predictive Customer Service with AI

Lecture 19: Defining Service Values

Lecture 20: Introduction to Net Promoter Score

Lecture 21: Introduction to Kaizen in Customer Service

Lecture 22: Advanced CRM for Personalization

Lecture 23: Advanced CRM for Personalization

Chapter 2: The 50 Keys To Exceptional Customer Service

Lecture 1: How to Deal with Aggressive Customers

Lecture 2: Good vs Excellent Customer Service

Lecture 3: Stages of the Customer Life Cycle

Lecture 4: Types of Customers

Lecture 5: Key 1. Embrace The Service Standards

Lecture 6: Key 2-7 To Exceptional Customer Service

Lecture 7: Key 8. Cultivate a Culture of Excellence

Lecture 8: Key 9. Make a Great First Impression

Lecture 9: Key 10-11 to Exceptional Customer Service

Lecture 10: Key 12 – Quit Being Right

Lecture 11: Key 13 – Answer the Phone

Lecture 12: Key 14 – Welcome Complaints

Lecture 13: Key 15 – Know the Problem

Lecture 14: Key 16 – Manage Angry Clients

Lecture 15: Key 17 – Say Yes

Lecture 16: Key 18-20 to Exceptional Customer Service

Lecture 17: Key 21-22 Seeking Feedback

Lecture 18: Key 23-24 Comments Cards & Focus Groups

Lecture 19: Key 25 – Lead by Personality

Lecture 20: Key 26 – Know Their Hot Buttons

Lecture 21: Key 27 – Cope With Extreme Scenarios

Lecture 22: Key 28 – Know Their Expectations

Lecture 23: Key 29 – Step Up

Lecture 24: Key 30 – Fix Problems Fast

Lecture 25: Key 31 – Recover Bad Service

Lecture 26: Key 32 – Handle Difficult Co-Workers

Lecture 27: Key 33 – Build Cross-Departmental Bridges

Lecture 28: Key 34 – Know When To Escalate

Lecture 29: Key 35 – Improve Processes

Lecture 30: Key 36 – Improve Customer Experience

Lecture 31: Key 37 – Be Available 24-7-365

Lecture 32: Key 38 – Use the Right Channels

Lecture 33: Key 39 – Use Social Media

Lecture 34: Key 40 – Follow Through

Lecture 35: Key 41 – Be Confident

Lecture 36: Key 42 – Get Oriented with Different Cultures

Lecture 37: Key 43 – Make Honesty Your Policy

Lecture 38: Key 44 – Sustain Your Stamina

Lecture 39: Key 45 – Manage Your Space

Lecture 40: Key 46 – Make Transactions Easy

Lecture 41: Key 47 – Make Sure You're Tuned In

Lecture 42: Key 48 – Be Memorable

Lecture 43: Key 49 – Add Your Personal Touch

Lecture 44: Key 50 – Leave a Great Last Impression

Instructors

AJK Consulting
Organizational Behavior & Work Psychology Experts

Rating Distribution

1 stars: 3 votes
2 stars: 6 votes
3 stars: 28 votes
4 stars: 67 votes
5 stars: 71 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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