Customer Success 101
Customer Success 101, available at $27.99, has an average rating of 4.3, with 32 lectures, based on 57 reviews, and has 114 subscribers.
You will learn about Knowledge to kick-start a career in Customer Success Helpful prep for Customer Success interviews The foundations needed to succeed in Customer Success Information on Customer Success in a Software-as-a-Service (SaaS) organization This course is ideal for individuals who are People in organizations curious to learn more about Customer Success or People that want to make a career change into Customer Success and are looking for a solid foundation or Recruiters interested in learning more about Customer Success or Recruiters looking for tips on hiring and finding Customer Success talent It is particularly useful for People in organizations curious to learn more about Customer Success or People that want to make a career change into Customer Success and are looking for a solid foundation or Recruiters interested in learning more about Customer Success or Recruiters looking for tips on hiring and finding Customer Success talent.
Enroll now: Customer Success 101
Summary
Title: Customer Success 101
Price: $27.99
Average Rating: 4.3
Number of Lectures: 32
Number of Published Lectures: 32
Number of Curriculum Items: 32
Number of Published Curriculum Objects: 32
Original Price: CA$34.99
Quality Status: approved
Status: Live
What You Will Learn
- Knowledge to kick-start a career in Customer Success
- Helpful prep for Customer Success interviews
- The foundations needed to succeed in Customer Success
- Information on Customer Success in a Software-as-a-Service (SaaS) organization
Who Should Attend
- People in organizations curious to learn more about Customer Success
- People that want to make a career change into Customer Success and are looking for a solid foundation
- Recruiters interested in learning more about Customer Success
- Recruiters looking for tips on hiring and finding Customer Success talent
Target Audiences
- People in organizations curious to learn more about Customer Success
- People that want to make a career change into Customer Success and are looking for a solid foundation
- Recruiters interested in learning more about Customer Success
- Recruiters looking for tips on hiring and finding Customer Success talent
Customer Success is one of the growing fields in the technology industry, born from the need to retain customers and deliver value. As technology companies continue to rapidly expand, there is an increasing need for Customer Success professionals. Uber, Google, and Microsoft are just some examples of tech companies that now employ customer success professionals and it’s a trend that will continue to grow in the future.
This is a high impact course, covering essential topics in a short amount of time and removing the fluff so you get the information you need. You’ll acquire the foundations of customer success, how it was started, the tools and metrics, the typical work involved, and the steps to get a job in the field.
What makes this course different from other Customer Success courses?
The course focuses on Customer Success specifically within SaaS organizations that are pioneering this new industry (a perspective missing from other courses). Gain valuable insights from two instructors who have ten years of combined first-hand Customer Success experience at various SaaS companies in North America, Australia, and Europe. During this time, they’ve interviewed, hired and built Customer Success teams. Using this knowledge, they provide insights on the ideal profile of a Customer Success professional and ultimately landing a role in this field.
Bonus:The course now includes an interactive Q&A session between the instructors addressing the frequently asked questions from the students!
What if I’m already in Customer Success?
The course provides helpful information on the foundations of Customer Success along with useful resources to elevate your current Customer-Success-related conversations.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Course Introduction
Lecture 2: Instructor Introduction
Lecture 3: Introduce Yourself
Chapter 2: Introduction to Customer Success
Lecture 1: History
Lecture 2: Growing Demand
Lecture 3: Customer Success in a Nutshell
Lecture 4: Basic Terminology
Chapter 3: Customer Success Organizations
Lecture 1: Customer Success Organizations
Chapter 4: The Role of a CSM
Lecture 1: The Ideal CSM Profile
Lecture 2: Domain vs. Customer Success
Lecture 3: Positioning Yourself for Customer Success
Lecture 4: Day-to-day of a CSM
Lecture 5: Customer Journey
Chapter 5: Kick-starting a Career in Customer Success
Lecture 1: Finding CSM Roles
Lecture 2: Interview Process & Preparing for Them
Lecture 3: Assignment: Interview Question Prep
Lecture 4: Quick Tips to Prepare for an Interview
Lecture 5: Compensation Structure for CSMs
Lecture 6: Onboarding for CSMs
Chapter 6: Tools and Metrics
Lecture 1: Tools of the Trade
Lecture 2: Customer Segmentation
Lecture 3: Metrics & KPIs
Chapter 7: BONUS: Resources
Lecture 1: Customer Success Resources
Chapter 8: Congratulations!
Lecture 1: Congratulations!
Chapter 9: Instructor Q&A
Lecture 1: Q&A Introduction
Lecture 2: Q1: How did you get into Customer Success?
Lecture 3: Q2: What was the biggest surprise once joining Customer Success?
Lecture 4: Q3: What should be the biggest take away for the students here?
Lecture 5: Q4: What were some strategies you used to land CS roles?
Lecture 6: Q5: Do you have any resume tips?
Lecture 7: Q6: What interview tips would you share?
Lecture 8: Wrap up
Instructors
-
Santosh Vadivelu
Partner at Leva Consulting | Customer Success -
Fred Leong
Partner at Leva Consulting | Global Customer Success
Rating Distribution
- 1 stars: 1 votes
- 2 stars: 0 votes
- 3 stars: 10 votes
- 4 stars: 14 votes
- 5 stars: 32 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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